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Service Delivery Engineer Resume

Pittsburgh, PA

SUMMARY:

I am looking for an opportunity, in the Information Technology field, to make a strong, positive contribution to an organization’s financial viability, vision, and goals through the effective and efficient use of the latest technologies and processes. Apply technical and communications skills in mastering complex business challenges and providing IT solutions. Team builder who interacts effectively with executives, managers, and end users. Improve productivity, strengthen customer and user relations and reduce costs in medium and large firms

SKILLS:

  • Server NT - 2003 - 2012
  • Active Directory
  • Windows 95/98/8/10
  • SCCM
  • Microsoft Office
  • VMware
  • Visio
  • Power shell
  • WSUS
  • IIS Server
  • TCP/IP
  • DNS
  • DHCP
  • Firewall
  • Internet Explorer
  • MS Information Server 4
  • LOTUS Notes
  • Crystal Report
  • Exchange Server
  • VERITAS Backup Exec 9.0
  • ARC serve for NetWare
  • SMS
  • FrontPage
  • DOS
  • OS2
  • Office 365
  • NOVELL
  • HIPAA
  • Microsoft Project
  • Symantec Backup
  • Outlook
  • HEAT
  • HP Systems Insight Management
  • Remedy

KEY STRENGTHS:

Partnering with client and user to define needs and customize solutions. Blends technical expertise with strong communications skills. Quickly grasps technical matters. Meeting customer service needs while focusing on corporate goals. Inspires high performing and cross-functional teams.

CAREER HISTORY:

Confidential, Pittsburgh PA

Service Delivery Engineer

Responsibilities:

  • System Administrator Active Directory/LDAP, DNS, DHCP, DFS
  • Day to day troubleshooting and other projects as assigned
  • Windows 2012 Active directory administration (group policy, OU’s, file shares, …)
  • Office 365 migrations and administration
  • Supervision of other IT Staff

Confidential, Pittsburgh PA

System Administrator

Responsibilities:

  • SCCM Administrator ( driver packages, image distribution, provisioning, software updates and distribution, patching, reports)
  • Day to day troubleshooting and other projects as assigned
  • Active Directory maintenance and authentication (Kerberos), Group Policy deployment, System Center 2012, Exchange 2013, VMware, DNS, Domain Controllers, Load Balancing, MS Windows Server (2008 R2, 2012 R2, etc.)
  • Citrix, SaaS offerings, patch management.
  • Office 365 migrations and administration
  • Supervision of other IT Staff
  • Windows 2012 Active directory administration
  • IIS Server administration
  • Server migrations from 2003 to 2012
  • Server and Desktop patching and support (server patching updates to Certificate demoting and promoting servers)
  • Server builds server deployment
  • Microsoft System Center (patching software deployment inventory reporting)
  • Supervision of other IT Staff

Confidential, Pittsburgh PA

Consultant

Responsibilities:

  • Day to day troubleshooting and other projects as assigned
  • Windows 2012 Active directory administration
  • Windows 2008 Active directory administration
  • Office 365 migration and administration

Confidential, Pittsburgh, PA

Consultant

Responsibilities:

  • Day to day troubleshooting and other projects as assigned
  • Desktop Imaging
  • Server and Desktop Software installs and configurations
  • Server and Desktop patching (server patching updates to Certificate demoting and promoting servers)
  • Desktop support and end user support
  • Desktop remote end user support

Confidential, Pittsburgh, PA

Consultant

Responsibilities:

  • Windows 2012 Server Active directory administration
  • Setup build and configure servers
  • Server Migrations
  • Server upgrades
  • Manage the planning, organization, and implementation of project activities

Confidential, Pittsburgh, PA

Consultant

Responsibilities:

  • End user support
  • Server & Desktop support and builds
  • Windows 2008 & 2012 Server Active directory administration
  • Setup build and configure servers
  • Server Migrations
  • Server upgrades

Confidential, Pittsburgh, PA

Consultant

Responsibilities:

  • Windows 2008 Server Active directory administration
  • Setup build and configure servers
  • Server Migrations
  • Server upgrades

Confidential, Pittsburgh, PA

Consultant

Responsibilities:

  • Desktop Software installs and configurations (Microsoft and in house preparatory)
  • Day to day troubleshooting (end user issues hardware and software)
  • Desktop support and end user support
  • Desktop remote end user support
  • Other projects as assigned

Confidential, Pittsburgh, PA

Consultant

Responsibilities:

  • Day to day troubleshooting and other projects as assigned
  • Desktop Imaging
  • Server and Desktop Software installs and configurations
  • Server and Desktop patching (server patching updates to Certificate demoting and promoting servers)
  • Desktop support and end user support
  • Desktop remote end user support
  • Internet Explorer 8 and 9 support

Confidential, Pittsburgh, PA

Consultant

Responsibilities:

  • Supervision of other IT Staff
  • Manage the planning, organization, and implementation of project activities

Confidential, Pittsburgh, PA

Contractor / Consultant

Responsibilities:

  • Day to day troubleshooting and other projects as assigned
  • Windows 2003 Active directory administration
  • Windows 2008 Active directory administration
  • Windows 2012 Active directory administration
  • IIS Server administration
  • Server migrations from 2003 to 2012
  • Server and Desktop patching and support (server patching updates to Certificate demoting and promoting servers)
  • Server builds server deployment
  • Microsoft System Center (patching software deployment inventory reporting)
  • Supervision of other IT Staff

Confidential

Consultant / Project Manager

Responsibilities:

  • Analyze Line-of-Business needs and design solutions to fulfill those needs in enterprise environment.
  • Manage the planning, organization, and implementation of project activities.
  • Provide direction and control of work performed in the framework of project, including monitoring the critical path and implementation of appropriate corrective actions.
  • Windows 2008 Active directory administration
  • IIS Server administration
  • Provide supervision and expertise, ensuring the success of multi-million-dollar projects.
  • Supervision of other IT Staff

Confidential, Pittsburgh, PA

Project Manager/ Business Solutions Architect

Responsibilities:

  • Analyze Line-of-Business needs and design solutions to fulfill those needs in enterprise environment.
  • Manage the planning, organization, and implementation of project activities.
  • Provide direction and control of work performed in the framework of project, including monitoring the critical path and implementation of appropriate corrective actions.
  • Provide supervision and expertise, ensuring the success of multi-million-dollar projects.
  • Support executive management with strategy and planning for future IT/engineering projects.
  • Ensure the data technology project tasks are maintained within budget and in a timely fashion with a proven track record in planning, organizing and managing programs/projects to ensure timelines and project guidelines have been met
  • Work closely with other PM's and PMO’s to determine exact tactical project management needs on a project by project basis.
  • Allocate resources, shape priorities, and coordinate interaction between the various Business Units involved in internal/external projects.
  • Worked directly with top-tier vendors of networking and video equipment for successful deployment and timely project completion.
  • Supervision of other IT Staff
  • Day to day troubleshooting and other projects as assigned

Confidential, Pittsburgh, PA

Consultant

Responsibilities:

  • Setup and configure VMware servers
  • Novell and Windows Server 2000, 2003, XP, NT
  • Administration, setup and configuration of Confidential Blades
  • Day to day troubleshooting and other projects as assigned
  • Server Administration
  • Server Patching
  • Supervision of other IT Staff

Confidential, Pittsburgh, PA

Consultant

Responsibilities:

  • Setup and configure VMware servers
  • Novell and Windows Server 2003, XP, NT
  • Administration, setup and configuration of HP Blades and Dell Blades
  • Converting current domain controllers to Read-Only upgrades to the Certificate Authority environment
  • Day to day troubleshooting and other projects as assigned
  • Server Administration and Server Patching
  • Windows 2003 Active directory administration
  • Setup build and configure servers
  • Configure and maintain a network
  • Monitoring and maintaining all application and servers
  • Data backup and recovery

Confidential, Pittsburgh, PA

Consultant

Responsibilities:

  • Windows 2003 Active directory administration
  • Development of the active directory structure
  • Windows environments (NT, Windows2000 and Windows 2003 Server) active directory, security and system administration, the Active Directory structures, server hardware
  • Setup build and configure servers
  • Remote server staging
  • Server hardware, and server configuration and design
  • Setup and configure VMware servers
  • Day to day troubleshooting and other projects as assigned
  • Ranging from 500 to 1800 servers
  • All versions of Microsoft servers as well as 2003 active directory
  • Exchange server 2003 and later
  • VMware

Confidential, Pittsburgh, PA

Consultant

Responsibilities:

  • Windows 2003 Active directory administration
  • Development of the active directory structure
  • Windows environments (NT, Windows2000 and Windows 2003
  • Setup build and configure servers
  • Ship servers to sites for install
  • Remote server staging & administration
  • Remote server migrations
  • Server hardware, and server configuration and design
  • Ranging from 500 to 2800 servers
  • All versions of Microsoft servers as well as 2003 active directory
  • Exchange server 2003 and later
  • Novell Servers migration to Windows servers
  • Cisco switches and routers VOIP
  • Performing upgrades to the Certificate Authority environment

Confidential, Pittsburgh, PA

Consultant

Responsibilities:

  • Windows 2003 Active directory administration
  • Windows 2003 Active directory server install software and hardware
  • Development of the active directory structure
  • Adding servers to active directory and setup of tree structure
  • Development of login scrip files
  • Maintain and administer computer and server systems used to support the day to day activities
  • Setup of exchanges servers
  • Administration of exchange servers
  • SMS administration
  • Setup and administer trend scan mail
  • Setup configuration of SMS server
  • Development setup testing and deployment of SMS packages
  • Citrix administration setup install and configuration
  • Wyse thin client devices and Rapport software
  • Manage multiple projects
  • Citrix Resource Manager and Installation Management
  • Environment ranging from 5 to 40 servers
  • All versions of Microsoft servers as well as 2003 active directory
  • Exchange server 2003 and later
  • Cisco switches, routers and Cisco voice over IP

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