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Senior Network Administrator Resume

SUMMARY:

My resource of choice as a Network Engineer is where I can make a significant contribution to my employer while utilizing my skills and along with past work experience. Furthermore, I am a diligent, positive, and a dedicated individual who works equally well in a team environment or individually. I am also enthusiastic and ready to acquire new skills. I pride myself on my dependability, credibility and attention to details. I am seeking a challenging and rewarding position with an organization that will recognize my potential and provide me with the opportunity for professional growth.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Network Administrator

Responsibilities:

  • Utilize BMC Remedy Ticketing System
  • Provide Enterprise Level Network Support
  • Support over 30,000 end - users
  • Maintain, Administer, and Troubleshoot over 2,500 Cisco equipment (which includes Access Switches, Distribution Switches, Core Switches, VoIP, and VTC)
  • Cisco Hardware Series: 6500; 4500; 2960; 3560; 3750;3750x
  • Stacking & Un-stacking Cisco Switches
  • 802.1x (dot1x) Port-Authentication - Implement and Troubleshoot
  • Port-security - Sticky MAC Address - Implement and Troubleshoot
  • Switch Virtual Interface (SVI) - Create, Administer, and Manage
  • Virtual Local Area Network (VLAN) - Create, Administer, and Manage
  • IP Subnetting
  • IP Routing
  • Routing Protocol: EIGRP and OSPF
  • DHCP IP Scope - Administer, Manage, and Maintain
  • VLSM (Variable-Length Subnet Masking)
  • Troubleshooting General Network Connectivity Issues (Layer 2 and/or Layer 3)
  • Manage & Troubleshoot entries
  • Setup New Network in a newly developed compound to meet mission requirements
  • De-scoping of existing networks in office buildings to meet mission requirements
  • Campus Network Designs (Network Mapping and DIACAP Updates)
  • Spectrum - Manage and Monitor
  • Filled in as Acting Shop Lead, managing up to 15 personnel
  • Documenting new and known existing issues
  • Provide to New Network Administrators
  • Administer and Manage shop work schedule
  • Communicating with other department(s) to resolve specific concerns
  • Communicating with customer with updates and follow-ups with concerns
  • Provide exceptional customer service
  • Abiding DoD Security Policies and Company Policies

Confidential

Network Operation Center Technician

Responsibilities:

  • Utilizing Remedy ARS/OTRS/Footprints Ticketing System
  • Baseline(Reimage) Workstations (Laptop and Desktop)
  • Provide end - user support on NIPR, SIPR, &CENTRIX Networks
  • Managing Active Directory Users and Computers
  • Managed Print Servers
  • Troubleshooting Hardware (Desktop and Laptop) Issues
  • Troubleshooting User Account Issues
  • Troubleshooting Local and Network Printer Issues
  • Troubleshooting Network Connectivity Issues
  • Troubleshooting Layer 2 Issues
  • Modifying Switch Port Configurations
  • Configuring Cisco Switches
  • Add/Modify Call/Communication Manager for VoIP phones
  • Hardware installation with pre-configured Cisco Switches
  • Troubleshooting Fiber Optic connectivity issues
  • Troubleshooting Software Issues (such as and not limited to MS Office and Adobe Suite)
  • Add and/or Modify Entries in Active Directory along with DHCP
  • User profile migration
  • Communicating with other department(s) to resolve specific concerns
  • Communicating with customer with updates and follow-ups with concerns
  • Provide exceptional customer service
  • Abiding DoD Security Policies and Company Policies
  • Install, configure and monitor switches and router. (Cisco, Extreme, Juniper)
  • Troubleshoot all network and system-related issues
  • Monitor all backbone links and network devices
  • Open tickets to track and document resolution of network requests and issues
  • Tests, maintain and deploy a disaster recovery plan for critical network systems
  • Maintain and Implement standard network security practices.
  • Troubleshoot LAN and WAN circuits from Network Operations Center or remote location
  • Responds to technical problems/issues related to hardware and networking issues.
  • Develop, read, and manage fiber splice documents, including fiber splice diagrams, spider maps, OTDR, and Power meter readings.

Confidential

Network Support

Responsibilities:

  • Managing/Supporting a single - man facility and off-sites (Memorial Hermann Northeast)
  • Utilize Remedy Ticketing System
  • Troubleshooting network issues (LAN and Wireless)
  • Patch in patch cables and tone out ports with network tools
  • Check network port speed
  • Installing/Troubleshooting Microsoft Office Applications
  • Installing/Troubleshooting various Local and Network printers
  • Troubleshooting Computer On Wheels
  • Setup/Troubleshooting Desktops and Laptops
  • Providing technical support over the phone
  • Providing technical support remotely using remote tools
  • Imaging/Reimaging Desktops, Laptops, and Tablets
  • Install/Upgrade Desktop and Laptop Hardware
  • Migrating user profiles
  • Mapping Smart Phones to the Exchange Server
  • Responding to Incident and Work Order tickets within the Service Level Agreement (SLA) guidelines
  • Maintaining a low Incident and Request tickets in the queue
  • Documenting work performed
  • Performing walkthroughs with key staff members / vendors for projects
  • Educating Doctors and Nurses on various applications, devices, and information system security policies
  • Communicate with users with their concerns
  • Maintaining Spare devices to ensure functionality
  • Attending Site-Lead meetings discussing known existing issues and providing pro-active solutions new employees and contractors upon request
  • Presenting sessions for hospital staff per request
  • Updating Asset information when deploying/relocating devices
  • Abiding by Hospital Policy and HIPAA Policy
  • Monitoring WAN circuit and opening ticket with ISP to isolate issue.
  • Troubleshoot LAN related issue.
  • Assisting customer in troubleshooting LAN related issue.
  • Activating new port for new devices on the network.

Confidential

Jr Network Administrator

Responsibilities:

  • Implement HSRP, VLANS on the switch and monitor day to day network activities for better convergence.
  • Fine - tuned the default STP protocol to the desired results with redundancy and implemented security such as BPDU Guard and IP Guard.
  • Worked in conjunction with Microsoft Server Specialist and created group policies to deploy better access to end users and privileged access for management clients.
  • Help end users with any technical issues and educate them with appropriate knowledge and keep track of all the logs.
  • Transformed company s hub style network into fully cisco switched design network with redundancy and eliminated single point of failures.
  • Installed multiple catalyst cisco 3550 switches, configured them according to the desired policy and secured the ports with ACLs and layer 2-3 port security
  • Installed all-in-one network printers on the network and removed several usb printers for cost saving purposes and better performance.
  • Create and assign new VLAN to new devices on the network.
  • Troubleshoot LAN related issue with customer.
  • Configure layer 2-3 switches
  • Peer review teammate configuration before implementation.
  • Troubleshooting Wireless LAN related to Access points.
  • Updating and creating Visio document for network design for all sites.
  • Travel to remote sites to do network maintenance.
  • Help end users with any technical issues and educate them with appropriate knowledge and keep track of all the logs.

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