Wireless Network Engineer Resume
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PROFESSIONAL EXPERIENCE:
Confidential
Wireless Network Engineer
Responsibilities:
- Work with Planning, Operations and all internal and external customers.
- Maintain positive interaction between all governing authorities.
- Resolves interoperability problems to obtain operations across all platforms including e - mail, files transfer, multimedia, teleconferencing and the like.
- 802.11x NOC support
- Configures systems to user environments.
- Analyzes local and wide area network systems and/or customer network environment, including planning, designing, evaluating, and selecting operating systems.
- Prepares plans and specifications, to include gathering field data.
- Assures that the most feasible, practical and economical means to complete work.
- Monitors and controls project expenditures.
- Onboard new sites to Centurylinks monitoring database.
- Configure Meraki deployments for new locations.
- Document and new installs for different accounts.
- Compare and update previous configurations.
- SolarWinds, ServiceNow
Confidential, RTP, NC
Platform Network Engineer
Responsibilities:
- Maintain PCI compliant data centers with MOP documents.
- Onboard all new customers for Cisco CMS Foundations Data Centers.
- Disaster recovery implementations and testing.
- Improve business flow by creating systems documentation, user materials, and network designs.
- Investigate and analyze requests from customers, partners, and internal stakeholders.
- Proactive and reactive network monitoring.
- Triage customer tickets with relevant status and provide updates to customers on issue remediation.
- Hands on troubleshooting virtualized networks with internal and external teams ( VSphere, CIMC, UCS, EXSI, Splunk, Relay Server, and Load balancers )
- Analyze and track system logs, investigate alerts and work with Engineers and vendor technical staff to diagnose and correct problems.
- Support inbound call queue for customer inquiries and Incident Management.
- Perform triage, fault isolation, and remediation of network events.
- Collaborate with multiple internal groups to drive issue resolution.
- Power Shell scripting and firewall reconfigurations.
- Responsible for RFO, RFC, and RMA for network events.
- Taking the responsibility of managing the team in the absence of Operations lead.
- Incident Management, Problem Management, and Change management.
- Verify RFC and schedule changes in live environments.
- VPN connections troubleshooting GRE, VRF, IPsec, Crypto, ASA.
- Assist Cisco customers using various routing protocols such as OSPF, NAT, BGP, EIGRP, HSRP, and STP
- SolarWinds, Service Now, Splunk, EM7, Prime Infrastructure, Meraki
Confidential, Cary, NC
Senior analyst
Responsibilities:
- Configure and trouble shoot remote access issues including VPN, Citrix, and Checkpoint Mobile, LDAP
- Verify device configurations and execute port enables
- Identify area of opportunity for process, control or cost improvements and made recommendations to management
- Collaborate with businesses and managers to identify user needs.
- Perform quality control procedures and follow change management protocols.
- Give input for process upgrades and attend meetings with the client.
- Provide Internal-based applications support for internal users.
- Active directory, SQL, and Avaya phones
- MacAfee, Business objects, Citrix, Cisco networking
- Troubleshooting WANs & LANs
- Solarwinds
Confidential, Durham, NC
Business Applications Services Team Lead
Responsibilities:
- Oracle, Ariba, SAP and PeopleSoft
- Customer service
- Data Center RMA management
- Development of ticketing system
- Escalations to correct teams
- SQL scripting
- Troubleshooting WANs & LANs
- Create bridge for trouble shooting with internal and external teams
- Written technical documentation for process flow
Confidential, Durham, NC
Telemarketing Manager
Responsibilities:
- Maintain 42 outbound caller stations
- Imaging of PCs and Laptops
- Regular comprehensive reporting of program's performance (excel)
- IT Consultant
- Diagnose and trouble shoot problems and deterioration issues for network
- Diagnose and trouble shoot problems for Microsoft OS configurations
- Train associate employees
- Donor renewal and reinstatement
- Creation and maintenance of the donor database