IT Administrator Resume Burtonsville, MD - Hire IT People

TECHNICAL SKILLS:

Software : Windows 98/NT.4.0/XP/7, Windows 2003 Server, Microsoft Office 2000 - 2010, Interwoven DeskSite, Citrix, PC Anywhere, Lotus Notes 7.0, Symantec Norton Ghost Backup, Norton Antivirus, Confidential Enterprise Server 4.0, Cisco VPN, SSL VPN Juniper Networks, Entrust PKI, Linux Hardening Training, Data At Rest (Disk Encryption)TCP/IP, Routing Protocols OSPF, RIPv2, BGP,VTP, VLANs, WAN/LAN Protocols,Subnetting, Office365 Administration, Windows Intune, SharePoint Administration, Salesforce, Zendesk Administration, Amazon AWS, KACE1000, GPO. Active Directory. Microsoft Azure, Search Engine Optimization. Keyword Research, Content Writing

Hardware : Printers, IBM Lenovo Laptops, Dell Lenovo HP Desktops, hubs and switches, memory and modems, Apple Macintosh Computers, Confidential, iPhone, iPad, Cisco Catalyst switches, Dell Sonic Firewall, HP Switches

PROFESSIONAL EXPERIENCE:

IT Administrator

Confidential, Burtonsville, MD

Responsibilities:

Research and develop Systems Admin training using ATOM and Github
Collaborate with team members on training courses
Create web presence for small businesses through web design and search engine marketing

IT Support Administrator

Confidential, Washington, DC

Responsibilities:

Administered Office365/ Exchange/ Skype for Business
Active Directory and Group Policy configurations
Applied operating system updates, patches and configuration changes
Zendesk and ShorTel Administration
Participated in change management process to plan and manage the installation of new systems and upgrades to IT infrastructure
Managed help desk team members which included hiring, firing and performance evaluations
Presented ticket reports to upper management which included weekly and monthly statistics

Lead IT Consultant

Confidential, Greenbelt, MD

Responsibilities:

Performed hardware and software upgrades to servers.
Provided desktop support for over the phone via remote software
Coordinated and assisted with creation of and updates to network user accounts.
Implemented encryption software and tools to ensure maximum security.
Network connectivity troubleshooting
Ensured the continual functioning of mission critical operations.

Jr. System Admin

Confidential, Washington, DC

Responsibilities:

Created, Reset and Disabled accounts in Active Directory
Activated, configured and deployed Confidential ’s for users with Confidential Enterprise Server
Responsible for Confidential token administration and troubleshooting.
Confirming/granting access to shared network resources.
Setup and troubleshoot VOIP Phones
Provided support for teleconferences, video conferences using Polycom equipment.
Tape Backup Administration

Desktop Support

Confidential, Washington, DC

Responsibilities:

Troubleshooted helpdesk calls regarding software and hardware issues
Provided second - level floor support including adding memory, installing internal and external PC components and printer maintenance
Setup and facilitated end users use of Confidential and remote multimedia presentations
Provided system support for video and teleconferences

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It Administrator Resume

Burtonsville, MD

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