TECHNICAL SKILLS:

• Intermediate knowledge of Windows 7/8/10
• Installation of printer and peripheral drivers
• Excellent interpersonal communication and social skills
• Strong public relations skills, with an excellent customer service/client focus
• Excellent conflict resolution skills between merchant and customer
• Microsoft Office Suite, Mac, Adobe Suite
• Ability to adapt quickly to procedural and technological changes
• Familiar with network setup and troubleshooting
• Familiar with Help Desk ticketing systems: Remedy, ZenDesk

PROFESSIONAL EXPERIENCE:

Confidential, Tysons Corner, Virginia

Assistant General Manager

• Lead a team of 60+ employees including hair stylists, massage therapists, nail technicians, estheticians, make - up artists, shampoo assistants and administrative staff
• Assist General Manager in Spa Controllable Profit to current 32% with 18% retail to service penetration, consistently increased Average Ticket every year
• Generates approximately $4 million dollars in revenue yearly
• Monitor and manage guest satisfaction through extensive direct interaction and via online surveys. The NPS (Net Promoter Score) at 83% and up
• Assist in creating yearly budgets, developed monthly and weekly forecast on consistent basis
• Assist General Manager for Human resources including recruiting, hiring, terminating (voluntary employee turnover under 10%) and yearly evaluation of every employee
• New user PC setup, adding to OU, printer and network drive mapping
• Assisted staff with Microsoft Outlook, calendar appointments, email groups, and email accounts.
• Outlook mailbox maintenance, remote application installation, and hardware configuration
• Troubleshoot desktop, laptop, and printer hardware issues for both Mac, and Windows
• Responsible for configuring, and troubleshooting local networks
• Assists in coordinating technical training sessions
• Lead and participated in numerous task designed to improve Company’s field operations.
• Performs opening and closing duties following established procedures, responsible for cash management (prepares bank deposits)
• Completes management reports accurately and timely
• Processes employee status changes through MSS or paper; processes terminations in MMS/ POS
• Reviews and prepares payroll information and forward to Payroll Department for processing
• Assists in reviewing and preparing weekly work schedules and approving service schedule changes and requests for time off to ensure adequate coverage
• Assists in processing leaves of absence through Benefits Representative in Tempe