PROFESSIONAL EXPERIENCE:

Confidential

Wireless Network Engineer

Responsibilities:

• Work with Planning, Operations and all internal and external customers.
• Maintain positive interaction between all governing authorities.
• Resolves interoperability problems to obtain operations across all platforms including e - mail, files transfer, multimedia, teleconferencing and the like.
• 802.11x NOC support
• Configures systems to user environments.
• Analyzes local and wide area network systems and/or customer network environment, including planning, designing, evaluating, and selecting operating systems.
• Prepares plans and specifications, to include gathering field data.
• Assures that the most feasible, practical and economical means to complete work.
• Monitors and controls project expenditures.
• Onboard new sites to Centurylinks monitoring database.
• Configure Meraki deployments for new locations.
• Document and new installs for different accounts.
• Compare and update previous configurations.
• SolarWinds, ServiceNow

Confidential, RTP, NC

Platform Network Engineer

Responsibilities:

• Maintain PCI compliant data centers with MOP documents.
• Onboard all new customers for Cisco CMS Foundations Data Centers.
• Disaster recovery implementations and testing.
• Improve business flow by creating systems documentation, user materials, and network designs.
• Investigate and analyze requests from customers, partners, and internal stakeholders.
• Proactive and reactive network monitoring.
• Triage customer tickets with relevant status and provide updates to customers on issue remediation.
• Hands on troubleshooting virtualized networks with internal and external teams ( VSphere, CIMC, UCS, EXSI, Splunk, Relay Server, and Load balancers )
• Analyze and track system logs, investigate alerts and work with Engineers and vendor technical staff to diagnose and correct problems.
• Support inbound call queue for customer inquiries and Incident Management.
• Perform triage, fault isolation, and remediation of network events.
• Collaborate with multiple internal groups to drive issue resolution.
• Power Shell scripting and firewall reconfigurations.
• Responsible for RFO, RFC, and RMA for network events.
• Taking the responsibility of managing the team in the absence of Operations lead.
• Incident Management, Problem Management, and Change management.
• Verify RFC and schedule changes in live environments.
• VPN connections troubleshooting GRE, VRF, IPsec, Crypto, ASA.
• Assist Cisco customers using various routing protocols such as OSPF, NAT, BGP, EIGRP, HSRP, and STP
• SolarWinds, Service Now, Splunk, EM7, Prime Infrastructure, Meraki

Confidential, Cary, NC

Senior analyst

Responsibilities:

• Configure and trouble shoot remote access issues including VPN, Citrix, and Checkpoint Mobile, LDAP
• Verify device configurations and execute port enables
• Identify area of opportunity for process, control or cost improvements and made recommendations to management
• Collaborate with businesses and managers to identify user needs.
• Perform quality control procedures and follow change management protocols.
• Give input for process upgrades and attend meetings with the client.
• Provide Internal-based applications support for internal users.
• Active directory, SQL, and Avaya phones
• MacAfee, Business objects, Citrix, Cisco networking
• Troubleshooting WANs & LANs
• Solarwinds

Confidential, Durham, NC

Business Applications Services Team Lead

Responsibilities:

• Oracle, Ariba, SAP and PeopleSoft
• Customer service
• Data Center RMA management
• Development of ticketing system
• Escalations to correct teams
• SQL scripting
• Troubleshooting WANs & LANs
• Create bridge for trouble shooting with internal and external teams
• Written technical documentation for process flow

Confidential, Durham, NC

Telemarketing Manager

Responsibilities:

• Maintain 42 outbound caller stations
• Imaging of PCs and Laptops
• Regular comprehensive reporting of program's performance (excel)
• IT Consultant
• Diagnose and trouble shoot problems and deterioration issues for network
• Diagnose and trouble shoot problems for Microsoft OS configurations
• Train associate employees
• Donor renewal and reinstatement
• Creation and maintenance of the donor database