Assistant General Manager Resume Tysons Corner, Virginia - Hire IT People

TECHNICAL SKILLS:

Intermediate knowledge of Windows 7/8/10
Installation of printer and peripheral drivers
Excellent interpersonal communication and social skills
Strong public relations skills, with an excellent customer service/client focus
Excellent conflict resolution skills between merchant and customer
Microsoft Office Suite, Mac, Adobe Suite
Ability to adapt quickly to procedural and technological changes
Familiar with network setup and troubleshooting
Familiar with Help Desk ticketing systems: Remedy, ZenDesk

PROFESSIONAL EXPERIENCE:

Confidential, Tysons Corner, Virginia

Assistant General Manager

Lead a team of 60+ employees including hair stylists, massage therapists, nail technicians, estheticians, make - up artists, shampoo assistants and administrative staff
Assist General Manager in Spa Controllable Profit to current 32% with 18% retail to service penetration, consistently increased Average Ticket every year
Generates approximately $4 million dollars in revenue yearly
Monitor and manage guest satisfaction through extensive direct interaction and via online surveys. The NPS (Net Promoter Score) at 83% and up
Assist in creating yearly budgets, developed monthly and weekly forecast on consistent basis
Assist General Manager for Human resources including recruiting, hiring, terminating (voluntary employee turnover under 10%) and yearly evaluation of every employee
New user PC setup, adding to OU, printer and network drive mapping
Assisted staff with Microsoft Outlook, calendar appointments, email groups, and email accounts.
Outlook mailbox maintenance, remote application installation, and hardware configuration
Troubleshoot desktop, laptop, and printer hardware issues for both Mac, and Windows
Responsible for configuring, and troubleshooting local networks
Assists in coordinating technical training sessions
Lead and participated in numerous task designed to improve Company’s field operations.
Performs opening and closing duties following established procedures, responsible for cash management (prepares bank deposits)
Completes management reports accurately and timely
Processes employee status changes through MSS or paper; processes terminations in MMS/ POS
Reviews and prepares payroll information and forward to Payroll Department for processing
Assists in reviewing and preparing weekly work schedules and approving service schedule changes and requests for time off to ensure adequate coverage
Assists in processing leaves of absence through Benefits Representative in Tempe

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Assistant General Manager Resume

Tysons Corner, VirginiA

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