UNIX Team Systems Administrator Resume

SUMMARY:

Experienced IT customer - service professional with extensive expertise in hardware and software. Strong track record in delivering world-class support, fanatical about embracing your most-demanding customers. Innovative, reliable, bottom-line oriented & adept in fast-paced environments.

TECHNICAL SKILLS:

OSes: Linux/UNIX; Windows; Macintosh; Virtual Environments; iOS/Android

Remoteaccess; Tickettracking; Bug: tracking; Version-control; Internet | WWW; HTML | XML; HTTP | FTP; TCP/IP | UDP; SSH; x86; x64

EXPERIENCE:

Confidential

UNIX Team Systems Administrator

Environment: RHEL, Solaris, VMware, Puppet, SolarWinds, Nessus, LDAP/dsa, VCS, Oracle, zfs, TS

Responsibilities:

24x7 Support for nation’s largest department’s data-center needs.
Administrator for 1000s of servers (mostly Red Hat 6 & 7) & 100s of Solaris 10.
UNIX Team member responsible for driving twice-daily vulnerability meetings to twice-weekly due to relentless pursuit of remediating findings.

Confidential

Technical Services Engineer

Environment: FreeBSD, ZFS, Clustering, Samba/CIFS, VMware, GoToMeeting, S3/Cloud, Salesforce.com

Responsibilities:

World-wide enterprise customer support for this Global Read-Write Filesystem/Storage Developer.
Highest closed-case rate while supplying superior, world-class customer support.

Confidential, Palo Alto

Technical Services Engineer

Environment: LAMP (CentOS), Clustering, VMware, WebEx, AWS, Cloud

Responsibilities:

World-wide enterprise customer support for this secure file-transfer application company.
Supporting companies with all their associated security components including SSO, LDAP, SSL VPN, SSL Certs with Mobile Platfoms, as well.

Confidential, Sunnyvale

Product Support and Team Engineer

Environment: MicroStrategy, Google Docs, FreeBSD, Tableau, Private Cloud, Hadoop

Responsibilities:

Ensured the accuracy of Video Data for the largest global advertisers on this billion-dollar Internet powerhouse.
Created reports and train users to gain insight into online trends of the world’s Web users.

Confidential, Sunnyvale, Santa Clara

SaaS Support Engineer

Environment: Salesforce.com, Boomi, Cloud, Fuze, Pardot, Hyper-V, MS SQL Server, Java

Responsibilities:

Early pre-production employee to build-out infrastructure and set foundation for Confidential 's next phase of their Confidential -focused growth plan in the Cloud.
Most prolific Community participant (consists of authoring KBAs with various activity points) and juggled most phone-initiated cases, supporting web-based applications.
Administrated department’s Lab VM Server.

Confidential, San José

Customer Support Engineer

Environment: HTML, JS/CSS, Firebug, LAMP, JIRA, Salesforce.com, Trac, Basecamp

Responsibilities:

Ensured cases adhered to service-level agreements (SLAs) for the Confidential Eos proprietary content-management system (CMS) platform.
Level I/II, troubleshooting issues within Firefox, Internet Explorer, Safari, Chrome & Opera.

Confidential, Santa Clara

Senior Customer Support Engineer

Environment: LAMP (RHEL, Debian), MS SQL Server, IIS/Apache, Bugzilla, SalesLogix, SSH, SVN, .NET, Perl, Java

Responsibilities:

Administrated Linux/Windows Server updates remotely & on-site.
Team lead/trainer of CRM system of SalesLogix, then Salesforce.com and closed largest number of cases for this startup developer of proprietary E-Discovery software (SaaS/appliance/license) for the legal and regulatory industries (startup; web-based LAMP application).
Authored numerous internal Wiki articles and recognized as department’s most productive agent assisting QA in latest releases on Red Hat, Debian and Windows-based systems.

Confidential, Bloomington, MN

Senior Support Analyst

Environment: Oracle, SQL+, KNOVA, .NET

Responsibilities:

Managed largest case-load in company through resolution of both client and server-side issues for Confidential.
Resident expert and trainer for Confidential ’ client-server architecture.
Authored, re-edited and ported most pertinent KBAs for inclusion in Confidential Leaning’s KNOVA system.
Successfully received escalations and closed tickets from day one for this al-software platform development company (startup; web-based content delivery).
QA’d new releases including unit-tests of hot patches.
Pioneered the customer-centric web-based ticket-submission specification.

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