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Principal Engineer Resume

Bothell, WA

OBJECTIVE:

To utilize my many years of IT knowledge and experience to reduce over - process, complication, and tedium through the use of intelligent system design and automation; as well to explorer challenging new projects and technologies and prove them.

SUMMARY:

  • 20+ years of experience in IT with knowledge and implementation of a very wide diversity of technologies
  • Proven communications and documentation (technical and non-technical) skills
  • Works well in team oriented, project-based environments (including Agile/SDLC project methodology/Kaizen)
  • Self-driven work ethic with low need for supervision and proven record of responsible decisions and judgement on technical scenarios
  • Extensive knowledge of and history with most Microsoft Operating Systems, Enterprise Suites/Applications, and End-User Applications such as: Windows & Windows Server; System Center: Configuration Manager (SCCM), Operations Manager (SCOM), Orchestrator (SCOR), Service Manager (SCSM); With implementation of technologies like: Active Directory, Exchange, IIS, DNS, WINS, Terminal Services, DHCP, SharePoint, WSUS, Clusters, IAS, NLB, and SQL Server
  • Experience with alternative Configuration Management tools such as Puppet and Chocolatey
  • 15+ years of experience scripting with PowerShell (v1-5), Batch Script, and VBscript for system automation, configuration management, OS deployments, Software deployments, and custom administrative tasks
  • Experience with NetApp, Dell, Hitachi, LeftHand, and EMC SAN, NAS, & DAS storage systems for use with VMware, network storage, backup, and clustering, as well as Dell, HP, and Cisco server chassis
  • Experience with many 3rd party Enterprise Technologies such as: Citrix XenMobile/XenApp/XenServer/NetScaler, Symantec Endpoint Protection/NetBackup
  • Proven ability to learn and apply new software and technologies quickly, efficiently, accurately, and within project timelines and budgets
  • Experience with ITSM/ITIL suites (ServiceNow, SCSM), PCI and SOX compliance standards and Change Management practices
  • Experience managing vendors and vendor accounts, IT purchasing, data circuit planning and provisioning, IT projects, invoices, and Service Level Agreements
  • General administrative knowledge of Linux and Unix file structures and operating systems, and basic applications such as: Nagios, Bind, Tomcat, SSH, SCP, VI
  • 15+ years of being on call and responsible for a wide range of essential infrastructure technologies including WANs, LANs, DataCenters, Racks, Servers, Storage, Backup
  • 10+ years of experience in the Software Development industry working with developers and partnering in the development lifecycle and deployments

WORK HISTORY:

Confidential, Bothell, WA

Principal Engineer

Responsibilities:

  • Principal Windows Automation Engineer on team responsible for Enterprise-wide Server Configuration Management, Patching, Automation, OS Deployments, and Software Deployments; utilizing SCCM, SCOR, Puppet, Chocolatey, Puppet, PowerShell & Batch Scripting
  • With a core team, implemented VMware vRealize Automation (vRA) as a successful P.O.C. then into full production as our internal IaaS solution
  • Developed vRA Blueprints and vRO (VMware Orchestrator) workflows for all Windows Server builds, including error handling, then tested and deployed to production environments
  • Developed orchestration workflows to check build status for all IaaS server requests and ensure correct status and post-configuration before delivery to customer
  • Designed vRA Blueprints for On-Demand 3 hour delivered SQL 2014, 2016, or 2017 servers that met SOX and PCI compliance and were integrated into monitoring and backups
  • Integrated SCCM and ServiceNow CMDB through compliance baseline that tagged each server in Enterprise with relevant infrastructure, department, application, environment, ownership, status, and usage information; then applied information dynamically to desktops
  • Designed new automated patching system for Windows Servers using GitHub, Jenkins, and automation hosts to simply the process and migrate from SCOR runbooks

Confidential, Bothell, WA

Sr. Systems Engineer - Infrastructure Automation

Responsibilities:

  • Sr. Engineer for Configuration Manager (SCCM) at Confidential and its infrastructure an associated features and services, covering nearly 100,000 systems. Responsibilities include: Windows Server Patching, Software Deployments, OS Deployments, and Configuration Management
  • Developed, created, and implemented an automated method for customized SQL 2012 & 2014 PCI-compliant installs from web-based App Catalog to any server, and for any desired SQL role (i.e. Analysis Services, Reporting)
  • Automated (via PowerShell and SCOR) a process for downloading, verifying and importing Windows Server 2003 patches from Microsoft’s Custom Support Program Portal
  • Created scripts, SCCM task sequences and automation for proof of concept “T-Shirt” based SQL server requests to provide necessary IaaS and PaaS components
  • Designed Visio workflow and map for Enterprise Automated Patching of all corporate Windows Servers, and created PowerShell scripts and Orchestrator Runbooks necessary to carry out monthly automated patching from an external workflow system (ServiceNow)
  • Coordinated workflows and processes for integrating ServiceNow and an in-house ITSM solution with Configuration Manager (SCCM) and Orchestrator (SCOR) to facilitate automated patching and automated change management for monthly server security updates
  • Researched, tested, and implemented Parallels Mac Management Plugin for SCCM to manage all MacOS computers throughout the corporate environments
  • Helped plan and carry out the migration of SCCM primary site server and database server from virtual to physical infrastructure, followed later by a successfully upgrade to the ‘Current Branch’ version of SCCM 2016)
  • As part of Enterprise Mobility team: Researched, Developed, Built and Tested a complete P.O.C. and user trial for Citrix XenMobile including Application Management, Device Management, Redundant NetScaler front end, Citrix ShareFile integration, XenApp integration, and dual-factor authentication with Symantec VIP
  • Used ServiceNow and certain modules for 2+ years including CMDB, SDLC, Service Catalog, and ServiceDesk features; also worked closely with ServiceNow team on various automation workflows and intake process

Confidential, Chicago, IL

Sr. Systems Administrator

Responsibilities:

  • Administrator for Corporate Windows servers and VMware cluster, and Athletic Club servers
  • Built, configured, and implemented a Systems Center Operations Manager 2007/2012 monitoring system for all company servers, and helped configure Configuration Manager 2012
  • Created new multi-tiered CommVault backup strategy and naming scheme for tape archiving and rotation
  • Implemented SCCM 2012 through entire environment, including remote Distribution Points, and deployed a replacement version of MS Office throughout the network for audit compliance
  • Learned and used Tenable Network security scanning appliance to implement PCI 2.0 compliance throughout entire company network and systems
  • Configured and implemented Motorola wireless management system for all wireless network for every club location and corporate office, including based authentication

Confidential, Chicago, IL

Sr. Systems Engineer

Responsibilities:

  • Administrator for Corporate and Production Windows Servers, as well as for VMware clusters in three separate Data Centers
  • Managed NetApp filer storage for Production and Corporate environments, setup usage of NetApp System Manager for administration instead of using FilerView
  • Managed three Citrix XenDesktop farms with associated servers, Virtual Desktop Machines (VMDs), client/user accounts, and Group Policies
  • Created and documented new XenDesktop collection pool for environment; also tested and upgraded vDisk images for existing pool
  • Managed VPN accounts on all NetScreen firewalls

Confidential, Chicago, IL

Windows & VMware Systems Engineer

Responsibilities:

  • Engineer and Administrator for all Windows-based servers and systems along with all software running on them
  • Built VMware vCenter 4.1 server for unstable Corporate environment as well as two new VMware hosts for new server needs and development environment
  • Migrated Production vCenter server to newly build 4.1 server, then upgraded ESX and ESXi VMware hosts to v4.1 to allow for vMotion and HA features
  • Converted all servers running on out-of-warranty hardware over to virtual servers to reduce costs and data center footprint
  • Created detailed documentation of entire company network including storage, network, and server infrastructures, Microsoft Visio, Excel, and Word
  • Deployed a SharePoint 2010 Foundation system for company intranet, department sub-sites, discussion boards, and centralized corporate document management
  • Researched, proposed, and presented new storage platform for entire production and corporate infrastructure using NetApp storage arrays; along with plans to re-purpose older storage hardware for lower tier data archiving, development, and secondary DR backups
  • Installed and configured new NetApp Filer storage unit, and identical D.R. Filer, then migrated VMware, share file storage, and SQL Database clusters to the new storage from Dell and EMC SANs
  • Migrated Engineering Development environment from Colo facility to Corporate office and re-architected network for it to allow for a faster and more efficient development cycle
  • Designed and built out a new Beta environment which matched Production more accurately to ensure higher quality software deployments

Confidential, Seattle, WA

Infrastructure & Windows Engineer

Responsibilities:

  • Engineer and Administrator for all Windows-based servers and systems along with all software running on them
  • Built and deployed new Exchange servers for remote San Francisco office for faster email access to users and disaster recovery plan for it
  • Re-architected new NetBackup/DataDomain backup systems for both Corporate/Infrastructure and Production/Data Center environments, implemented the design, then built out all necessary systems
  • Implemented Mobile Messaging systems for nearly every kind of mail enabled phone, which were built for GoodLink, Blackberry Enterprise Server, Visto, and full deployment of OMA/ActiveSync for all Exchange supported mobile devices
  • Recovered from two losses of a primary Domain Controller within one workday or less
  • Migrated Antivirus system from McAfee to Symantec Enterprise on all company PC's and servers
  • Coordinated daily with Linux and Network Engineers implementing and maintaining good and improved integration between our systems and performed intermediate tasks for teammates’ environments
  • Wrote how-to documentation for building images for desktop and laptop deployment as well as for User Profile setup and migrations for technical staff and users

Confidential, Seattle, WA

Systems Engineer, Network Administrator

Responsibilities:

  • Responsible for entire corporate IT infrastructure including the Cisco Call Manager system and Cisco Unity voicemail system
  • Built and migrated to a new Exchange 2003 server with redundant internal hardware and redirected all other internal services dependent on Exchange to the new server.
  • Built new primary and secondary domain controllers then migrated from old 2000 DC and 2000 domain to new DC’s and a 2003 domain.
  • Integrated Cisco Call Manager VoIP server with Exchange and Active Directory
  • Responsible for Vendor management and IT purchasing including product research and recommendations
  • Maintained internal inventory for equipment and software and managed all software purchases
  • Gathered, organized, and managed all Service Level Agreements and created a centralized document for tracking all requirements in order to remain compliant
  • Documented all servers in the corporation, in each environment, detailing all major configurations and connections on each

Confidential, Bellevue, WA

Systems Engineer, Network Administrator, Messaging Administrator

Responsibilities:

  • Built a highly available, redundant, fault tolerant, clustered Exchange 2003/Server 2003 system from the ground up requiring a range of skills that included:
  • Installing all physical hardware in data center except for SAN
  • Made custom CAT5 cabling to and from all devices
  • Configuring Redundant fiber switch zoning and redundant HBA’s
  • Creating storage groups and published LUN’s for the Exchange and SQL databases
  • Configuring Netscreen firewall with redundant fiber internet connections and zones
  • Configuring redundant Cisco managed switches including VLAN’s
  • Installing and tuning Windows Server 2003 on each HP/Compaq ProLiant server and setup new Active Directory domain along with all core services
  • Creating an active, active, passive cluster followed by the full install, setup, and configuration of Exchange 2003 on all nodes
  • Creating a network load balanced cluster of four front end Exchange 2003 servers and setup Outlook Web Access with SSL Encryption
  • Developed, tested and verified, a process for migrating over 5200+ mail accounts, including user profile values, mail, contacts, and spam lists, from a customized e-mail system to Microsoft Exchange 2003. The process brought user downtime from 2 days, to one evening. Also mapped all user data to new files and formatted them for CSVDE and LDIFDE import into Active Directory
  • Built a fully functional and secure test environment, segregated from the corporate network, for testing new hardware and software. The environment also served as a backup internet connection for corporate headquarters
  • Wrote documentation and created Visio diagrams for maintaining the entire enterprise network and e-mail system, crisis situations, disaster recovery, structure of the network and configurations for all
  • Reconfigured WAN routing protocols across all company routers for optimal efficiency, cleaned up the configuration and increased the security on each

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