SUMMARY:

• I have over 15 years of Network Information systems experience.
• Which includes 8 years as a Network Operations Center Analyst; monitoring and support experience utilizing CA Spectrum, Orion and HP Openview network monitoring tools.
• I also have acquired four (4) years of NOC support experience in the Confidential as a Satellite/Radio/Data (secure/unsecure) operator, where maintaining and monitoring various communication infrastructure were part of my daily operations.
• I have a thorough understanding of Cisco switch/router technologies, and extensive experience monitoring T1/T3/OC/VPN circuits.
• I have completed in MCSA, CCNA, A+, CCWP and Security+.
• I have excellent communications skills and am immediately available.

SOFTWARE/HARDWARE:

Software Knowledge: Windows 95/98/NT 4.0/2000/XP/Vista, Knowledgeable of UNIX, MS Office Suite 2003/2007, HP OpenView, MS Telnet, MS SharePoint, Adobe Acrobat 7.0, Remedy, Linux SUSE, QuickBooks, Remote Desktop Connection, VMWare, MS SMS (System Management Server), TCP/IP, DNS, DHCP, SMPT, POP3, FTP, HTTP/HTTPS, Active Directory, Symantec anti - virus and anti-spam, public folders, shared folders, VPN.

Hardware Knowledge: IBM compatible desktop/laptop computers, MAC OS12, mail server (Exchange) 2003, Primary Domain Controller (PDC), Network Attached Storage (NAS), Cisco 2600 router, Cisco Catalyst 1900, 2950, 3550 switch, Nortell Phone System, tape backups. Printers, scanners, modems, hard drive upgrades, memory upgrades, fiber and Ethernet transceivers, hubs, SMC routers, Cisco wireless routers, switches, fiber to twisted pair media converters, fiber tests, network interface cards, Blackberry’s, ATM and Video Teleconferencing (VTC), patch panels.

PROFESSIONAL EXPERIENCE:

Confidential, McLean, VA

Contractor/Network Operations Analyst

Responsibilities:

• Responsible for monitoring network devices data server, Exchange, Email, using network tools such as CISCO ISE, PRIME, Orion Solar Winds, Putty, Cacti, Splunk,and NetMRI.
• Responsible for conducting tier 2 network investigations on systems, to ensure utilization of system resources comply with Confidential standards.
• Responsible for the reporting/ analyzing system performance measure to ensure they comply with Confidential standards.
• Responsible for the implementation and configuring of network devices, for day to day operations on Confidential networks (Cisco routers 2800, 2811, 3560, 4500).
• Perform routine system logs, and maintain data records.
• Construct daily reports on all critical network devices and help implement plans to recover network resources.
• Monitor 3600 system users on a Windows production environment with 611 network critical devices (routers, switches, servers.
• Conduct conference call with management, technicians, and vendors when system failures occur.

Confidential, Dallas, TX

Contractor/Network Operations Analyst

Responsibilities:

• Responsible for monitoring data servers Exchange, Email, Blackberry, with network tools such as SCOM, Orion Solar Winds, Zenoss, Putty, Cacti, and NetMRI.
• Responsible for conducting tier 2 network investigations on systems, to ensure utilization of system resources comply with Confidential standards.
• Responsible for the reporting/ analyzing system performance measure to ensure they comply with Confidential standards.
• Responsible for the implementation and configuring of network devices, for day to day operations on Confidential networks (Cisco routers 2800, 2811, 3560, 4500).
• Perform routine system logs, and maintain data records.
• Construct daily reports on all critical network devices and help implement plans to recover network resources.
• Monitor 3600 system users on a Windows production environment with 611 network critical devices (routers, switches, servers.
• Conduct conference call with management, technicians, and vendors when system failures occur.

Confidential, McLean, VA

Contractor/Senior Network Operations Analyst

Responsibilities:

• Responsible for monitoring data servers Exchange, Email, Blackberry, with network tools such as HP Open View, Orion Solar Winds, CA Spectrum, Putty, NetCool and Big Brother.
• Responsible for conducting tier 2 network investigations on systems, to ensure utilization of system resources comply with SEC standards.
• Responsible for monitoring the status of server application feeds and reporting failure of these applications in compliance with SEC (Security Exchange Commission) standards.
• Responsible for the reporting/analyzing system performance metrics to ensure they are in compliance with SEC (Security Exchange Commission) standards.
• Perform routine system logs, and maintain data records.
• Construct daily reports on all critical network devices and help implement plans to recover network resources.
• Conduct conference call with management, technicians, and vendors when system failures occur.
• Perform tier 1 help desk support after hours to include (password recovery, resets, LAN account resets, RAS token resets, and desktop configuration).
• Data Center Management (responsible for routine inspection of data center devices).

Confidential, Windsor Mill, MD

Contractor/Network Operations Analyst

Responsibilities:

• Responsible for monitoring data servers Exchange, Email, Blackberry, with network tools such as SCOM, Orion Solar Winds, Zenoss, Putty, BMS
• Responsible for conducting tier 2 network investigations on systems, to ensure utilization of system resources comply with Confidential standards.
• Responsible for the reporting/ analyzing system performance measure to ensure they comply with Confidential standards.
• Responsible for the implementation and configuring of network devices, for day to day operations on Confidential networks (Cisco routers 2800, 2811, 3860).
• Perform routine system logs, and maintain data records.
• Construct daily reports on all critical network devices and help implement plans to recover network resources.
• Monitor 3600 system users on a Windows production environment with 62 network critical devices (routers, switches, servers.
• Conduct conference call with management, technicians, and vendors when system failures occur.

Confidential, Manassas, VA

Cable/network device installer

Responsibilities:

• Responsible for the installation of CAT 5, 6, 7 cable, fiber and terminating devices to include sensors, LAN routers, switches, optical scanners, and client desktops.
• Responsible for the installation of 300 data lines run in support of Confidential NW core infrastructure.
• Installed and configured 20 Cisco 2600 switches for convergence with (JH) IP/Voice infrastructure.
• Installed and configured 24 desktop workstations with ( Confidential ) a SQL database software.
• This software, allows users to respond to an automated patient alert.
• Terminated 300 electronic sensors for (station present) an IP entry detect system.

Confidential

Technician Lead, Elkridge, MD

Responsibilities:

• Conduct pre installation visit to client premise.
• Install VoIP modems and configure for external devices. (devices include PBX servers, Nortel phones 6800 series) The Confidential EMTA (embedded Multimedia Terminal Adapter) modem connections are made through serial link to a Cisco 3600 router and assigned pre - established IP addresses to the router.
• Install and configure Confidential business grade SMC router. (SMC routers deploy the use of TCP/IP protocol along with other routing protocols to work with various switches and routers.) Example. SMC routers can be used as a Firewall and remote access device via enabling and disabling ports.
• Install business grade punch down blocks for 66 pair phone lines.
• Configure print, file, FTP servers, within SMC router or CPE (Cisco routers) with IP address via client request.
• Serve as direct liaison to customer for any trouble call or inquiry.
• Troubleshoot phone connections, via remote dial in router or infield visit to customer premise.
• Keep track of client trouble ticket request via ( Confidential a propriety ticketing system for Confidential most resembles Remedy ticketing system).
• Installed and configured various Cisco routers and switches (2600 router, 1900, 2950, 3550 switches).
• Monitored and dispatched 30 cable technicians with the use of Confidential .
• Responsible for performing as first - line contact for home customers to assess and repair all computer and/or peripheral, phone, cable issues. s and duties included the following:
• Resolved customer issues utilizing digital cable meter (DSAM 3500) for cable and phone. (Packet loss, jitter, S/N, signal strength, ping, traceroute)
• Resolved customer promise (home) problems associated with internet or computer/peripherals. (virus removal, Anti-virus installation, firewall customization, wireless network setup Reset customer passwords, set folder permissions, added and removed printers, and created/deleted accounts in Windows and UNIX environment.

Confidential, Jacksonville, NC

Communications Operator

Responsibilities:

• Created, maintained and modified user accounts, global addresses and distribution lists on all local area networks (LANs) within a Windows Domain.
• Supervised maintenance on all supported network, standalone, and laptop computers, consisting of hardware and software configurations.
• Supervised the installation, operation and troubleshooting of individual radio sets and associated cryptographic security systems, satellite systems, and various data units. (Laptops, desktops, AN/PR104, AN/GSC - 49, AN/GSQ-80).
• Establishing contact with distant stations via satellite systems. Various communications means include data transmission via VSAT, and DATMA units.
• Processing and logging of messages on a LAN via monitoring uplink and downlink using ( Confidential and Confidential ) secure-not secure data protocols tools such as Openview.
• Initiated a 24-hour rotating watch schedule; while on duty, expedited departmental standard operating procedures (SOP) on loading COMSEC, and secure/monitor data transmissions.
• Maintained/monitored/corrected message traffic via the Automated Message Handling System (AMHS) in support of local area networks consisting of 150 users.
• Utilized True North for management/monitoring of the VSAT Network