Secure NOC Engineer Resume

SUMMARY:

To secure a position that will enable me to use my strong troubleshooting skills and technical background in a customer - facing environment.

TECHNICAL SKILLS:

Operating Systems: - Cisco IOS, Ubuntu, CentOS, Microsoft Windows

Networking: - TCP/IP, BGP, OSPF, EIGRP, RIP, STP, VTP, ACL s, IPSec, DMVPN, SNMP, GRE, VLAN, NAT,LAN/WAN

Hardware: Cisco 2950/2960/3550, Cisco ISR 4000 Series, Cisco ASR 1000 Series

Monitoring: - SolarWinds, Cisco Meraki Web Monitor

Scripting: Bash, Python (Lab Environment)

Training: - Creating/configuring AWS instances (EC2, S3, EBS) in a Lab Environment and using CloudWatch for alarms

PROFESSIONAL EXPERIENCE:

Confidential

Secure NOC Engineer

Provide 24x7x365 global support for global network
Analyzing Tcpdump output to verify if QoS policy is marking packets with the correct DSCP values
Creating packet captures via Wireshark to assist in troubleshooting TCP/IP stack issues
Building and loading BGP configurations on all ISR/ASR edge nodes for peering with customers before delivery
Troubleshooting customer edge/provider edge/MPLS router path issues
Continuous monitoring of nodes in SolarWinds to ensure latency, jitter and packet loss are within SLA
Tracing copper links in multi-floor environment and rack cable management
Coordinating with Field Engineers to test circuit(s) from source to destination using EXFO tester
Creating EC2 instances in AWS cloud (Test Lab)
Deploying devices and designing network in Cisco VIRL to test configurations/IOS upgrades before loading configurations into a production environment
Verify and troubleshoot LAN/WAN/DMVPN site to site connectivity
Training new hire staff on NOC policies/procedures and network design
Update and resolve Tier 1-3 trouble tickets according to priority level
Working with Cisco TAC on issues that are unable to be resolved by Tier 3

Confidential

IT Help Desk Support Technician

Confidential

Datacenter Technician II

Managing AWS ticketing system (Remedy)
Diagnosing root cause network/server issues through troubleshooting (EC2, S3 and EBS)
Installation of racks, servers, switches and routers for AWS internal network
Performing proper fiber and copper cable management
Ensure all internal hosts are effectively running the current Linux distribution
Creating a work log and diagnostics for every ticket assigned
Assist with special projects and decommissioning of legacy servers

Confidential

Security Administrator

Providing technical support for 60 geographic locations and 100 facilities via remote desktop, email, and telephone
Training staff on help desk support and security clearance processes
Security administrator for Access Commander database
Attending various security related seminars, meetings, and mentorship programs for security excellence
Creating policies/procedures for Program Managers to help improve the turnaround time of DoD security clearances and public trust clearance processing
Conducting security pre-screen interviews with applicants for DoD and Public Trust clearance contracts
Initiating investigations and reinvestigations for employees per the employees clearance level and contract requirement
Primary Point of Contact within security to resolve internal and external customer issues, and or complaints

Confidential

Personnel Security Analyst

Build relationships with Security Offices, CORs, and COTRs
Coordinate Access with Security Offices and submitting VALs through JPAS
Fingerprint IBM employees and contractors for government security clearances and special access
Keep accurate records of terminated and new hire employees
Creating and maintaining IBM employee records as an Access Commander system administrator
Verifying annually which IBM employees are performing on classified contracts
Assist IBM Facility Security Officer with various time sensitive security projects
Review IBM employees e-QIP documents before submission