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It Systems Specialist Resume

Geneva, IL

SUMMARY:

  • Talented systems administrator offering experience in a Windows environment with knowledge and expertise in several different releases of the Windows Server operating system.
  • Strong grasp of enterprise security, familiarity with numerous industry specific applications, and mixed platforms.

EXPERTISE:

  • Hyper - V Administration/Cluster Support
  • System Security, Patch Management
  • Server Administration and Repair
  • Server Installation/Configuration
  • Large Server Environments (Global & Regional)
  • Hosted Exchange (Office 365).
  • PowerShell Scripting
  • Active Directory & Group Policy Management
  • Detailed Procedure Document writer
  • Change Management (ITIL)

TECHNOLOGY SUMMARY:

  • Windows Server 2012(R2), 2008(R2), 2003(R2), 2000, Windows 10, Windows 8.1, Windows 7, Windows XP
  • TCP/IP; DNS; DHCP; WINS; DFS/DFS-R; SMTP; NFS; SCVMM; basic understanding of routers, hubs and switches
  • SharePoint 2010 & 2013, WSUS, SCCM, Symantec Endpoint Protection, McAfee ePO, Websense Enterprise - Web Filter, Symantec Backup Exec, Microsoft Exchange Online (Office 365), Azure AD, Microsoft Lync 2010 & 2013, Skype for Business, Microsoft Office Suite, Microsoft Project, Microsoft Visio, SolarWinds: NetFlow, Hyper-V, AirWatch

PROFESSIONAL EXPERIENCE:

Confidential, Geneva, IL

IT Systems Specialist

Responsibilities:

  • Maintenance & support of the Hyper - V environment using SCVMM, Hyper-V Manager, & Failover Cluster Manager.
  • Provide support for Windows Server 2003/2008/2012 R2 environments.
  • Manage Multi-Domain Active Directory structure with emphasis on data security.
  • Manage hosted Exchange environment for approximately 8000 users via Office 365.
  • Manage, create, and maintain enterprise Group Policy Objects.
  • Monitor, create, and resolve events detected by HP Operations Manager.
  • Deploy software updates and other patches to new & existing systems.
  • Create, maintain and update department documentation and procedures.
  • Execute documented RFC's to implement application and/or database updates.
  • Resolve any incidents which have been escalated to our team in a timely manner.
  • Participate in company data center DRP activity bi-annually.
  • Led a Physical to Virtual site migration consisting of 4 Physical, Multi - Role servers.
  • Developed reports in PowerShell detailing monthly storage consumption for the global Hyper-V environment.

Confidential, Lincolnshire, IL

System Administrator

Responsibilities:

  • Support hosted Microsoft Exchange 2013 (Office365) environment.
  • Create and manage E - mail accounts for users of Office365 while managing license utilization.
  • Provide hands-on and remote support to resolve end-user issues for more than 600 users across 7 sites.
  • Create user accounts in Active Directory and assign the necessary user group memberships.
  • Perform Active Directory maintenance as needed.
  • Create, test, troubleshoot, and deploy Group Policy Objects.
  • Create and manage DFS shares.
  • Administer and support corporate Domains and Active Directory Environment.
  • Administer and support servers in physical and virtual environment: patching and software deployment.
  • Install software, perform software upgrades, and deploy service packs as needed.
  • Maintain hardware and software inventory using Numara (BMC) Asset Management.
  • Manage the imaging, deployment, maintenance, upgrade, and patching of notebooks, desktops, and network printers.
  • Coordinated the migration from Microsoft BPOS to Microsoft Office 365.
  • Raised Forest and Domain Functional Levels to Windows Server 2008 R2.

Confidential, Chicago, IL

System Administrator

Responsibilities:

  • Provided Multi - Tier technical support for multiple site locations.
  • On site and remote troubleshooting to resolve problems with desktops, notebooks, servers, network printers and VPN connections while maintaining up-to-date antivirus solutions for more than 600 users.
  • Maintained hardware and software inventory using Numara Asset Management.
  • Coordinated with users both local and remote, the return and replacement of expired leased assets.

Confidential, Skokie, IL

Desktop Administrator

Responsibilities:

  • Provided technical support; remotely diagnosed hardware & software problems & coordinated repairs for 300+ users.
  • Wrote, revised & distributed user training guides, VPN documentation and software installation audit reports.
  • Deployed & managed analog and VOIP telephones on the Mitel 3300 Phone system & PrairieFyre Confidential (Contact Center Management).
  • Diagnosed and repaired desktops, notebooks, servers, network printers and VPN connections while maintaining up - to- date antivirus solutions for all systems.
  • Resolved Level 1 network issues.
  • Performed user account creation, deletion, configuration, and permission assignment.
  • Installed, upgraded, and maintained all software and licensing.
  • Diagnosed, resolved, and documented hardware and software network problems in a timely and accurate fashion.
  • Maintained dynamic content on companies website.
  • Websense Enterprise v7.1 - installation and configuration
  • Patch panel wiring reorganization.

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