Wireless Network Engineer Resume

PROFESSIONAL EXPERIENCE:

Confidential

Wireless Network Engineer

Responsibilities:

Work with Planning, Operations and all internal and external customers.
Maintain positive interaction between all governing authorities.
Resolves interoperability problems to obtain operations across all platforms including e - mail, files transfer, multimedia, teleconferencing and the like.
802.11x NOC support
Configures systems to user environments.
Analyzes local and wide area network systems and/or customer network environment, including planning, designing, evaluating, and selecting operating systems.
Prepares plans and specifications, to include gathering field data.
Assures that the most feasible, practical and economical means to complete work.
Monitors and controls project expenditures.
Onboard new sites to Centurylinks monitoring database.
Configure Meraki deployments for new locations.
Document and new installs for different accounts.
Compare and update previous configurations.
SolarWinds, ServiceNow

Confidential, RTP, NC

Platform Network Engineer

Responsibilities:

Maintain PCI compliant data centers with MOP documents.
Onboard all new customers for Cisco CMS Foundations Data Centers.
Disaster recovery implementations and testing.
Improve business flow by creating systems documentation, user materials, and network designs.
Investigate and analyze requests from customers, partners, and internal stakeholders.
Proactive and reactive network monitoring.
Triage customer tickets with relevant status and provide updates to customers on issue remediation.
Hands on troubleshooting virtualized networks with internal and external teams ( VSphere, CIMC, UCS, EXSI, Splunk, Relay Server, and Load balancers )
Analyze and track system logs, investigate alerts and work with Engineers and vendor technical staff to diagnose and correct problems.
Support inbound call queue for customer inquiries and Incident Management.
Perform triage, fault isolation, and remediation of network events.
Collaborate with multiple internal groups to drive issue resolution.
Power Shell scripting and firewall reconfigurations.
Responsible for RFO, RFC, and RMA for network events.
Taking the responsibility of managing the team in the absence of Operations lead.
Incident Management, Problem Management, and Change management.
Verify RFC and schedule changes in live environments.
VPN connections troubleshooting GRE, VRF, IPsec, Crypto, ASA.
Assist Cisco customers using various routing protocols such as OSPF, NAT, BGP, EIGRP, HSRP, and STP
SolarWinds, Service Now, Splunk, EM7, Prime Infrastructure, Meraki

Confidential, Cary, NC

Senior analyst

Responsibilities:

Configure and trouble shoot remote access issues including VPN, Citrix, and Checkpoint Mobile, LDAP
Verify device configurations and execute port enables
Identify area of opportunity for process, control or cost improvements and made recommendations to management
Collaborate with businesses and managers to identify user needs.
Perform quality control procedures and follow change management protocols.
Give input for process upgrades and attend meetings with the client.
Provide Internal-based applications support for internal users.
Active directory, SQL, and Avaya phones
MacAfee, Business objects, Citrix, Cisco networking
Troubleshooting WANs & LANs
Solarwinds

Confidential, Durham, NC

Business Applications Services Team Lead

Responsibilities:

Oracle, Ariba, SAP and PeopleSoft
Customer service
Data Center RMA management
Development of ticketing system
Escalations to correct teams
SQL scripting
Troubleshooting WANs & LANs
Create bridge for trouble shooting with internal and external teams
Written technical documentation for process flow

Confidential, Durham, NC

Telemarketing Manager

Responsibilities:

Maintain 42 outbound caller stations
Imaging of PCs and Laptops
Regular comprehensive reporting of program's performance (excel)
IT Consultant
Diagnose and trouble shoot problems and deterioration issues for network
Diagnose and trouble shoot problems for Microsoft OS configurations
Train associate employees
Donor renewal and reinstatement
Creation and maintenance of the donor database

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship