System administrator/Program manager Resume New York, NY - Hire IT People

SUMMARY:

Result - driven IT professional with over 6 years of experience in system and network administration, procurement and vendor management, and managing cross-functional initiatives.
Repeated success managing IT projects from inception to conclusion, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery.
Process improvement expert with a history of implementing new procedures and technologies to enhance operational efficiency, strengthen security, and control costs.

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

System administrator/Program manager

Led the procurement, implementation, and continuous management of our McKesson Application to enable end-to-end solution delivery for our long-term patient care services.
Collaborated with our CIO in company wide training of all employees including executives, nurses, case managers and coordinators for adoption of the McKesson system.
Serve as engagement lead and point of contact with our cloud service providers for continuous deployment and 24/7 operations of our company wide systems, ensuring ~ 99.9% uptime.
Designed security protocols on company computer systems and implemented VMWare Airwatch to enable efficient management of all employee devices.
Implementation of Immersive Telecommute solution for staff resulting in increased productivity and helped increased revenue by over 30%.
Manage our technical support operations and escalation of all troubleshooting related issues to our engineering team.
Spearhead all procurement with software and networks equipment vendors, and manage the long term strategic partnerships.
Responsible for all deployments, updates and maintenance of company wide operating systems and software applications across all office locations.

Confidential . New York, NY

IT Support Analyst

Managed user accounts using Active Directory, Groups Management and Remote Desktop Server.
Provided first and second-level technical support in a mixed Windows and Linux environment on a variety of issues pertaining to computer systems and telecommunication equipment at both onsite and remote locations.
Assisted in training new employees on software and company procedures, and created online documentation as a knowledge base to help employees resolve day to day issues.
Responded and promptly resolved help desk ticket issues by performing diagnostics and troubleshooting of company’s software products and services via telephone, email and remote assistance.
Managed, tested, and configured new workstations, peripheral equipment and software and maintained all equipment inventory lists.
Performed security software updates, patches and configuration changes on all the company’s systems to forestall any potential flaws that may arise.
Responded and promptly resolved help desk ticket issues by performing diagnostics and troubleshooting of company’s software products and services via telephone, email and remote assistance.

Confidential - CUNY New York, NY

Help Desk / IT Admin

Designedand executed test procedures for software issues on all staff computers.
Solved over 100 technology related problems for students daily.
Performed scheduled scanner and printer upgrades.
Configured and troubleshot computer, telephone and printer problems.