PROFESSIONAL PROFILE:

• Over 10 years of experience in the IT field with proven results working in highly paced, diverse environments
• Extremely energetic, motivated and dedicated to providing the highest level of support and professionalism
• Excellent oral and written communication skills
• Fluent in Russian and Spanish

EXPERTISE INCLUDES:

• Strong foundation in routing and switching, with expertise in Windows Server administration and support
• Active Directory/Group Policy Management - Microsoft Windows Server
• Implementation and support of:
• VMWare and Hyper-V virtualization, physical to virtual conversion
• Microsoft Exchange Server
• Office 365
• Storage Craft, Veeam, Backup Exec and Anchor backup solutions
• McAfee, AppRiver Spam Filters/Barracuda Message Archivers and Spam Firewalls
• Barracuda Backup Solutions and Cloud Services
• SonicWALL/Cisco ASA/WatchGuard firewalls
• Cisco/Foundry network equipment
• Cisco, Shortel, Mitel, Avaya and Zultys VoIP systems

TECHNICAL SKILLS:

Operating Systems: - Microsoft Windows Server 2003R2, 2008R2, 2010R2, 2012R2, 2016, Microsoft Windows XP/Vista/7/8/10, Cisco IOS, Apple IOS, Android OS

IT Management Software: - LabTech 10/11, Parature, ConnectWise, Quosal, SimpleHelp, Kaseya, Barracuda Cloud Services, Symantec Cloud Management, McAfee Control Console

Routing and Switching: - Cisco 18xx and 28xx Series Routers, 29xx and 35xx Series Switches; Confidential ProCurve 3500 and 5500 series Layer 3 Switches; Cisco ASA 5500-x series

Network Protocols: - EIGRP, IGRP, RIP v1/2, OSPF, STP, RSTP, MSTP, PVST, PVST+, rapid PVST+, VTP, VLAN, DHCP, DNS, HSRP, VRRP, Trunking, EtherChannel, SSH, FTP, NAT, RDP, SSL, Telnet, PPTP, IPsec, IPv4, IPv6

WAN: - PPP, Frame Relay, HDLC, ISDN BRI, ISDN PRI, ATM, and GRE

Virtualization: - VMWare and Hyper V

Wireless: - 802.11 (a/b/g/n/ac), WEP, WPA, WPA2, AES, TLS

PROFESSIONAL EXPERIENCE:

Confidential, Millersville, MD

Senior Network Engineer

Responsibilities:

• Provided on-site support to mid-size client networks
• Provided remote support using LabTech 10 and 11
• Installed, configured and maintained Microsoft Windows Server 2003R2, 2008R2, 2010R2, 2013R2 and 2016.
• Managed Active Directory and Group Policy
• Installed, configured and maintained Microsoft Exchange Server 2010, 2013 and 2016 email servers
• Deployed, migrated and maintained Office 365 in conjunction with AppRiver backup
• Deployed, configured and troubleshot eFolder suite of backup solutions, primarily Storage Craft, Veeam and Anchor backups, utilizing a continuous onsite and offsite retention
• Setup and troubleshot SonicWall firewalls with site-to-site and client VPN tunnels
• Completed numerous projects migrating entire client networks to new infrastructure
• Performed wireless surveys and deployed appropriate equipment based on the findings
• Installed and configured network devices including: firewalls, routes, switches, wireless access points, servers, workstations, VoIP systems, SANs, NAS devices, phones and tablets
• Managed hunt groups and call routing, in addition to creating/removing users/extensions in Shortel VoIP systems
• Utilized VMWare and Hyper-V virtualization. Performed physical to virtual conversions of servers and workstations
• Configured and deployed Sophos and ESET antivirus solutions with a central management server
• Compiled network diagrams and documentation including step-by-step how-to documents for users and engineers

Confidential, Gaithersburg, MD

Network Technician

Responsibilities:

• Provided on-site and remote support to mid-size client networks
• Installed, configured and maintained Microsoft Windows Server 2003R2, 2008R2, 2010R2, 2013R
• Administered Active Directory and Group Policy
• Installed, configured and maintained Microsoft Exchange Server 2003, 2007, 2010 and 2013 email servers
• Setup Site-to-Site and Teleworker VPN tunnels with RADIUS server authentication
• Advised in the purchasing of all network hardware, software and support contracts
• Installed and configured network devices including: firewalls, routers, switches, wireless access points, servers, workstations, VoIP systems, SANs, NAS devices, robotic tape libraries and wireless LAN repeaters
• Managed hunt groups, call routing and creating users/extensions in Cisco, Shortel, Avaya and Zultys VoIP systems
• Administered general delivery mailboxes, voicemail to email, and Auto-Attendant scripts in VoIP phone systems
• Utilized Hyper-V and VMWare virtualization, performed physical to virtual conversions of servers and workstations
• Compiled network diagrams and documentation including step-by-step how-to documents for users and engineers

Confidential, Baltimore, MD

Network Technician

Responsibilities:

• Served as a member of an 8-person team responsible for providing first level support in a large, mixed network environment with over 2,500 users
• Troubleshot network connectivity issues, routing, DNS, DHCP, authentication and Confidential
• Maintained the latest patch/firmware builds across all managed network devices
• Provided technical assistance to new technicians
• Replaced end of life hardware including: servers, switches, routers, WAPs, firewalls and workstations

Confidential, Annapolis, MD

Field Technician

Responsibilities:

• Supported and replaced hardware on Confidential ProLiant DL360 and DL380 Servers
• Assisted clients in designing and building network infrastructures, software and hardware implementation and troubleshooting