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Voice Engineer Resume

SUMMARY:

Ability to Manage, Supervise, Program, Deploy, Install, Train, Monitor, Support & Identify problem for all VOIP & Telecommunications issues. Able to provide Quality Technical Support & Effective communicate course of action. Advanced knowledge of Cisco & Avaya Phone Systems, with strong Troubleshooting & Customer Service skills.

PROFESSIONAL EXPERIENCE:

Confidential

Voice Engineer

Responsibilities:

  • Project Manager for the Network/Voice Infrastructure & Upgrade for ConocoPhillips & Confidential 66 separation with vendors such as Walker Engineering & Electra Link.
  • Project Manager for the move of over 5,500 Employees & Network, to the New Confidential 66 Headquarters.
  • Responsible for activating all Employees phones, phone numbers, voicemail, pass codes & training on the devices.
  • Provide Tier 1, 2 & 3 Executive Tech Support for all Telecommunication Project & I.T Infrastructure.
  • Installs and relocates individual telephone extensions, network & analog lines for all Employees.

Proficient with: Call Manager, Pinnacle, Remedy & Service Now Ticketing System, Microsoft Outlook, Word, Excel.

Confidential

Network Technician

Responsibilities:

  • Troubleshooting, Repairing & Installation of VOIP, WIFI, HDMI Digital Cable. QC Coaxial Cable Wiring (CAT5, CAT6, RG6, RG11) Technical Support for Commercial & Residential properties. Installed Taps, Ground Blocks, Home Runs & Wall Drops. Performed quality assurance and inspections throughout Broadband network.
  • Supported all Telecommunication issues of network as well as maintaining a detailed documentation of daily activities.
  • Installed amplifiers, nodes, transmitter and receivers used in optical hubs. Maintained AC power supplies and generators.
  • Instrumental in activation of several new networks within the Houston Metro area. Technical Support & On - Call rotation.
  • Quality Control inspections throughout broadband plants aerial and underground.
  • Surveyed & Mapped Electrical Towers, Power Poles, Acreage, Water Drainage for Commercial & Residential properties.
  • Create blueprints to break ground on new land development throughout South Texas Region.
  • Designed, surveyed and mapped out formats, for gas and electrical constructions for new and present land development.
  • Subdivided real estate for agriculture purpose for residential and commercial land forms.
  • Changed landform to break ground for Suspension Towers, Terminal Towers, Tension Towers and Transposition Towers.
  • Operated transportation for field crews to land developing jobs & set up Engineering Equipment.
  • Located and identified gas and electrical lines for revisions, repair and installation.

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