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Assistant General Manager Resume

Tysons Corner, VirginiA

TECHNICAL SKILLS:

  • Intermediate knowledge of Windows 7/8/10
  • Installation of printer and peripheral drivers
  • Excellent interpersonal communication and social skills
  • Strong public relations skills, with an excellent customer service/client focus
  • Excellent conflict resolution skills between merchant and customer
  • Microsoft Office Suite, Mac, Adobe Suite
  • Ability to adapt quickly to procedural and technological changes
  • Familiar with network setup and troubleshooting
  • Familiar with Help Desk ticketing systems: Remedy, ZenDesk

PROFESSIONAL EXPERIENCE:

Confidential, Tysons Corner, Virginia

Assistant General Manager

  • Lead a team of 60+ employees including hair stylists, massage therapists, nail technicians, estheticians, make - up artists, shampoo assistants and administrative staff
  • Assist General Manager in Spa Controllable Profit to current 32% with 18% retail to service penetration, consistently increased Average Ticket every year
  • Generates approximately $4 million dollars in revenue yearly
  • Monitor and manage guest satisfaction through extensive direct interaction and via online surveys. The NPS (Net Promoter Score) at 83% and up
  • Assist in creating yearly budgets, developed monthly and weekly forecast on consistent basis
  • Assist General Manager for Human resources including recruiting, hiring, terminating (voluntary employee turnover under 10%) and yearly evaluation of every employee
  • New user PC setup, adding to OU, printer and network drive mapping
  • Assisted staff with Microsoft Outlook, calendar appointments, email groups, and email accounts.
  • Outlook mailbox maintenance, remote application installation, and hardware configuration
  • Troubleshoot desktop, laptop, and printer hardware issues for both Mac, and Windows
  • Responsible for configuring, and troubleshooting local networks
  • Assists in coordinating technical training sessions
  • Lead and participated in numerous task designed to improve Company’s field operations.
  • Performs opening and closing duties following established procedures, responsible for cash management (prepares bank deposits)
  • Completes management reports accurately and timely
  • Processes employee status changes through MSS or paper; processes terminations in MMS/ POS
  • Reviews and prepares payroll information and forward to Payroll Department for processing
  • Assists in reviewing and preparing weekly work schedules and approving service schedule changes and requests for time off to ensure adequate coverage
  • Assists in processing leaves of absence through Benefits Representative in Tempe

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