Secure Delivery NOC Engineer Resume Columbia, MD - Hire IT People

SUMMARY:

Subject matter expertise (SME) in wireless Telecommunications/Network Engineering in digital/analog, BVoIP, Internet, facilities and satellite operations.

TECHNICAL SKILLS:

FX
GSM Confidential DX200 MSCi/BSC
Nortel DMS 100
Tellabs Titan 5500S/532
BERD
Cisco Access Control Server
Remedy/Expedio/Granite
Cisco Wireless LAN Controller
Riverbed
TCP/IP/Unix
Chameleon
NetBrain Workstation

PROFESSIONAL EXPERIENCE:

Confidential

Secure Delivery NOC Engineer, Columbia, MD

Responsibilities:

Worked with the program and tech team to perform VOIP firmware upgrades, moves adds changes and deletes.
Troubleshoot and resolve service disruptions using Confidential Aura System Manager.
Ran user registration reports, historical call traces using Riverbed Steelhead Central Packet Analyzer, Wireshark and Confidential session manager.
Used Centrify and Entrust with multi - factor authentication to access data center equipment.
Utilized Remedy, Siebel and Service Now ticketing systems. SolarWinds used for NextGen solution.

Confidential

NOC Tier 3 Engineer, Princeton, NJ

Responsibilities:

Monitored the MPLS WAN/LAN and wireless networks that service P&G’s plants, distribution centers, data centers and general offices using E-Health, Smarts and SDC.
Resolved customer network issues remotely by guiding Hewlett Packard site support engineers.
Maintained over 20,000 wireless access points for remote device terminals to load real time shipping orders.
Used Cisco wireless LAN controllers to access lightweight access points.
Troubleshot WAN issues with international external business partners and local Internet service providers.
Diagnosed voice and telepresence issues with HP voice team making sure quality of service markings are correct.
Worked with other Confidential internal teams, HP and Cisco TAC to diagnose, resolve issues and RMA parts.
Used Chameleon tool to access PE backbone equipment.
Utilized NetBrain workstation to monitor, discover, document and troubleshoot devices in real time.
Worked on Cisco switches 6500, 4500, 3850, 3750, 2950. Routers 2800, 3800, 3900, 7200, ASR1000 configurations and troubleshooting.

Confidential

Provisional Technical Engineer/Subject Matter Expert, Piscataway, NJ

Responsibilities:

Provisioned orders using internal Confidential & Confidential tools for T1, T3 and Ethernet circuits for Private and Public Networks.
Tested backbone access routers to the customers’ dmarc and equipment in conjunction with the LEC and IT vendors.
Tested MIS to the LAN port using static, private or DHCP assigned IP address.
Configured Cisco 2811/3845/Edgemarc 200AW routers using BGP/MPLS/MLPPP/EIGRP and OSPF protocols.
Tested BVOIP to the customers’ PBX PRI or CAS T1 cards via the T1 controller voice WIC or LAN ports.
Ported numbers, performed inbound and outbound test call scenarios to ensure voice quality over the network.
Analyzed, diagnosed, isolated and resolved data and voice outages.

Confidential

Switch Engineer, Whippany, NJ

Responsibilities:

Engineered and implemented translations on the 5ESS/ECP for cell site swings between MSC labs.
Installed and tested protocol handlers in 5ESS for multi-link access to ATM networks.
Performed retrofits and software upgrades.
Added protocol handler vocoders to test 3G-CDMA features on speech handler trunks using EVRCB.

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Secure Delivery Noc Engineer Resume

Columbia, MD

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