Senior Network Engineer Resume Cary, NC - Hire IT People

SUMMARY:

19 years networking experience—Installing, configuring and troubleshooting Cisco routers and switches. The majority of my career has been supporting network - wide hardware upgrades (a.k.a. hardware refreshes) and IOS (software) upgrades.
Documentation creation—Primary engineer responsible for creating detailed departmental process documents. Certificate in Technical Writing—Duke University.
30 years configuring and troubleshooting complex equipment in the telecommunications and networking fields.

PROFESSIONAL EXPERIENCE:

Confidential, Cary, NC

Senior Network Engineer

Direct field techs in the installation and interconnection of Cisco routers and switches based on design templates. Perform validation of all configs and equipment and assist customers with their application testing.
Provide Tier 2 support as an Implementation Engineer for 12+ active state and federal government accounts. Projects included IOS upgrades, bandwidth upgrades and hardware upgrades (all Cisco equipment).
Develop numerous Excel-based config builders that guarantees accurate router configs, reduces human error, and speeds up the overall config building process.
Develop numerous process documents for multiple accounts that ensures all network changes are being done in a consistent, repeatable manner.

Confidential, Research Triangle Park, NC

Senior Technical Associate

Supported the upgrade of 750+ Merrill Lynch branch offices during a router refresh project. This included Cisco routers and switches and with patch panel cabling. Many involved simultaneous branch office upgrades.
Performed troubleshooting down to the port level on the LAN side as well as circuit-related issues.
Created documentation for and assisted in IOS upgrades on Catalyst 5000 and 5500 switches.
Actively monitored and responded to network outages Confidential over 750+ Merrill Lynch branch offices using HP OpenView. Used Remedy ticketing system.

Confidential, Greensboro, NC

Network Engineer III

Performed hardware and software upgrades on DMS-250 Supernode and DEX-600E long distance switches.
Trained junior technicians in the areas of circuit troubleshooting, hardware replacement, and all internal systems/applications.
Coordinated with Local Exchange Carriers (LECs), vendors, and customers when dispatches were necessary.