Voice Engineer Resume

SUMMARY:

Ability to Manage, Supervise, Program, Deploy, Install, Train, Monitor, Support & Identify problem for all VOIP & Telecommunications issues. Able to provide Quality Technical Support & Effective communicate course of action. Advanced knowledge of Cisco & Avaya Phone Systems, with strong Troubleshooting & Customer Service skills.

PROFESSIONAL EXPERIENCE:

Confidential

Voice Engineer

Responsibilities:

Project Manager for the Network/Voice Infrastructure & Upgrade for ConocoPhillips & Confidential 66 separation with vendors such as Walker Engineering & Electra Link.
Project Manager for the move of over 5,500 Employees & Network, to the New Confidential 66 Headquarters.
Responsible for activating all Employees phones, phone numbers, voicemail, pass codes & training on the devices.
Provide Tier 1, 2 & 3 Executive Tech Support for all Telecommunication Project & I.T Infrastructure.
Installs and relocates individual telephone extensions, network & analog lines for all Employees.

Proficient with: Call Manager, Pinnacle, Remedy & Service Now Ticketing System, Microsoft Outlook, Word, Excel.

Confidential

Network Technician

Responsibilities:

Troubleshooting, Repairing & Installation of VOIP, WIFI, HDMI Digital Cable. QC Coaxial Cable Wiring (CAT5, CAT6, RG6, RG11) Technical Support for Commercial & Residential properties. Installed Taps, Ground Blocks, Home Runs & Wall Drops. Performed quality assurance and inspections throughout Broadband network.
Supported all Telecommunication issues of network as well as maintaining a detailed documentation of daily activities.
Installed amplifiers, nodes, transmitter and receivers used in optical hubs. Maintained AC power supplies and generators.
Instrumental in activation of several new networks within the Houston Metro area. Technical Support & On - Call rotation.
Quality Control inspections throughout broadband plants aerial and underground.
Surveyed & Mapped Electrical Towers, Power Poles, Acreage, Water Drainage for Commercial & Residential properties.
Create blueprints to break ground on new land development throughout South Texas Region.
Designed, surveyed and mapped out formats, for gas and electrical constructions for new and present land development.
Subdivided real estate for agriculture purpose for residential and commercial land forms.
Changed landform to break ground for Suspension Towers, Terminal Towers, Tension Towers and Transposition Towers.
Operated transportation for field crews to land developing jobs & set up Engineering Equipment.
Located and identified gas and electrical lines for revisions, repair and installation.

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