SUMMARY:

• Cisco Certified Network Professional with experience in network operating systems, including Cisco iOs, Windows and other internetworking management devices.
• Understanding of VPN, LAN, WLAN and WAN management and routing protocols.
• Troubleshoot and configuration of Series Aggregation Routers (ASR), Smart Business Series Routers (RV), Catalyst Switches and others.
• Experience managing computer networks and working with networking devices such as Routers, Switches, Access Points, Firewalls, VoIP Phones and other kind of communication devices.
• Knowlegde of TCP/IP, STP, Rapid PVST, MST, VLANs, HSRP, VRRP, GLBP, Portchannel, VSS, Portsecurity, VRF, RIP, OSPF, EIGRP, BGP, DHCP, etc.
• Familiarity with Asterisk Server and knowledge of VoIP.
• Knowledge implementing security policies using ACL, DHCP snooping, IP Source Guard, Dynamic ARP inspection, IPSec, SSL, VPN.
• Excellent ability to work well independently or as part of a team as necessary.
• Good troubleshooting and analytical abilities.

PROFESSIONAL EXPERIENCE:

Confidential

Network Engineer

Responsibilities:

• Monitor and support a large complex Data, Voice and IPTV network infrastructure using a combination of network monitoring and management tools such as Solarwinds.
• Perform advanced troubleshooting to identify, resolve and provide root - cause analysis of network related issues.
• Point of contact for techs in the field to resolve problems associated to the malfunction of different devices such as Cisco Routers (7200, 7300, 7600), Cisco Switches (ME3400, Catalyst 2960/3650/3750/3850 ), Alcatel Tuscano Switches, Cisco ASRs, Ruckus APs, ONTs (Alcatel, ZTE, Motorola, Tellabs) and Cable Modems.
• Work with Momentum as the VoIP Provider as well as troubleshoot and configuration of Astra, Vtech and Yealink IP-Phones, MP202, Grandstream, Adtran and other voice devices.
• Responde to automated alerts from monitoring tools according to the procedure. Used diagnostic tools to ascertain level and criticality of problem.
• Diagnose operational problems on customer networks and recommend solutions for Firewall, VPN, DNS and Sever configuration.
• Provision of equipment for new enterprise and residential customers in order to bring them on board.
• Ensure SLA’s are achieved during the provision or resolution of daily tasks.

Confidential

NOC Operator

Responsibilities:

• Continuous monitoring of multiview screens for automated alarm detection and network issues.
• Periodic inspection of all equipment and status report.
• Answer phone calls and emails addressed to the NOC.
• Contact third party providers if necessary, for resolution.
• Monitor and troubleshoot network issues inclusind switches, VPN.
• First level verification of troubled equipment (reading status, re-starts).
• Execute failover to backup equipment in case of primary equipment fault.
• Monitor and control of worldwide ground and space based networks using customized and standard network monitoring tools.
• Isolate and resolve any network issues in a timely manner and document all activities.
• TCP/IP, DHCP, STP, RSTP, Etherchannel.
• Provide remote help desk support for issues.

Confidential

AV/Network Technician

Responsibilities:

• Installation and/or repair Cable TV, Telephone, Internet, Audio Systems, Surveillance Systems and Home Security Services in Miami Dade and Broward Counties.
• Manage and setup VPN, LAN, WLAN networks.
• Network infrastructure (switches, routers, access points, firewalls, port-forwarding).
• Configuring Outlook (POP/IMAP/local Exchange/hosted Exchange).
• Remote Desktop Connection.
• Install, configure and software update.
• Web resource management.
• Printing local and remote.
• Virus/Spyware removal.
• Install and configure all customer equipment for advanced services.
• Install automations systems.
• Troubleshooting.
• Run and terminate coaxial, Cat5E, Cat6, Cat6E cables.

Confidential

Technician

Responsibilities:

• Installation and/or repair Cable TV, Telephone, Internet and Home Security Services inside and outside of residential and commercial customers in Miami Dade and Broward County.
• Install and configure all customer equipment for advanced services.
• Software configuration of Computers, Networking Gear and Windows Operating Systems.
• Perform upgrades, downgrades, pre-wiring and dwelling installations.
• Install drops, outlets, converters, cable modems, digital terminals and other cable system devices.
• Troubleshooting problems.
• Install amplifiers.
• Run Coaxial and Cat5E/Cat6 cables.

Confidential

Telecommunications and Network Engineer Internship

Responsibilities:

• Installation & configuration of Windows (XP, 7, 8 & 10) and Linux operating systems.
• Network infrastructure (switches, routers, access points, firewalls).
• Testing all aspects of the voice communication system based on IP, performance, regression and service.
• Work with development team to identify and capture test cases, ensure version management.
• Install and configure Asterisk server.
• Install and configure softphones for terminals (VoIP).
• Design and develop a Voice Communication System for Confidential Control based on IP.
• Respond to the needs and questions of enterprise users and clients concerning their access to resources in the network.
• Collect and analyze network and system performance/utilization/information and maintain systems in optimal working ability.

Confidential

Telematic Specialist

Responsibilities:

• Worked in the Project “Dimensioning Confidential GSM Core Network Interfaces to support VoIP”.
• Implementing access network technology like ADSL, VoIP.
• Performed basic re-configuration of Huawei devices.
• Basic knowledge of 3G, 4G and UMTS/LTE technologies.
• Lab tested and validated scenarios, prior to implementing projects.
• Prepared compliance documentation.
• Validated the technical proposals and prepared analysis of related budget expenses.