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It Manager Resume

Mebane, NC

SUMMARY:

  • Over ten years of extensive hands - on experience in the enterprise networking environment. Two years of experience in the GKN networking environment. Identified several opportunities for improvement and increased security within the network design and implementation. Used industry best practices to resolve operational and performance issues for the GKN facilities. Worked with local business units to cultivate a culture of consulting IT in the design phase of any new device or technology implementation within the shop floor environment. Designed, implemented, and served in an operations role within the Cisco Systems networking environment. Strong troubleshooting, inter-personal, communication, and documentations skills. Contributed to the achievement of company service level agreements by serving as a member of the internal quality assurance team. Served as a liaison between Cisco IT and third-party field implementations team. Excellent communications skills with the ability to interface at all levels. A team player who also can work well independently.

TECHNICAL SKILLS:

  • Network Documentation (Visio)
  • Teamwork / Collaboration
  • CompTIA Network+
  • Troubleshooting
  • Routers
  • Problem Solving
  • Cisco Prime Infrastructure
  • Human Resource Management
  • Conflict resolution
  • Network Engineering
  • LAN/WAN
  • Peer training
  • System/Network Configuration
  • Change Management
  • Communication Skills
  • Analytical Skills
  • Leadership
  • Customer Service
  • Building Effective Relationships

PROFESSIONAL EXPERIENCE:

IT Manager

Confidential - Mebane, NC

  • Leadership and development of local IT/IS site support teams
  • Manage those teams to deliver to IT Operational SLA's in coordination with regional and global IT organization
  • Ensure local budget submissions are made through local finance as directed by regional IT director
  • Follow global standards for local IT administration for local infrastructure (ie: Network equipment, Wireless, etc.)
  • Monitor tickets logged into the service desk system, ensure that tickets are being progressed in a timely manner and in accordance with service delivery KPI's and SLA's
  • Ensure the correct use of the systems, in line with global standards, providing training as necessary
  • Ensure adherence to internal authorization processes, all internal controls and legal requirements for the business

Owner/Operator

Confidential - Durham, NC

  • Responsible for incident and service request management, design review and approval, and project implementation for Confidential US
  • Lead implementation engineer for LAN infrastructure refresh for GKN sites.
  • Serves as local liaison for GKN IT with several GKN business groups.
  • Creator of detailed network diagrams for client’s network.
  • Provide network audits for potential clients.
  • Implementation network improvements for non-profit organizations

Consulting IT Network Engineer

Confidential - Mebane, NC

  • Responsible for incident and service request management, design review and approval, and project implementation for Confidential US facilities.
  • Lead implementation engineer for LAN infrastructure refresh for GKN sites.
  • Serves as local liaison for GKN IT with several GKN business groups.
  • Creator of detailed network diagrams for each of the CVJ sites as a troubleshooting tool for local IT site support engineering teams. our weekly call.

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