We provide IT Staff Augmentation Services!

Rideshare Driver Resume

Chantilly, VA

SUMMARY:

  • To apply my information technology experience and contribute to the success of the company

TECHNICAL SKILLS:

  • Strong knowledge of Microsoft Server and Desktop operating systems. (Desktop OS’s: Windows XP/7/8/8.1/10), Windows Server OS’s (2003/2008/2008 R2/2012/2012R2/2016)
  • Strong knowledge of Mac OS’s (X Yosemite/X El Capitan/macOS Sierra)
  • Experience with AIX Unix and Linux file server
  • Strong knowledge of Microsoft Azure, Active Directory Management
  • Strong knowledge of Microsoft Office 365, Exchange 2010/2013
  • Experience with virtualization software and infrastructure (VMware, Hyper - V, VirtualBox)
  • Remote troubleshooting experience using Remote Desktop, VNC and other tools
  • Excellent end user customer service skills. Strong problem-solving abilities, great written and oral communication skills, fully bilingual (Spanish & English)

PROFESSIONAL EXPERIENCE:

Rideshare Driver

Confidential

  • Operated as an independent contractor, transporting over 1,360 customers throughout the DC metro area without a single accident or serious customer complaint
  • Was able to maintain an average rating of 4.95 out of 5.00
  • Provided excellent customer service skills to a variety of clienteles
  • In occasions had to deal with irate passengers in a calm and professional manner

Systems Support Engineer II/Customer Success Engineer/NOC Engineer

Confidential, Chantilly, VA

  • Handled technical support requests directly from customers as well as escalation from other team members and Customer Success Engineers supporting our Managed Service client base
  • Provided remote and on-site support of Windows-based servers and applications, both physical and virtual
  • Provided remote and on-site support of Windows-based desktops, laptops, Mac’s, MacBook’s, local and network printers and peripheral devices
  • Triaged and analyzed monitoring alerts, analytics to quickly identify issues
  • Directly resolved or escalated user reported problems/issues
  • Responsible for meeting set SLA’s for my team

Systems Administrator

Confidential, Alexandria, VA

  • Assist System Architect with monitoring virtual servers in a VMware environment
  • Troubleshoot issues that would come up on select virtual servers (file access, printer issue, some network connection issues)
  • Install new/rebuild existing workstations, servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
  • Perform daily backup operations, ensuring all required file systems and system data are successfully backup up to the appropriate media, recovery tapes are created, and media is recycled and sent offsite as necessary.
  • Provide Tier I & II/other support per request from various constituencies. Investigate and troubleshoot issues
  • Responsible for departmental purchase and license documentation/tracking.

Network Administrator/Operator

Confidential Alexandria, VA

  • Monitors service level of I.T. support to USSFCU staff using different communication methods, receive and coordinate I.T. related problems encountered by staff and assures timely resolution. Reports service level issues to I.T. management. Report resolution to users.
  • Troubleshoot or triage minor problems with workstations, networks and servers encountered by users.
  • Assist in the administration and maintenance of other I.T. platforms and applications: updates application software releases; applies fixes to applications, operating systems, and utilities (virus protection, remote access, content screening) in conjunction with Systems and Network engineering staff; creates and maintains an inventory of I.T. equipment and installed software at the workstation/user level; coordinate repairs to broken equipment, when capable
  • Creates, terminates and maintains user access privileges to non-specialized applications in general use, such as Support Magic (Help Desk ticketing system), NetWare/GroupWise
  • Serves as Computer Operator for core banking system on a rotating basis
  • Assists with installation and configuration of tools to track communications and network traffic throughout USSFCU’s data environment, measures and reports uptime of various critical resources using these tools and escalates degrading conditions prior to users experiencing service degradation

Network Administrator

Confidential. Alexandria, VA

  • Administer network maintenance (including LAN and wireless equipment)
  • Tracks all Terminal Services/Windows 2000 and 2003 server licensing
  • Supports 100+ users
  • Assists in coordinating setup and support to all new HomeFirst offices
  • Perform Windows server 2000,2003 and Linux file server backup using Veritas Backup Exec 10.0 daily to prevent loss of confidential data
  • Monitor company T1 point to point internet line to other corporate offices

Hire Now