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Secure Noc Engineer Resume


  • To secure a position that will enable me to use my strong troubleshooting skills and technical background in a customer - facing environment.


Operating Systems: - Cisco IOS, Ubuntu, CentOS, Microsoft Windows


Hardware: Cisco 2950/2960/3550, Cisco ISR 4000 Series, Cisco ASR 1000 Series

Monitoring: - SolarWinds, Cisco Meraki Web Monitor

Scripting: Bash, Python (Lab Environment)

Training: - Creating/configuring AWS instances (EC2, S3, EBS) in a Lab Environment and using CloudWatch for alarms



Secure NOC Engineer

  • Provide 24x7x365 global support for global network
  • Analyzing Tcpdump output to verify if QoS policy is marking packets with the correct DSCP values
  • Creating packet captures via Wireshark to assist in troubleshooting TCP/IP stack issues
  • Building and loading BGP configurations on all ISR/ASR edge nodes for peering with customers before delivery
  • Troubleshooting customer edge/provider edge/MPLS router path issues
  • Continuous monitoring of nodes in SolarWinds to ensure latency, jitter and packet loss are within SLA
  • Tracing copper links in multi-floor environment and rack cable management
  • Coordinating with Field Engineers to test circuit(s) from source to destination using EXFO tester
  • Creating EC2 instances in AWS cloud (Test Lab)
  • Deploying devices and designing network in Cisco VIRL to test configurations/IOS upgrades before loading configurations into a production environment
  • Verify and troubleshoot LAN/WAN/DMVPN site to site connectivity
  • Training new hire staff on NOC policies/procedures and network design
  • Update and resolve Tier 1-3 trouble tickets according to priority level
  • Working with Cisco TAC on issues that are unable to be resolved by Tier 3


IT Help Desk Support Technician

  • Providing deskside support to corporate office
  • Managing and performing updates/patches for all POS Servers
  • Creating accounts in Active Directory and Microsoft Exchange
  • Tracing copper links with Fluke and completing cabling projects
  • Network troubleshooting
  • Monitoring Cisco Meraki AP’s and Security Appliances


Datacenter Technician II

  • Managing AWS ticketing system (Remedy)
  • Diagnosing root cause network/server issues through troubleshooting (EC2, S3 and EBS)
  • Installation of racks, servers, switches and routers for AWS internal network
  • Performing proper fiber and copper cable management
  • Ensure all internal hosts are effectively running the current Linux distribution
  • Creating a work log and diagnostics for every ticket assigned
  • Assist with special projects and decommissioning of legacy servers


Security Administrator

  • Providing technical support for 60 geographic locations and 100 facilities via remote desktop, email, and telephone
  • Training staff on help desk support and security clearance processes
  • Security administrator for Access Commander database
  • Attending various security related seminars, meetings, and mentorship programs for security excellence
  • Creating policies/procedures for Program Managers to help improve the turnaround time of DoD security clearances and public trust clearance processing
  • Conducting security pre-screen interviews with applicants for DoD and Public Trust clearance contracts
  • Initiating investigations and reinvestigations for employees per the employees clearance level and contract requirement
  • Primary Point of Contact within security to resolve internal and external customer issues, and or complaints


Personnel Security Analyst

  • Build relationships with Security Offices, CORs, and COTRs
  • Coordinate Access with Security Offices and submitting VALs through JPAS
  • Fingerprint IBM employees and contractors for government security clearances and special access
  • Keep accurate records of terminated and new hire employees
  • Creating and maintaining IBM employee records as an Access Commander system administrator
  • Verifying annually which IBM employees are performing on classified contracts
  • Assist IBM Facility Security Officer with various time sensitive security projects
  • Review IBM employees e-QIP documents before submission

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