SUMMARY:

• 71/2 years of experience in design, implementation and configuration of Office 365, MS Exchange Server, Skype for Business, System Center, VMware ESX/ESXi, Hyper - V, Windows Server, Active Directory and Networking.
• Working experience with various servers and have vast knowledge in Windows, MAC, Linux and UNIX Operating Systems.
• Experience in different Microsoft products including Exchange 2013, 2010, 2007, 2003 and Office 365, Lync, Skype for business and MS office suites.
• Designed, configured, implemented and maintained an enterprise messaging environment including office 365, Exchange 2013/2010/2007.
• Experience in administrating the Microsoft Lync 2010 in a production environment.
• Responsible for all components of Office 365 including one drive, Skype for business, yammer and SharePoint.
• Supporting the end user production environment with implementing and maintaining Active directory environment.
• Designing and implementing AD cross-forest migration or new forest implementation across windows server platforms.
• Experienced in configuring and deploying the Mailbox servers.
• Expertise in providing solutions for High Availability in Exchange.
• Planning, configuring and managing Messaging security, Administrative security and auditing.
• Experience in Monitoring, troubleshooting the server using tools such as SCOM, event viewer, MMC, Exchange Management shell, power shell.
• Defining security boundaries with GPO structure implementation.
• Planning, provisioning and deploying Office 365.
• Experience Office 365 migrations and hybrid solutions.
• Expertise in migration of Microsoft messaging technologies of newer versions.
• Migration from ON-premises to Office 365.
• Knowledge in Synchronizing Directory from On-premises to Office 365 using different Identities as per business needs.
• Experience in Security and Compliance by Managing Data loss prevention and Data governance.
• Proficient in message tracking and troubleshooting to resolve mail delivery issues.
• Support assistance in public folder creation, replication, rights assignments, free busy related issues, offline address book, and Calendaring services.
• Team player in implementing and deploying MS infrastructure and MS Office 365.
• Experience in Administering Exchange Online using ECP or EAC (Exchange Admin center).
• Worked with business units to in corporate Office 365 and cloud-based solutions into business operations.
• Have provided support for server 2008/R2 2012/R2 on the components, exchange 2007/2010/2013 , AD, Networking issues with DNS, DHCP, IIS etc.
• Knowledge of Confidential LAN technologies, Switches, Cables, Bridges.
• Experience of Confidential LAN switches, including 6500 HP 5500 and 5120 switch installation requirements and guidelines.
• Configuring and administration on complex Lync/Skype for Business and Lync Enterprise Voice solutions, Audio/Video/Web Conferencing, Configure mobile access for Skype for Business, SIP Trunk Configuration, Call Admission Control and Quality of Service (QoS).
• Implementing and Managing Client Access Servers.
• Good communication skills, inter personal skills and proven ability to perform both as an individual and as a team player with SME.

TECHNICAL SKILLS:

Office 365/ADFS/Dir. Synchronization/AD: Connect/Microsoft Azure.

Server: Windows server 2003, 2008/R2, 2012/R2.

Messaging System: Lync 2010/2013, Exchange 2003, 2007, 2010, 2013 and Ofice365.

Configuration/protocol: DNS, DHCP, RAS, VPN, TCP/IP, SMTP, IMAP, POP3.

Migration Exchange:, 2013 to Office 365.

Scripting Languages: PowerShell

PROFESSIONAL EXPERIENCE:

Confidential, Pittsburgh, PA

Senior Exchange/Office 365 Engineer

Responsibilities:

• Planned a Retention solution for Exchange server 2007/2013 and Backup for Enterprise Network and Active directory.
• Performed a multiple administrative task in ECP and administering the Users, SFB, Password, Exchange and Security Management.
• Migration from as well 2013 to Office 365.
• Troubleshooting Experience with Outlook, Exchange server, ActiveSync and OWA.
• Migrating from Physical Server to Virtual Server.
• Creating and deploying of operating system template images using VMware infrastructure clients.
• Working and Deployed with Migrating Microsoft Exchange 2013 to Office 365 Environment.
• Migrated (P2V, V2V) servers by using VMware converter and updating VMware tools on guest.
• Extensive experience in configuring and managing. Troubleshooting physical, Virtual infrastructure in cloud and ON premises on Windows Server, Active directory, Networking Storage, VMware, Hyper-V.
• Troubleshooting Skype for Business issues.
• Manage and Administer Microsoft Exchange/Skype for Business server and Active Directory Infrastructure.
• Management of the Microsoft Clusters.
• Vast experience in troubleshooting and resolving both client and server side issues.
• Upgrade form ADFS 2.0 to ADFS 3.0.
• Met with requirements for the External connectivity Exchange i.e. OWA, ActiveSync and Outlook Anywhere.
• Performed trouble-shooting issues of Office 365 including mail routing issues.
• Prepared on premises AD infrastructure for migration effort by using IDFIX tool for directory clean up.
• Responsible for documentation of the Microsoft O365/Exchange and Messaging-computing environment.
• Providing High Availability Solutions (DAG) for User Mailbox Databases.
• Experience with windows clustering services and deploying CCR, SCR, LCR
• Create user accounts, assign group rights, create distribution lists, maintain windows folder security, create group policy.
• Administered the Domain Name Server (DNS). The DNS is tied to the directory, and the operation of the directory service is based on a properly functioning dynamic DNS infrastructure.
• Knowledge in Office Enterprise 365 E1, E3, E4 and E5.
• Responsible in maintaining the settings of connectivity with Outlook and User Mailboxes.
• Creating and deploying of Operating System template images using VMware infrastructure client.
• Cloning, deploying VMs to template, Templates to VMs, VMotion, Storage VMotion etc. Configured the NTPserver in ESX server for the time synchronization between ESX and VMs.
• Implemented single-sign ON Authentication method with Office 365 and configured DirSync and ADFS for Active Directory Synchronization.
• Implementation of Tenant Office 365 with Azure AD connects and ADFS for single Sign ON.

Environment: Office 365, IMAP, Windows server 2008/2012 servers, Microsoft Exchange Server 2007/2010/2013 , Active Directory, DNS, Outlook Anywhere and Skype for Business, DirSync, ADFS, Remote Connectivity Analyzer, PowerShell scripts.

Confidential, Dallas, TX

Exchange Administrator

Responsibilities:

• Monitors critical applications during US business hours as defined within the prevailing Service Level Agreement by performing health monitoring and maintenance activities to ensure service availability, integrity, and quality are upheld.
• Integration with Azure backup.
• Pre-migration test for user from Exchange 2013 to Office 365.
• Design and implement Azure AD, Azure AD Connector, AD FS, OCS to Lync 2010 and Exchange Migrations, Migration of Exchange servers, Migration to Office 365.
• Involving in configuring and managing virtual and physical infrastructure in cloud and ON premises on windows server, Active directory, Microsoft Azure.
• Ability to implement and deploy Azure offerings including both the IaaS and PaaS offering.
• Responsible in successful migration of the Microsoft Exchange 2010 environment to an Exchange 2013 scenario, provided support and administration and complete documentation.
• Installed and the managed the active directory, Created the GPO’s based on the requirements and placed them as OU.
• PowerShell Scripts to automate migration steps.
• Support in responsible for the Active Directory (AD), GPO, Domain Users, Users and groups and given appropriate permissions, shares and privilege to access to LAN and Domain Environment.
• Setting up Outlook Anywhere for the environment and perform databases maintenance using eseutil tools.
• Operation management for Lync/skype for Business, Using windows server: 2012, cloud server.
• Establishing user accounts and group policies with troubleshooting existing GPOs.
• Create DAG configuration for High Availability of mailbox databases in a cross-site configuration.
• Tested Load Balanced configuration for High Availability of mailbox databases in a cross-site configurations.
• Verified user functionality and access to services via Outlook, OWA, and Outlook Anywhere and assisted in resolving issues.
• Maintained organization of new and removed Active Directory users created by Exchange.
• Participate in the verification of DNS and Exchange 2010 systems and made changes to infrastructure to better suite migration effort.

Environment: Office 365, Exchange 2010/2013, Skype for business, Lync 2010/2013, DAG, Outlook Anywhere, AD, GPOs, Azure AD Connect, ActiveSync, Database management, Security Groups, Distribution Groups and Administrator Exchange environment.

Confidential, Milpitas, CA

Office 365/Exchange Administrator

Responsibilities:

• Experience in supporting end-users on O365 capabilities and collaboration tools (Outlook, OneDrive, OWA).
• Setup and maintained Microsoft Office 365 (SharePoint Online, Exchange Online).
• Create user accounts, assign group rights, create distribution lists, maintain windows folder security, create group policies etc.
• Setup and maintained Microsoft Office 365 (SharePoint Online, Exchange Online).
• Administration, Maintenance and Management of Mailboxes and Troubleshooting Exchange Components (Exchange Database, Outlook Web Access, Offline Address List, Mail Flow, Public Folders, Free/Busy Information.
• Utilized ActiveSync for configuration of mobile messaging services.
• Provided Tier 3 and 4 E-Mail technical support, analysis, development, implementation, administration, and maintenance to local and global systems at the Enterprise level.
• Furnished large-scale Active Directory, Exchange 2007/2010, Lync 2010 configuration, migration involving Blackberry Enterprise Server accounts with general administration and oversight.
• Worked on and managed Operating System upgrades within the environment from Windows Server 2008 to Windows Server 2012.
• Provided Active Directory Management and Support.
• Built procedures to deploy applications and configure Citrix connections.
• Managed and monitored all email platforms and interconnections.
• Installed, configured, updated, and patched exchange and lync servers within the environment.
• Assisted in Configuring server roles, recipients, groups and mailboxes.
• Establish high availability using techniques such as continuous replication, recovery storage groups, network load balancing, single copy clustering, and similar techniques.
• Monitored, managed and troubleshoot using tools such as Perfmon protocol logs, event viewer, MMC, exchange management shell, PowerShell, message tracking tool.
• Provided support and administration of the Active Directory (AD) in a Windows 2008/2012 Server distributed environment.
• Good understanding about backup applications like Tivoli and Net backup and the various methods about backing and restoring Exchange Database and configurations.
• Manage clustered servers, user accounts, storage groups, and set up policies.

Environment: Windows Server 2008 R2 /2012 R2, Microsoft exchange server 2007/2010, Hybrid, DNS, OU, Office 365, Powershell script, Azure Active Directory, Active Directory, ADFS, Skype for Business, ActiveSync, Security and distribution groups.

Confidential

Office 365Administrator

Responsibilities:

• Hands on experience with Office Pro Plus 365 portal, created/deleted users, white listed email addresses, delegated permissions, configured email client with office 365 email address, configured mobile phones with email clients, shared calendars and troubleshoot issues related to sharing.
• Experience with Office 365 troubleshooting issues.
• Experience with Exchange online and Skype for Business Online.
• Migration experience from On Premise Office 2010 to Office-365.
• Good knowledge of Administrator Exchange environment.
• Performance monitoring on the overall utilization of the cluster.
• Experience in implementation of Office-365 Enterprise E1.
• Experience in the administration of Windows 2008/2008R2 server.
• Hands on experience Power Shell scripting to migrate existing data for new 3rd party tool.
• Knowledge in designing and implementing of Active Directory and Network Fundamentals Protocols such as TCP/IP, DNS and Group Policy.
• Create user accounts, assign group rights, create distribution lists, maintain windows folder security, create group policies etc.
• Maintaining virus protection, OS & service packs, general operations, and providing back-up and disaster recovery.
• Manage and troubleshoot Lightweight Directory Access Protocol authentication for applications.
• Administered user and group accounts. This includes user password resets, user creation and deactivation, user and group recovery from accidental deletion, user group creation, and membership management.
• Implemented various Backup & Restore mechanisms, Patch Managements and updates.

Environment: Windows 2008R2 server, office 365, LDAP, Patching, monitor clusters with update and restore mechanism.

Confidential

Windows System Administrator

Responsibilities:

• Administration of Windows 2008R2 Active Directory, which consists of Windows 2003/2008 Servers.
• Configured and maintained DNS, DHCP, File & Print Servers.
• Performed system backups and Recovery procedures.
• Designed, managed and maintained group policies.
• Provided server administrations support for operating system upgrade and well as system patch management and maintenance.
• Created and managed security groups, organizational units, user accounts, performed password management and account access reviews for over 750 users using Active Directory.
• Provided local and remote support to LAN and WAN users, performed troubleshooting, diagnostics and evaluations to identify and resolve network issues and provided system administration support to various internal programs.
• Windows Server administration and maintenance including Active Directory and Group Policy.
• Involved in Monitoring and basic troubleshooting of storage devices.
• Troubleshoot windows infrastructure by resolving tickets assigned by the users.
• Monitor all windows backup and perform fine-tuning every x days.
• Implementing user administration like adding, deleting and modifying user accounts.

Environment: Windows Server-2003/ 2008, DHCP, DNS, Active directory, Remote user management, Group policies, Server Administration, Troubleshooting, Backup and Recovery.