SUMMARY:

• Accomplished Systems Engineer /System Administrator with over 10 years’ of enterprise IT projects life cycle experience on designing, deploying, administrating, maintaining and supporting enterprise Microsoft platforms and customized business applications. Manage project requirements, developing project plans, diplomatic business approach on global customer relationship, allocating work, conducting status meetings and customer reviews, Technical Support, System Administration and Network Management.Troubleshooting of network problems - Making physical changes to routers, switches
• Proven ability to create and deliver solutions tied to business growth, organizational development and systems, projects and teams in a range of IT environments.
• Experienced on Service Delivery, Network and Systems support, Risk and Quantitative Analysis, Change/Content/Vendor /Incident/Inventory/Facility/Helpdesk/Management systems, Migration Projects and E-mail fundamentals (SMTP/POP/IMAP)
• Proven ability to manage large capacity - Active Directory ( 300+) domain controllers, exchange servers (100+) and mailbox users (52K+)
• Willingness to travel 75-100%

TECHNICAL SKILLS:

Messaging Services: Microsoft Exchange 2007/ 2003/2000/5.5 /2010 Server, Microsoft Online Services SendMail serversSCCM

Excellence in Windows 2003/2000/NT: Active Directory server administration, VMware Esx 3.0, ILM, 3.5 server. Windows Infrastructure Architecture and Exchange 2003/2000/5.5 , Lotus Notes.

Protocols: TCP/IP, DNS, DHCP, WINS, SNMP, SMTP, POP3, IMAP, LDAP, NNTP, SRP, Citrix ICA, IMA

Remote Management: VMware, LogMeIn, RDP, VNC, Terminal Services, PC Anywhere, Telnet, Teamviewer, FTP.MeetingPlace.

Monitoring: HP OpenView, SendMail console, SolarWinds, WhatsUp Gold.

Backup Strategies: ArcServe 6.6, Windows NT Backup, Backup Assist, Veritas Net Backup.

Internet Application: Microsoft Proxy Server 2.0, IAS, IIS 6.0

Utilities: UpdateEXpert, McAfee, Norton Antivirus Administration, SuperAnit Spyware and Malwarebytes and Roll out, Knowledge Base, Hot fixes on Windows AD/Windows Application servers, MS Visio 2003, 2007, MS Excel Pivtol, MS Project 2003, 2007.

Tools: ADMT, Microsoft Best Practices Analyzer tool for AD and Exchange servers, Nslookup, RepAdmin, ExRAP, AdRAP, Network Trouble Shooting Tools, Performance monitor, Microsoft Baseline Security Analyzer, SalesForce, NetCool Various Ticketing Systems Commit and Remedy and Konaco, Quality Center and Quality Pro, Enterprise Tester

Other Software: Tally, AutoCAD 14, 2000, 2007, Revit 2008, Adobe Photoshop 5.5, 6, 7, PageMaker 6.5.

PROFESSIONAL EXPERIENCE:

Confidential

Lead Consultant

• Manage the onshore and offshore production and securities team
• Configure files sent from various clients to be transferred to banks for processing
• Respond to all server and patch failures
• Run SQL Queries for new users and reports
• Execute Powershell scripts for AD group
• Monitor various Mailboxes for server issues and repairs
• Create users Account in exchange and Pillar
• Give monthly, weekly, annual reports
• Generate Access to various shared and or servers
• Write Scripts for AD password extensions

Confidential

System Engineer

• Monitor and Manage Corporate Network
• Ability to troubleshoot and manages SANS and NAS servers, Email Servers, Active Directory, DNS, DHCP, Backup Servers, Hyper-V servers, File and Telecommunications Servers
• Create New users in Hybrid 365
• Provide network Support to various user Departments
• Maintain network routers and switches
• Deploy Migrate Users to windows 2007 and office 2013
• Utilized Power Shell and command line scripts for automation of server configuration and user accounts.
• Used command line scripts to facilitate in the creation of user accounts, permissions, and network folders
• Work with various vendors for company needs
• Keep track of Laptops and Reorg supply of various machines and documentation
• On call for various stream interruptions during broadcast.
• Use Vmware to access company server monitor upgrade and maintain windows server
• Implementing group policy, task automation

Confidential

Technical Analyst II

• Manage and provide system administrator support to various clients.
• Rebuild and Re-image Laptops with client software
• Create/Add new employees in Global Address list in companies AD
• Migrate users to Exchange 365
• Create Distribution List in the GAL
• Troubleshoot Laptop Hardware and Software issues
• Manage Active Directory
• Scrub and reimage laptops
• Deployment of Laptops and office 2013
• Create Knowledge base Articles
• Give permissions in Licenses to users in exchange 365

Confidential

Technical Consultant

• Manage and provide system administrator support to various clients.
• Rebuild and Re-image Laptops with client software
• Create/Add new employees in Global Address list in companies AD
• Manage and provide detailed security permissions and detailed reports to senior clients
• Set-up fonality network with SonicWall VPN
• Set-up various antispyware software and programs
• Set-up network and desktop stations
• Set-up laptop with software (sage, adobe, sonicwall vpn,)
• Exchange migration and server 2007 with Active Directory
• Experience with Windows Server 2008 AD LDS
• Monitor and maintain status reports on all client servers using SCCM
• Set-up wireless devices i.e.; blackberry. IPhones and droids
• Work as Netcool Admin to various clients for company
• Backup Assist, Veritas Net Backup.

Confidential

Quality Assurance Engineer

• Manage and conduct testing of various VOD (video on demand) applications i.e.; Trio, Rovi, Moto, Cisco.
• Collaborate with automation team to ensure applications are running properly
• Manage and conduct daily reports and weekly reports using Jira.Apple HTTP Live Streaming (HLS)
• Experience in IPTV testing with iOS and Android devices, systems integration, digital video and video testing concepts, video compression (MPEG, AVC/H.264
• Use Quality Center and Enterprise Tester to test various packages on the network linux and sql .
• Digital Rights Management (DRM) technologies
• Write test scripts for engineering department to implement into the application testing.
• Provide feedback on failed application test and results from the testing process and weekly reports on testing status and progress for scheduled time of completion.

Confidential

System Engineer

• Monitor network with WHATSUP GOLD monitoring system
• Use Vmware for server access
• Setup SCCM within company network
• Create/Add computers to the network domain and setup for remote access.
• Create/Add user’s IPhones and blackberry to the networks.
• Manage and use backup exec to perform daily backup of client sites
• Collaborate closely with site medical staff on various software support and Microsoft CLOUD
• Migrate to company to Microsoft online services.
• Setup routers to utilize VPN access.

Confidential

VOD (Video on Demand) System Engineer 2

• Provide direction to various markets on seachange systems for removing errors in the network
• In charge of the Midwest region to provide reports on errors that are driving high call volume from customers.
• Collaborate closely on creating and deploying tru2way training material for the customer service engineers
• Complete 60 day reports on eliminating various service affecting errors in the markets.
• Open up pumps to see which ports are streaming low and that are turned down.
• Manage and remove bad content from the pump using stream commander so providers and re-pitch bad content.
• Collaborate closely with the national video operations desk (NVOD) and (CCDN) as well as (VODIp) teams to correct network service affecting issues.
• Manage and utilize subscriber management systems to check on issues that customers had when ordering various programs from their settop boxes i.e.; paid checker and webmaster linux cmd line.
• Use Livecut to edit various programs that provide distorted images.
• Uses Microsoft programs (i.e. MS Project) to provide detailed report error driving issues in various markets for the Midwest region

Confidential

Server Refresh Engineer

• Validate Servers on various platforms i.e.; physical to physical, physical to virtual, or virtual to virtual.
• Complete various training tasks for new hires on pre-qualifications
• Provide work with terminal services
• Create knowledge base materials on the SharePoint systems
• Coordinate with various venders for migration details on servers and task
• Installation of hotfixes and security updates to live servers.
• Manage and use VMware to create clones before actual live migration.
• Facilitate live net meetings for the training and how to perform virtual to virtual migrations.
• Experience in a web hosting environment and Meeting Place
• Complete various training tasks for new hires on pre-qualifications
• Installation of hotfixes and security updates to live servers.
• Use vmware to create clones before actual live migration.
• Facilitate live net meetings for the training and how to perform virtual to virtual migrations.
• Knowledge of web hosting infrastructure - data center management, operations and support

Confidential

Global VOD Content Engineer

• Manage and provide work in various platforms to repair content flow through various cable providers systems; i.e. UNIX, and Linux, and oracle.
• Knowledge in Remedy ticketing system
• Build Various knowledge base articles
• Global QA Experience with various Cable Systems
• Rebuild Iptables and firewall configurations
• Systems integration, digital video and video testing concepts, video compression (MPEG, AVC/H.264
• Manage and provide work in Linux with various commands for content ingestion with the pitcher, catcher, and ams systems for various cable providers.
• Collaborate closely with HP and IBM to mount and stripe new hardware.
• Recreate cleanevent systems in oracle platform
• Understanding of TSTV systems Adaptive Bit Rate (ABR) and Dynamic Streaming Video
• Manage and use the IBM Net Cool Monitoring tool to alert when clients are having a system issues such as No sessions detected.
• Coordinate with the vendors of the Confidential network i.e. Comcast, Cox, Verizon, etc. Headends for delivery MPEG to the systems and installation of the new boxes coming online and configuration.
• Know how the IP networking schemes work and how to use SSH into a machine or Remote desktop for remote support and troubleshooting over a distributed environment.
• Review logs in the different systems to determine where the issue the customer could be
• Knowledge of networking standards in the IPTV environment for the delivery of the MPEG (DNS,

Confidential

Exchange Architect

• Manage and use Quest Migration tool to migrate State gov Agencies for GA. Exchange 2003;2007;2010
• Successfully deploy manage updates, troubleshooting, and configuration for all server applications, while maintaining 40+ physical servers and 20 Virtual servers. implemented, certified, and documented results for all vendor projects, which required close communication with wiring and cable sub-contractors, and coordination with the.
• Resolves all issues with Microsoft Exchange 2010 .
• Ability to troubleshoot and manages SANS and NAS servers, Email Servers, Active Directory, DNS, DHCP, Backup Servers, Hyper-V servers, File and Telecommunications Servers
• Build Clusters and nodes
• Window Server and assets verification
• SCCM Migrations
• Install various software and patches to the servers i.e.; Fusion and security updates and patches
• Create Quick User ref guide for use of exchange 2007 and 2010 users
• Collaborate with various teams to ensure proper activity and functionality of server state.
• Create Various Groups for email migrations
• Configure RSA cards on servers with proper IP address
• Install various patches on production ready servers
• Experienced in working with Meeting Place
• Experience with Citrix XenApp and Microsoft Terminal Server
• Experience in procuring, implementing and maintaining SSL
• Software Packaging, Delivery, Patch Management, and Inventory management
• Support experience in Wintel environment
• Knowledge in at least one of the following areas: mobility, telephony, networking

Confidential

Project Manager

• Deploy Virtualization and project-management skills to bring projects in under budget, on time, and with superior quality
• Selected to spearhead cross-functional, multi-level team focused on improving company-wide internal communication, resulting in executive leadership implementing team’s recommendations
• Confirmed Active Directory and Exchange issues resolved through performance of health check against remediated environments.
• Developed migration plan for Netscape mail to Exchange 2007 migrations. Implementation of ESX server for infrastructure resilience, leveraging VMotion and VMWare DRS.
• Developed Exchange integration with Sharepoint Portal implementation strategy to function as alternate document repository for message attachments.
• Developed detailed assessment and design documentation, and project plan for client to perform migration.
• Upgrade clients from sms 2003 - sccm 2007
• Ramped up QA testing for VOIP staff to support implementation while keeping QA activity within budget.
• Performed cost-benefit analysis of Virtualization software estimation process, enhancing it customer focus; sold the idea to management and delivered value to customer. Netcool Administrator to various client sights.
• Selected and trained estimation coordinators at multiple locations on standard process

Confidential

Project Support Manager

• Responsible for management of team of twenty (20) Network Engineers responsible for corporate WAN and Server infrastructure.
• Administrator within the Citigroup umbrella. Maintain company's Microsoft Exchange 2003 Network Server and migrate to 2007. Administration, maintenance and schema management.
• Connect with mainframes to reset password and issue default passwords.
• Deployed Microsoft ILM implementation process for the clients HR personnel
• Rebuild computers for various brokers and administration assistants.
• Use Konaco ticketing management system to maintain ticketing order.
• Aid field technicians on installation and repair of company computers.
• Troubleshoot HP hardware i.e.; computers, printers, palm, and fax machines.
• Use various software such as: Altiris, Nexgen and System Development as well as Microsoft Office.
• Documentation of the design details with Visio diagrams where necessary
• Monitor servers and applications for errors and performance problems while using SCOM
• Support applications in development/QA and staging environments
• Trouble shoot application networking issues
• Use SQL Server Management Studio to go through back door of Database and my sql for reports
• Capacity planning and hardware sizing
• Backup Assist, Veritas Net Backup
• Planning and implementing disaster recovery and high availability for critical systems
• General troubleshooting of operating system, hardware, and application problems
• Assist in the development and implementation of server standards for all new servers
• Assist in the documentation of current and future systems
• Manage blackberry upgrades and company installation of all Blackberry management programs
• Deployed Exchange servers, File Servers, DNS, DHCP, WINS and IIS, ISA servers in windows 2000, 2003 environment. Provided Backup and restore solutions to the customers.
• Monitor servers and applications for errors and performance problems while using SCOM

Confidential

Military Intelligence/ Active Duty (Special Forces)/ Active Reserve

• Managed the planning and implementing disaster recovery and high availability for critical systems
• General troubleshooting of operating system, hardware, and application problems
• Assist in the development and implementation of server standards for all new servers
• Assist in the documentation of current and future systems
• Provide Linux support as required
• Manage Lab(s) server inventory