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System Administrator/program Manager Resume

New York, NY

SUMMARY:

  • Result - driven IT professional with over 6 years of experience in system and network administration, procurement and vendor management, and managing cross-functional initiatives.
  • Repeated success managing IT projects from inception to conclusion, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery.
  • Process improvement expert with a history of implementing new procedures and technologies to enhance operational efficiency, strengthen security, and control costs.

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

System administrator/Program manager

  • Led the procurement, implementation, and continuous management of our McKesson Application to enable end-to-end solution delivery for our long-term patient care services.
  • Collaborated with our CIO in company wide training of all employees including executives, nurses, case managers and coordinators for adoption of the McKesson system.
  • Serve as engagement lead and point of contact with our cloud service providers for continuous deployment and 24/7 operations of our company wide systems, ensuring ~ 99.9% uptime.
  • Designed security protocols on company computer systems and implemented VMWare Airwatch to enable efficient management of all employee devices.
  • Implementation of Immersive Telecommute solution for staff resulting in increased productivity and helped increased revenue by over 30%.
  • Manage our technical support operations and escalation of all troubleshooting related issues to our engineering team.
  • Spearhead all procurement with software and networks equipment vendors, and manage the long term strategic partnerships.
  • Responsible for all deployments, updates and maintenance of company wide operating systems and software applications across all office locations.

Confidential . New York, NY

IT Support Analyst

  • Managed user accounts using Active Directory, Groups Management and Remote Desktop Server.
  • Provided first and second-level technical support in a mixed Windows and Linux environment on a variety of issues pertaining to computer systems and telecommunication equipment at both onsite and remote locations.
  • Assisted in training new employees on software and company procedures, and created online documentation as a knowledge base to help employees resolve day to day issues.
  • Responded and promptly resolved help desk ticket issues by performing diagnostics and troubleshooting of company’s software products and services via telephone, email and remote assistance.
  • Managed, tested, and configured new workstations, peripheral equipment and software and maintained all equipment inventory lists.
  • Performed security software updates, patches and configuration changes on all the company’s systems to forestall any potential flaws that may arise.
  • Responded and promptly resolved help desk ticket issues by performing diagnostics and troubleshooting of company’s software products and services via telephone, email and remote assistance.

Confidential - CUNY New York, NY

Help Desk / IT Admin

  • Designedand executed test procedures for software issues on all staff computers.
  • Solved over 100 technology related problems for students daily.
  • Performed scheduled scanner and printer upgrades.
  • Configured and troubleshot computer, telephone and printer problems.

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