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Professional Services Engineer Resume

OBJECTIVE:

Obtain a position in the field of Information Technology or Business Systems, where I can exercise and grow my range of skills to provide effective solutions to my clients, partnering with them to keep a competitive edge.

PROFILE SUMMARY:

Dedicated and dependable professional offering rich career experience responding to internal and external customers’ needs, developing and implementing productivity improvement initiatives, analyzing operational needs, and gathering necessary information instrumental in delivering positive bottom - line performance improvements. Thrive on challenging opportunities to serve in project management roles where customer service and satisfaction are priorities. Recognized for being detailed, focused, and deadline driven.

TECHNICAL SKILLS:

  • AIX 5.3 Administration/Support
  • SUSE Linux OS (SUSE 10x/11x) Administration/Support
  • Linux/Windows Monitoring, System X Hardware Administration/Support
  • SUSE Linux/Windows OS Updates, XEN Virtualization software, VMWare Virtualization software, Linux Pacemaker clustering, Storage - ISCSI, SAS, DRBD, SAP Hana
  • Windows 2003/2008/XP/7, Networking (Cisco Switches, Routers, and Netmgt), Microsoft Office
  • Word, Excel, PowerPoint, Quickbooks

OTHER SKILLS:

  • Windows 2003/20
  • Detail conscientious
  • Research and Analysis
  • Analytical and problem solving skills
  • Able to work in tight deadlines and within constraints.
  • Good prioritization skills
  • Troubleshooting/ Tech support
  • Educating/Mentoring other team members.
  • Management/ leadership skills
  • Wireless Networking & support specialist
  • Solid communication skills - written and verbal.
  • Confidence in decision making.
  • Customer Service oriented

EXPERIENCE:

Confidential

Professional services engineer

Responsibilities:

  • Research, plan, schedule, configure, and troubleshoot installation of hardware with various companies.
  • Analyzed & resolved problems associated with server hardware & application software in test and production environment.
  • Inventory current hardware in Data Centers.
  • Network Survey of current installation at various Plants for Leggett and Platt.

Confidential

Systems administrator

Responsibilities:

  • Research, plan, schedule, configure, and troubleshoot decommission of hardware.
  • Analyzed & resolved problems associated with server hardware & application software in test and production environment.
  • Write and maintain system documentation.
  • View and maintain Active Directory users in Test and Production environment.

Confidential, Bentonville, AR

Professional services engineer

Responsibilities:

  • Research, plan, schedule, configure, and troubleshoot VM servers to be migrated with VMWare.
  • Analyzed & resolved problems associated with server hardware & application software in test environment, during an outage or continuous use.
  • Write and maintain system documentation.
  • Engaged in SAP Hana implementation.
  • Installed and configured Cisco Switches.
  • Installed and configured HP blades.
  • Took SAP Hana course for SAP Hana implementation in Wal-Mart Environment.

Confidential, Bentonville, AR

System Support Analyst

Responsibilities:

  • Administered Unix and Linux systems within the Walmart Store environment.
  • Systems managed include HP-UX, AIX and SUSE Enterprise Linux, Technologies managed include HADOOP, Clustering, Storage Arrays, Tape Backups, VMWare, XEN.
  • Researched, planned, installed, configured, troubleshot & maintain the server environment.
  • Analyzed & resolved problems associated with server hardware & application software.
  • Detected, diagnosed & reported server problems.
  • Worked as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems.
  • Write and maintain system documentation.
  • Set up user accounts on company’s servers & ran necessary system backups.

Confidential, Bentonville, AR

Bilingual Technical Support Specialist

Responsibilities:

  • Worked on Wal-Mart owned servers all over the world with technicians onsite.
  • Identified & organized tickets according to their priority then forwarded them on to next level of support, engineers & other field support techs per document procedures.
  • Knowledge of retail point of sale systems, & peripherals for the purpose of providing information, problem source identification & resolutions requested by clients.
  • Read & understood instructional manuals in order to instruct & inform end users on repairs to computer equipment.
  • Assisted Confidential Stability team in engaging different teams for technical assistance.
  • Provided Incident resolution & communicated status to all users on the issues reported.

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