SUMMARY:

• IT Specialist with over 7 years’ experience. Wishing to leverage my experience to fill the position of Fill in the position you are applying for here at your company.

TECHNICAL SKILLS:

• InfoBlox
• Telepresence Management Suite (TMS)
• Active Directory
• Cisco Jabber Microsoft Exchange
• Office 365
• Symantec Endpoint Protection
• MacAfee Disk Encryption
• Microsoft Office ( )
• Windows 10
• Windows 7
• Crestron Touchpad
• UCView Digital Signage
• Remote Desktop (Dame ware, Windows Remote Desktop, CA Client)
• Cisco VTC Units (SX80, SX20 and SX10)
• AMX Panel, Crestron
• Cisco Phones
• Sure Microphones
• Steelcase AV furniture
• ZBand
• Sharp Smart board

PROFESSIONAL EXPERIENCE:

Confidential

Systems Administrator

• Maintain AV equipment for over 30+ conference rooms for roughly 2500 users;
• Manage over 45+ Cisco Video conference units configure and deploy to be recognized in TMS;
• Coordinate video conferences with Judges, Clerks, Directors, and all other court personal both domestic and internationally;
• Assist users to execute WebEx conference and ATT Connect meetings both on laptop and desktop; get users connected on their conference telephone line;
• Ensure the reliability of all conference room equipment and maintain 100% uptime;
• Assist VIP clients (Judges, Clerks of Courts and high ranking members of U.S. Courts);
• Maintain all audio visual equipment to maintain 100% utilization.

IT Specialist

• Receive telephone calls from users; use ticket system with the goal of a quick resolution;
• Install software, install printers using Altiris to remote into user’s computers;
• Provide high quality customer service;
• Troubleshoot all software issues;
• Escalate when necessary hardware tickets to desktop support team;
• Provide desk side support to users hardware problems;
• Deliver and configure new hardware;
• Configure iPhones, iPads, Dell laptops and desktops and Microsoft Surface machines.

Confidential

IT Specialist

• Responded to users request for IT assistance;
• Support for service included: IT equipment, software, systems, interfaces and networks;
• Performed a variety of administrative and Information Technology duties essential to the operation of the organization;
• Applied a strong working knowledge and understanding of the mission of the organization, administrative requirements, and state - of-the-art software/hardware solutions
• Generated trouble tickets and recorded the request for disposition and problem resolution
• Assisted users by troubleshooting problems associated with the use of computers, telephones, copiers, fax machines, other equipment, Microsoft Office and Windows 7 problems;
• Installed, configured and upgraded software and hardware as needed in a Windows environment;
• Coordinated problem identification and resolution, adhering to operating and security guidelines and procedures;
• Monitored software and new installations;
• Evaluated maintenance; and measured user support;
• Evaluated nature of concerns and problem identification and reviews type of operation system, technical documentation, function definitions, system flows, layout, specifications, test procedures, and user and maintenance manuals.

Confidential

IT Specialist:

• Created user accounts in Active Directory and created email accounts within Microsoft Exchange;
• Ensured all users had the appropriate operating equipment from new hires to new equipment requests and ensured all users has the appropriate Office 365 license;
• Configured both Blackberry, Samsung Galaxy phones and iPhone;
• Assisted user’s connect via VTC using Polycom equipment or using Lync 2013m, daily troubleshooting for Windows 7 Operating System, Microsoft Office 2013, ensured all company meetings did not run into any technical issues;
• Provided appropriate permissions to users, added users to distribution groups, assigned file permissions, configured email inboxes or multiple email profiles.

Confidential

Computer Technician

• Provided all aspects of technical support for a variety of hardware to include PCs, printers, laptops, scanners and other peripheral devices;
• Provided support to include analysis of hardware and software problems;
• Installed, repaired and troubleshoot equipment;
• Ensured all desktop or laptop information was correctly entered in the Active Directory and worked properly on the network
• Helped to develop and implement SOP’s;
• Configured VPN software, outlook web access and CITRIX software to ensure users can access before working externally;
• Configured Blackberry devices with email accounts;
• Ensured connectivity when there was a VTC between locations.

Confidential, Best Buy Lanham, MD

Lead PC Technician

• Repaired Dell, HP, IBM, Sony, and other machines;
• Diagnosed both hardware and software problems;
• Communicated with clients the findings of their equipment, provided an estimated cost of repair and kept customers up to date on the status of their computer;
• Eliminated virus, spyware, adware, and any malicious software that the PC had been exposed to;
• Performed backup of data for clients onto external hard drives or DVD’s;
• Repaired software and registry problems;
• Utilized Star ticketing system that created the work order and allowed repair comments to be made;
• Installed hardware such as memory, hard drives, laptop screens, keyboards, optical drives;
• Installed operating systems such as Windows XP, Windows Vista and Windows 7;
• Reviewed all other technicians notes and documentation;
• Provided orientation and trained new employees;
• Functioned as a reference point when other technicians are unable to answer questions or fix a particular problem.

Confidential, Washington, DC

Microsoft Office Aid

• Assisted instructor in teaching student Microsoft Office 2007 Suite;
• Software encompassed Word, Outlook, Excel, Access and PowerPoint. (Classes accommodated for three levels of understanding beginner, intermediate and expert level);
• Assisted students with problems encountered with software;
• Provided one-on-one assistance to students having had difficulties with applications;
• Helped with preparation of students for certification for Microsoft;
• Act as a liaison for Certiport for students seeking to become certified in Microsoft Applications.

Confidential

Network Monitor

• Monitored over one hundred servers at multiple locations to ensure all servers were operational.
• Troubleshot with pharmacies when prescriptions fail communicate with pharmacy and doctors office;
• Performed daily testing and occasionally hourly, on the servers to check they were running up to standards;
• Reported issues with servers to tier two support;
• Ensured prescriptions that were not processed electronically were transported from the doctor’s office to the pharmacy expeditiously;
• Trained and provided orientation to new employees to the software used to monitor servers;
• Recreated a crises event to ensure trainee knows what plan of action to take.