Fios NOC Engineer Resume

SUMMARY:

A dedicated and detail oriented network engineer able to meet an organization’s core performance objectives by addressing network troubles and deployment issues quickly and effectively.
Preventative Maintenance Analysis/Isolation Troubleshooting
Network Events Customer Support Tier III Support
Operational Support Conflict Resolution FIOS
Proactive Management Documentation Management Network Outages

PROFESSIONAL EXPERIENCE:

Confidential

Fios NOC Engineer

Develop and design new engineering products using knowledge of inside and outside plant engineering/construction (SOP); fiber optics distribution technologies, digital service provisioning including Downlink, encryption / decryption, Transport, computer applications Vendor equipment
Isolate and Troubleshoot Video Service Network (VOD, IPG, DAC, CSG interfaces)
Proactive management and diagnosis of video service degradation
Interpret, correlate, and isolate alarm/soft conditions, video and audio quality, and IPG/EPG data integrity
Ensure stability and quality of video service and assist and perform new design and ECR implementations
Check Health of Network: TMX (multiplexer); SE (analog to digital converter); PESA (switch for fail over); Oscelot (Switch)
Design and develop construction work prints to provide Local Network /National Transport with accurate requirements
Check bandwidth dropouts in TMX and restore/maintain Back - up Paths
Document and distribute reports on stability of network and manage standard flow charts
Interface with third party service vendors (i.e., Miranda, Content Providers, Motorola, Seachange, TVN, Microsoft, FYI, CSG, etc.)

Confidential

Central Office Telecommunications Engineer

Worked with teams to identify client requirements, design the Voice CPE solutions and support client's initiatives
Thorough understanding of the Internet, Ethernet and troubleshooting procedures
In-depth knowledge of the telecommunications transport networks and their configurations
Advanced knowledge of circuit provisioning
Interpreted topography, network design maps and CAD designs
Knowledge of data communications, protocols and technologies such as: TDM, ATM, Frame Relay, SS-7, TCP/IP, X.25, SONET and VoIP
Analyzed performance data and making design changes, as needed to improve cost or quality

Confidential

Central Office Transmission Technician

Planned transport network facilities and equipment
Identified areas for process improvement on daily activity
Installed telemetry, power and network management systems
Provided engineering documentation for all new, existing and proposed customer facilities
Assisted implementation engineers with follow through and completion of optimization plans

Confidential

Senior Central Office Transmission Technician/NOC Technician

Installed and troubleshoot optical & copper circuits and LAN connections
Responsible for acceptance testing of SONET based Transport Systems
Interacted with Customer & Network Engineers, Sales department, customers contractors and vendors to review feasibility of customer’s needs on network
Performed installation, commissioning, test/turn up and maintenance of SONET and DWDM transmission equipment
Responsible for maintaining node equipment such as the Nortel S/DMS OC-3 Express MX and CX, OC-48, Fujitsu 2400 ADM, Telect Fiber Distribution Panel (FDP), Ericsson Power Plant, Ericsson Rectifier and Nortel Helios Rectifier
Monitored network using Nortel OC-48 OPC GUI Express PC GUI and FLEXR 7.62

Confidential

Master Control Operator

Confidential

Master Control Operator

Confidential

Technical Assistant