SUMMARY:

My resource of choice as a Network Engineer is where I can make a significant contribution to my employer while utilizing my skills and along with past work experience. Furthermore, I am a diligent, positive, and a dedicated individual who works equally well in a team environment or individually. I am also enthusiastic and ready to acquire new skills. I pride myself on my dependability, credibility and attention to details. I am seeking a challenging and rewarding position with an organization that will recognize my potential and provide me with the opportunity for professional growth.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Network Administrator

Responsibilities:

• Utilize BMC Remedy Ticketing System
• Provide Enterprise Level Network Support
• Support over 30,000 end - users
• Maintain, Administer, and Troubleshoot over 2,500 Cisco equipment (which includes Access Switches, Distribution Switches, Core Switches, VoIP, and VTC)
• Cisco Hardware Series: 6500; 4500; 2960; 3560; 3750;3750x
• Stacking & Un-stacking Cisco Switches
• 802.1x (dot1x) Port-Authentication - Implement and Troubleshoot
• Port-security - Sticky MAC Address - Implement and Troubleshoot
• Switch Virtual Interface (SVI) - Create, Administer, and Manage
• Virtual Local Area Network (VLAN) - Create, Administer, and Manage
• IP Subnetting
• IP Routing
• Routing Protocol: EIGRP and OSPF
• DHCP IP Scope - Administer, Manage, and Maintain
• VLSM (Variable-Length Subnet Masking)
• Troubleshooting General Network Connectivity Issues (Layer 2 and/or Layer 3)
• Manage & Troubleshoot entries
• Setup New Network in a newly developed compound to meet mission requirements
• De-scoping of existing networks in office buildings to meet mission requirements
• Campus Network Designs (Network Mapping and DIACAP Updates)
• Spectrum - Manage and Monitor
• Filled in as Acting Shop Lead, managing up to 15 personnel
• Documenting new and known existing issues
• Provide to New Network Administrators
• Administer and Manage shop work schedule
• Communicating with other department(s) to resolve specific concerns
• Communicating with customer with updates and follow-ups with concerns
• Provide exceptional customer service
• Abiding DoD Security Policies and Company Policies

Confidential

Network Operation Center Technician

Responsibilities:

• Utilizing Remedy ARS/OTRS/Footprints Ticketing System
• Baseline(Reimage) Workstations (Laptop and Desktop)
• Provide end - user support on NIPR, SIPR, &CENTRIX Networks
• Managing Active Directory Users and Computers
• Managed Print Servers
• Troubleshooting Hardware (Desktop and Laptop) Issues
• Troubleshooting User Account Issues
• Troubleshooting Local and Network Printer Issues
• Troubleshooting Network Connectivity Issues
• Troubleshooting Layer 2 Issues
• Modifying Switch Port Configurations
• Configuring Cisco Switches
• Add/Modify Call/Communication Manager for VoIP phones
• Hardware installation with pre-configured Cisco Switches
• Troubleshooting Fiber Optic connectivity issues
• Troubleshooting Software Issues (such as and not limited to MS Office and Adobe Suite)
• Add and/or Modify Entries in Active Directory along with DHCP
• User profile migration
• Communicating with other department(s) to resolve specific concerns
• Communicating with customer with updates and follow-ups with concerns
• Provide exceptional customer service
• Abiding DoD Security Policies and Company Policies
• Install, configure and monitor switches and router. (Cisco, Extreme, Juniper)
• Troubleshoot all network and system-related issues
• Monitor all backbone links and network devices
• Open tickets to track and document resolution of network requests and issues
• Tests, maintain and deploy a disaster recovery plan for critical network systems
• Maintain and Implement standard network security practices.
• Troubleshoot LAN and WAN circuits from Network Operations Center or remote location
• Responds to technical problems/issues related to hardware and networking issues.
• Develop, read, and manage fiber splice documents, including fiber splice diagrams, spider maps, OTDR, and Power meter readings.

Confidential

Network Support

Responsibilities:

• Managing/Supporting a single - man facility and off-sites (Memorial Hermann Northeast)
• Utilize Remedy Ticketing System
• Troubleshooting network issues (LAN and Wireless)
• Patch in patch cables and tone out ports with network tools
• Check network port speed
• Installing/Troubleshooting Microsoft Office Applications
• Installing/Troubleshooting various Local and Network printers
• Troubleshooting Computer On Wheels
• Setup/Troubleshooting Desktops and Laptops
• Providing technical support over the phone
• Providing technical support remotely using remote tools
• Imaging/Reimaging Desktops, Laptops, and Tablets
• Install/Upgrade Desktop and Laptop Hardware
• Migrating user profiles
• Mapping Smart Phones to the Exchange Server
• Responding to Incident and Work Order tickets within the Service Level Agreement (SLA) guidelines
• Maintaining a low Incident and Request tickets in the queue
• Documenting work performed
• Performing walkthroughs with key staff members / vendors for projects
• Educating Doctors and Nurses on various applications, devices, and information system security policies
• Communicate with users with their concerns
• Maintaining Spare devices to ensure functionality
• Attending Site-Lead meetings discussing known existing issues and providing pro-active solutions new employees and contractors upon request
• Presenting sessions for hospital staff per request
• Updating Asset information when deploying/relocating devices
• Abiding by Hospital Policy and HIPAA Policy
• Monitoring WAN circuit and opening ticket with ISP to isolate issue.
• Troubleshoot LAN related issue.
• Assisting customer in troubleshooting LAN related issue.
• Activating new port for new devices on the network.

Confidential

Jr Network Administrator

Responsibilities:

• Implement HSRP, VLANS on the switch and monitor day to day network activities for better convergence.
• Fine - tuned the default STP protocol to the desired results with redundancy and implemented security such as BPDU Guard and IP Guard.
• Worked in conjunction with Microsoft Server Specialist and created group policies to deploy better access to end users and privileged access for management clients.
• Help end users with any technical issues and educate them with appropriate knowledge and keep track of all the logs.
• Transformed company s hub style network into fully cisco switched design network with redundancy and eliminated single point of failures.
• Installed multiple catalyst cisco 3550 switches, configured them according to the desired policy and secured the ports with ACLs and layer 2-3 port security
• Installed all-in-one network printers on the network and removed several usb printers for cost saving purposes and better performance.
• Create and assign new VLAN to new devices on the network.
• Troubleshoot LAN related issue with customer.
• Configure layer 2-3 switches
• Peer review teammate configuration before implementation.
• Troubleshooting Wireless LAN related to Access points.
• Updating and creating Visio document for network design for all sites.
• Travel to remote sites to do network maintenance.
• Help end users with any technical issues and educate them with appropriate knowledge and keep track of all the logs.