Senior IT Program Manager Resume

SUMMARY:

Information Technology leader with 17+ years of experience managing and leading global technical teams within the financial services industry. Particular expertise in enterprise / global program management and enterprise wide systems & end - user support.
Program Management and Delivery
Project Budgeting and Resource Planning
Risk Management and Root Cause Analysis
Executive Relationship Management
Continuous Process Improvement
Agile Scrum Methodology
Strategy, Planning and Execution
Enterprise Systems Support
IT Service Management (Incident Management, Change & Release)
Business Analysis & Problem Solving

PROFESSIONAL EXPERIENCE:

Confidential

Senior IT Program Manager

Security Remediation Program: manage and lead a team of 30 within the Information Security group to implement a vulnerability remediation process across the entire organization, including changes that impact the following systems: Internet Facing, Infrastructure including Server/DB, Applications
SAP: managed the quarter end / year forms produced by SAP by General Insurance, Life and Retirement, and other business units across AIG. Implemented the Financial Close Cockpit module within SAP to improve the month end and quarter end processes across various business functions including PC Profit Center Allocation (US and International). Implemented the monthly weighted average for over 20 systems to perform the FX Calculation process
Systems Decommission Program: decommissioned 30+ legacy systems including OneFDC, and Cognos Planning & Reporting, resulting in a YTD forecast annual savings in TCO of ~15MM
CRS Simplification: reduced the system footprint of the CRS system (IBM Mainframe System), migrating +1TB of data the Commercial Data Hub Data warehouse, decommissioned 500+ legacy jobs reduced storage by 33%, consolidated 200+ reports which eliminated CPU usage time and cost. YTD TCO savings ~1MM+
Storage as a Service: managed a global team of 50 that migrated the SAN storage for 1400+ servers, hosting 3K systems to the Dell Storage as a Service Solution
Finance Center FCOE: managed various projects across several Finance Centers including Bangalore, Gurgaon, Bogota, and Budapest. Network setup, site expansions, Network upgrades, Implemented the JIRA Service Desk, Agile Scrum, and Confluence KMDB modules to Bangalore, Gurgaon, Budapest and Bogota to support 10,000+ global end users, reduced onboarding time by 50% via the implementation of the AIG Financial Onboarding Tool

Confidential

Senior Project Manager

Managed the data migration team of 20 dedicated resources, migrating over +1TB of data from 20 legacy systems into SAP FSRI
Managed a project budget of 20+ million
Served as the primary point of contact between the Program team and Legacy System Administrators and owners
Interfaced with senior management across each work stream including Business Partner, Financial Accounting, Client Accounting, Claims, Actuarial, and Contracts to perform stakeholder management

Confidential

Assistant Vice President of Project Management

Managed all level 1 and level 2 production support across each of the banking systems such as OSI DNA Core Banking, DNA Internet, Cisco IVR/ACD, mFoundry Mobile Banking including RDC, FICS LOS
Managed a variety of vendors across the organization including the establishment and compliance with all SLA’s and Contracts. Responsible in the reduction of over 300K+ spread across multiple vendor contracts

Confidential

Global Manager of Operations & Systems Support

Managed the migration of 20+ legacy systems within the Systems Advantage Program, consisting of 100+ dedicated resources, 100MM+ in total program budget over the course of 3 years
Responsible for the reduction in 500K+ in annual savings across multiple contracts and annual support fees
Managed all level 1 and level 2 production support including all incident management and ongoing system maintenance across each of the banking systems such as Core Banking, Internet Banking, OFAC Compliance, General Ledger, ACH and Wire Transfers, Consumer & Mortgage Loan Origination
Managed a variety of vendors across the organization on a domestic and international level, including the establishment and compliance with all SLA’s
Managed all Disaster Recovery and Business Continuity Planning tests across the organization
Established and managed the enterprise-wide change management and release management process, using the ITIL framework, which was followed by the entire IT department
Winner of the President’s Award

Confidential

Project Manager / Business Systems Analyst

Managed a testing team of 10 resources to perform all data quality and integrity checks against the designated MetLife legacy systems
Managed a testing team of 14 resources to perform all application testing within Prudential’s platform
Implemented the financial reporting platform for American Repertory Ballet

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