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Wireless Network Engineer Resume

PROFESSIONAL EXPERIENCE:

Confidential

Wireless Network Engineer

Responsibilities:

  • Work with Planning, Operations and all internal and external customers.
  • Maintain positive interaction between all governing authorities.
  • Resolves interoperability problems to obtain operations across all platforms including e - mail, files transfer, multimedia, teleconferencing and the like.
  • 802.11x NOC support
  • Configures systems to user environments.
  • Analyzes local and wide area network systems and/or customer network environment, including planning, designing, evaluating, and selecting operating systems.
  • Prepares plans and specifications, to include gathering field data.
  • Assures that the most feasible, practical and economical means to complete work.
  • Monitors and controls project expenditures.
  • Onboard new sites to Centurylinks monitoring database.
  • Configure Meraki deployments for new locations.
  • Document and new installs for different accounts.
  • Compare and update previous configurations.
  • SolarWinds, ServiceNow

Confidential, RTP, NC

Platform Network Engineer

Responsibilities:

  • Maintain PCI compliant data centers with MOP documents.
  • Onboard all new customers for Cisco CMS Foundations Data Centers.
  • Disaster recovery implementations and testing.
  • Improve business flow by creating systems documentation, user materials, and network designs.
  • Investigate and analyze requests from customers, partners, and internal stakeholders.
  • Proactive and reactive network monitoring.
  • Triage customer tickets with relevant status and provide updates to customers on issue remediation.
  • Hands on troubleshooting virtualized networks with internal and external teams ( VSphere, CIMC, UCS, EXSI, Splunk, Relay Server, and Load balancers )
  • Analyze and track system logs, investigate alerts and work with Engineers and vendor technical staff to diagnose and correct problems.
  • Support inbound call queue for customer inquiries and Incident Management.
  • Perform triage, fault isolation, and remediation of network events.
  • Collaborate with multiple internal groups to drive issue resolution.
  • Power Shell scripting and firewall reconfigurations.
  • Responsible for RFO, RFC, and RMA for network events.
  • Taking the responsibility of managing the team in the absence of Operations lead.
  • Incident Management, Problem Management, and Change management.
  • Verify RFC and schedule changes in live environments.
  • VPN connections troubleshooting GRE, VRF, IPsec, Crypto, ASA.
  • Assist Cisco customers using various routing protocols such as OSPF, NAT, BGP, EIGRP, HSRP, and STP
  • SolarWinds, Service Now, Splunk, EM7, Prime Infrastructure, Meraki

Confidential, Cary, NC

Senior analyst

Responsibilities:

  • Configure and trouble shoot remote access issues including VPN, Citrix, and Checkpoint Mobile, LDAP
  • Verify device configurations and execute port enables
  • Identify area of opportunity for process, control or cost improvements and made recommendations to management
  • Collaborate with businesses and managers to identify user needs.
  • Perform quality control procedures and follow change management protocols.
  • Give input for process upgrades and attend meetings with the client.
  • Provide Internal-based applications support for internal users.
  • Active directory, SQL, and Avaya phones
  • MacAfee, Business objects, Citrix, Cisco networking
  • Troubleshooting WANs & LANs
  • Solarwinds

Confidential, Durham, NC

Business Applications Services Team Lead

Responsibilities:

  • Oracle, Ariba, SAP and PeopleSoft
  • Customer service
  • Data Center RMA management
  • Development of ticketing system
  • Escalations to correct teams
  • SQL scripting
  • Troubleshooting WANs & LANs
  • Create bridge for trouble shooting with internal and external teams
  • Written technical documentation for process flow

Confidential, Durham, NC

Telemarketing Manager

Responsibilities:

  • Maintain 42 outbound caller stations
  • Imaging of PCs and Laptops
  • Regular comprehensive reporting of program's performance (excel)
  • IT Consultant
  • Diagnose and trouble shoot problems and deterioration issues for network
  • Diagnose and trouble shoot problems for Microsoft OS configurations
  • Train associate employees
  • Donor renewal and reinstatement
  • Creation and maintenance of the donor database

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