TECHNICAL SKILLS:

Systems: Windows XP/Vista/7, 8, 10, Limited Proficiency in Microsoft Server 2008 and 2012 R2, and Mac OSX

Languages: Visual Basic, HTML/CSS, SQL, Basic - Java and Basic- JavaScript

Software: Microsoft Office Suites 2007, 2010 and 2013 (Word, Excel, PowerPoint, and Access), Microsoft Visio 2010, MySQL, Kaseya, Basic Anti-Virus Software (McAfee, Norton, Trend Micro, AVG, and Kaspersky), Office 365 Web, SharePoint, Adobe Reader Pro 6, 7, DC, Adobe Acrobat DC, Adobe Photoshop CC, Team Viewer 11, 12 and 13.

PROFESSIONAL EXPERIENCE:

Confidential, Owings Mills, MD

IT Specialist/Financial Coordinator

• Provide telephone, email and in-person support to internal and external staff
• Connect users/printers to networks and set up user accounts as a local account
• Install hardware and peripheral components such as monitors, keyboards and printers
• Load appropriate software packages such as operating systems, networking components and office applications on PCs
• Provide updates, status and completion information to manager and/or users, via voice mail, email or in-person communication.
• Assign and manage users’ permissions on SharePoint.
• Administer and manage email accounts using Office 365
• Document information about remote access to all PCs and laptops for 4 sites
• Prepare and assist in preparing various financial or administrative reports
• Maintain accurate records of receivables and payments received
• Prepare the company’s monthly financial reports
• Ensure payments of invoices and process monthly billing

Confidential, Towson, MD

IT Intern

• Used Disk Imaging Software to clean out PCs for new users and backup computers (using Ghost)
• Repaired and provided troubleshoot support for Hardware and Software
• Worked with software configuration (Anti-virus, MS’13)
• Gained basic knowledge and understanding of Kaseya (Remote Desktop Support)

Crossmark, Hampstead, MD

Event Specialist

• Acquired and maintained knowledge of displayed products
• Demonstrated, intercepted consumers and sold products in a professional manner
• Maintained an overall professional appearance consistent with the requirements of the job
• Assisted with preparation for client visits and completed audit corrections
• Built and maintained rapport with store personnel to effectively meet company and client objectives
• Prepared and submitted all on-line reports on the same day as event execution