We provide IT Staff Augmentation Services!

Secure Delivery Noc Engineer Resume

Columbia, MD

SUMMARY:

Subject matter expertise (SME) in wireless Telecommunications/Network Engineering in digital/analog, BVoIP, Internet, facilities and satellite operations.

TECHNICAL SKILLS:

  • FX
  • GSM Confidential DX200 MSCi/BSC
  • Nortel DMS 100
  • Tellabs Titan 5500S/532
  • BERD
  • Cisco Access Control Server
  • Remedy/Expedio/Granite
  • Cisco Wireless LAN Controller
  • Riverbed
  • TCP/IP/Unix
  • Chameleon
  • NetBrain Workstation

PROFESSIONAL EXPERIENCE:

Confidential

Secure Delivery NOC Engineer, Columbia, MD

Responsibilities:

  • Worked with the program and tech team to perform VOIP firmware upgrades, moves adds changes and deletes.
  • Troubleshoot and resolve service disruptions using Confidential Aura System Manager.
  • Ran user registration reports, historical call traces using Riverbed Steelhead Central Packet Analyzer, Wireshark and Confidential session manager.
  • Used Centrify and Entrust with multi - factor authentication to access data center equipment.
  • Utilized Remedy, Siebel and Service Now ticketing systems. SolarWinds used for NextGen solution.

Confidential

NOC Tier 3 Engineer, Princeton, NJ

Responsibilities:

  • Monitored the MPLS WAN/LAN and wireless networks that service P&G’s plants, distribution centers, data centers and general offices using E-Health, Smarts and SDC.
  • Resolved customer network issues remotely by guiding Hewlett Packard site support engineers.
  • Maintained over 20,000 wireless access points for remote device terminals to load real time shipping orders.
  • Used Cisco wireless LAN controllers to access lightweight access points.
  • Troubleshot WAN issues with international external business partners and local Internet service providers.
  • Diagnosed voice and telepresence issues with HP voice team making sure quality of service markings are correct.
  • Worked with other Confidential internal teams, HP and Cisco TAC to diagnose, resolve issues and RMA parts.
  • Used Chameleon tool to access PE backbone equipment.
  • Utilized NetBrain workstation to monitor, discover, document and troubleshoot devices in real time.
  • Worked on Cisco switches 6500, 4500, 3850, 3750, 2950. Routers 2800, 3800, 3900, 7200, ASR1000 configurations and troubleshooting.

Confidential

Provisional Technical Engineer/Subject Matter Expert, Piscataway, NJ

Responsibilities:

  • Provisioned orders using internal Confidential & Confidential tools for T1, T3 and Ethernet circuits for Private and Public Networks.
  • Tested backbone access routers to the customers’ dmarc and equipment in conjunction with the LEC and IT vendors.
  • Tested MIS to the LAN port using static, private or DHCP assigned IP address.
  • Configured Cisco 2811/3845/Edgemarc 200AW routers using BGP/MPLS/MLPPP/EIGRP and OSPF protocols.
  • Tested BVOIP to the customers’ PBX PRI or CAS T1 cards via the T1 controller voice WIC or LAN ports.
  • Ported numbers, performed inbound and outbound test call scenarios to ensure voice quality over the network.
  • Analyzed, diagnosed, isolated and resolved data and voice outages.

Confidential

Switch Engineer, Whippany, NJ

Responsibilities:

  • Engineered and implemented translations on the 5ESS/ECP for cell site swings between MSC labs.
  • Installed and tested protocol handlers in 5ESS for multi-link access to ATM networks.
  • Performed retrofits and software upgrades.
  • Added protocol handler vocoders to test 3G-CDMA features on speech handler trunks using EVRCB.

Hire Now