IT Systems Specialist Resume Geneva, IL - Hire IT People

SUMMARY:

Talented systems administrator offering experience in a Windows environment with knowledge and expertise in several different releases of the Windows Server operating system.
Strong grasp of enterprise security, familiarity with numerous industry specific applications, and mixed platforms.

EXPERTISE:

TECHNOLOGY SUMMARY:

Windows Server 2012(R2), 2008(R2), 2003(R2), 2000, Windows 10, Windows 8.1, Windows 7, Windows XP
TCP/IP; DNS; DHCP; WINS; DFS/DFS-R; SMTP; NFS; SCVMM; basic understanding of routers, hubs and switches
SharePoint 2010 & 2013, WSUS, SCCM, Symantec Endpoint Protection, McAfee ePO, Websense Enterprise - Web Filter, Symantec Backup Exec, Microsoft Exchange Online (Office 365), Azure AD, Microsoft Lync 2010 & 2013, Skype for Business, Microsoft Office Suite, Microsoft Project, Microsoft Visio, SolarWinds: NetFlow, Hyper-V, AirWatch

PROFESSIONAL EXPERIENCE:

Confidential, Geneva, IL

IT Systems Specialist

Responsibilities:

Maintenance & support of the Hyper - V environment using SCVMM, Hyper-V Manager, & Failover Cluster Manager.
Provide support for Windows Server 2003/2008/2012 R2 environments.
Manage Multi-Domain Active Directory structure with emphasis on data security.
Manage hosted Exchange environment for approximately 8000 users via Office 365.
Manage, create, and maintain enterprise Group Policy Objects.
Monitor, create, and resolve events detected by HP Operations Manager.
Deploy software updates and other patches to new & existing systems.
Create, maintain and update department documentation and procedures.
Execute documented RFC's to implement application and/or database updates.
Resolve any incidents which have been escalated to our team in a timely manner.
Participate in company data center DRP activity bi-annually.
Led a Physical to Virtual site migration consisting of 4 Physical, Multi - Role servers.
Developed reports in PowerShell detailing monthly storage consumption for the global Hyper-V environment.

Confidential, Lincolnshire, IL

System Administrator

Responsibilities:

Support hosted Microsoft Exchange 2013 (Office365) environment.
Create and manage E - mail accounts for users of Office365 while managing license utilization.
Provide hands-on and remote support to resolve end-user issues for more than 600 users across 7 sites.
Create user accounts in Active Directory and assign the necessary user group memberships.
Perform Active Directory maintenance as needed.
Create, test, troubleshoot, and deploy Group Policy Objects.
Create and manage DFS shares.
Administer and support corporate Domains and Active Directory Environment.
Administer and support servers in physical and virtual environment: patching and software deployment.
Install software, perform software upgrades, and deploy service packs as needed.
Maintain hardware and software inventory using Numara (BMC) Asset Management.
Manage the imaging, deployment, maintenance, upgrade, and patching of notebooks, desktops, and network printers.
Coordinated the migration from Microsoft BPOS to Microsoft Office 365.
Raised Forest and Domain Functional Levels to Windows Server 2008 R2.

Confidential, Chicago, IL

System Administrator

Responsibilities:

Provided Multi - Tier technical support for multiple site locations.
On site and remote troubleshooting to resolve problems with desktops, notebooks, servers, network printers and VPN connections while maintaining up-to-date antivirus solutions for more than 600 users.
Maintained hardware and software inventory using Numara Asset Management.
Coordinated with users both local and remote, the return and replacement of expired leased assets.

Confidential, Skokie, IL

Desktop Administrator

Responsibilities:

Provided technical support; remotely diagnosed hardware & software problems & coordinated repairs for 300+ users.
Wrote, revised & distributed user training guides, VPN documentation and software installation audit reports.
Deployed & managed analog and VOIP telephones on the Mitel 3300 Phone system & PrairieFyre Confidential (Contact Center Management).
Diagnosed and repaired desktops, notebooks, servers, network printers and VPN connections while maintaining up - to- date antivirus solutions for all systems.
Resolved Level 1 network issues.
Performed user account creation, deletion, configuration, and permission assignment.
Installed, upgraded, and maintained all software and licensing.
Diagnosed, resolved, and documented hardware and software network problems in a timely and accurate fashion.
Maintained dynamic content on companies website.
Websense Enterprise v7.1 - installation and configuration
Patch panel wiring reorganization.