Ability to Manage, Supervise, Program, Deploy, Install, Train, Monitor, Support & Identify problem for all VOIP & Telecommunications issues. Able to provide Quality Technical Support & Effective communicate course of action. Advanced knowledge of Cisco & Avaya Phone Systems, with strong Troubleshooting & Customer Service skills.
- Project Manager for the Network/Voice Infrastructure & Upgrade for ConocoPhillips & Confidential 66 separation with vendors such as Walker Engineering & Electra Link.
- Project Manager for the move of over 5,500 Employees & Network, to the New Confidential 66 Headquarters.
- Responsible for activating all Employees phones, phone numbers, voicemail, pass codes & training on the devices.
- Provide Tier 1, 2 & 3 Executive Tech Support for all Telecommunication Project & I.T Infrastructure.
- Installs and relocates individual telephone extensions, network & analog lines for all Employees.
Proficient with: Call Manager, Pinnacle, Remedy & Service Now Ticketing System, Microsoft Outlook, Word, Excel.
- Troubleshooting, Repairing & Installation of VOIP, WIFI, HDMI Digital Cable. QC Coaxial Cable Wiring (CAT5, CAT6, RG6, RG11) Technical Support for Commercial & Residential properties. Installed Taps, Ground Blocks, Home Runs & Wall Drops. Performed quality assurance and inspections throughout Broadband network.
- Supported all Telecommunication issues of network as well as maintaining a detailed documentation of daily activities.
- Installed amplifiers, nodes, transmitter and receivers used in optical hubs. Maintained AC power supplies and generators.
- Instrumental in activation of several new networks within the Houston Metro area. Technical Support & On - Call rotation.
- Quality Control inspections throughout broadband plants aerial and underground.
- Surveyed & Mapped Electrical Towers, Power Poles, Acreage, Water Drainage for Commercial & Residential properties.
- Create blueprints to break ground on new land development throughout South Texas Region.
- Designed, surveyed and mapped out formats, for gas and electrical constructions for new and present land development.
- Subdivided real estate for agriculture purpose for residential and commercial land forms.
- Changed landform to break ground for Suspension Towers, Terminal Towers, Tension Towers and Transposition Towers.
- Operated transportation for field crews to land developing jobs & set up Engineering Equipment.
- Located and identified gas and electrical lines for revisions, repair and installation.