Assistant General Manager Resume
3.00/5 (Submit Your Rating)
Tysons Corner, VirginiA
TECHNICAL SKILLS:
- Intermediate knowledge of Windows 7/8/10
- Installation of printer and peripheral drivers
- Excellent interpersonal communication and social skills
- Strong public relations skills, with an excellent customer service/client focus
- Excellent conflict resolution skills between merchant and customer
- Microsoft Office Suite, Mac, Adobe Suite
- Ability to adapt quickly to procedural and technological changes
- Familiar with network setup and troubleshooting
- Familiar with Help Desk ticketing systems: Remedy, ZenDesk
PROFESSIONAL EXPERIENCE:
Confidential, Tysons Corner, Virginia
Assistant General Manager
- Lead a team of 60+ employees including hair stylists, massage therapists, nail technicians, estheticians, make - up artists, shampoo assistants and administrative staff
- Assist General Manager in Spa Controllable Profit to current 32% with 18% retail to service penetration, consistently increased Average Ticket every year
- Generates approximately $4 million dollars in revenue yearly
- Monitor and manage guest satisfaction through extensive direct interaction and via online surveys. The NPS (Net Promoter Score) at 83% and up
- Assist in creating yearly budgets, developed monthly and weekly forecast on consistent basis
- Assist General Manager for Human resources including recruiting, hiring, terminating (voluntary employee turnover under 10%) and yearly evaluation of every employee
- New user PC setup, adding to OU, printer and network drive mapping
- Assisted staff with Microsoft Outlook, calendar appointments, email groups, and email accounts.
- Outlook mailbox maintenance, remote application installation, and hardware configuration
- Troubleshoot desktop, laptop, and printer hardware issues for both Mac, and Windows
- Responsible for configuring, and troubleshooting local networks
- Assists in coordinating technical training sessions
- Lead and participated in numerous task designed to improve Company’s field operations.
- Performs opening and closing duties following established procedures, responsible for cash management (prepares bank deposits)
- Completes management reports accurately and timely
- Processes employee status changes through MSS or paper; processes terminations in MMS/ POS
- Reviews and prepares payroll information and forward to Payroll Department for processing
- Assists in reviewing and preparing weekly work schedules and approving service schedule changes and requests for time off to ensure adequate coverage
- Assists in processing leaves of absence through Benefits Representative in Tempe