SUMMARY:

My career objective encompasses managing, supporting and executing network analysis of the customer is achieved at an optimal level and will ultimately direct my career path towards the field of Cyber security.

TECHNICAL SKILLS:

APPLICATIONS: McAfee Antivirus, Microsoft Active Directory 2005, Microsoft Exchange Server 2008, Microsoft Office Suite 2008, MS Office 2012, Microsoft Server 2008, Microsoft Windows 2008, Mozilla Firefox, Netscape Navigator, Norton Antivirus 360, Remedy (SRS), Internet Explorer 8.0, Oracle Network Monitoring Software: (SOLARWINDS) & Global Enterprise Management (GEMS), Lotus Notes, System Vulnerability Software: Retina Scan & Imaging Software: Gold Disk, Sametime, Enterprise Service Management Tool (ESMT), HP Node Network Monitoring Software: Cisco Works & BBNA tools, JAVA Runtime Environment, Internet Explorer 8.0, Domain Naming Service (DNS), Windows Internet Name Service (WINS), Public Key Infrastructure (PKI), Microsoft Windows 7, Enterprise Field Management System (EFMS), Dense Wavelength Division Multiplexing (DWDM), Integrated Digital Network Exchange (IDNX), Synchronous Optical Networking ( Confidential ), PUTTY, McAfee Antivirus, UNIX - HP Openview, Riverbed, ITB Service Manager, CISCO NAC Profiler, HP Network Automation

OPERATING SYSTEMS: Microsoft Windows 2005/2008, Windows XP Pro 2003, Windows 7/8, UNIX (beginner-level), LINUX (beginner-level), CISCO, Apple (OS X)

HARDWARE: CISCO 3800/3700/6950 : Switches/Routers/Hubs, Multiprotocol Label Switches (MPLS), Cryptology Network Encryptors: KG-175, KIV-7, KIV-7M, JUNIPER router/switch technology, CAT5/6 Fiber Optic Cable Installation & Routing, Desktop/Laptop Provisioning, Dell Bladecenters/SAN (SUN) Servers, COMTEC Satellite Modem Technology

LANGUAGES / PROTOCOLS: Java, Oracle, HTML, XML, TCP/IP, OSPF, EIGRP, RIP, BGP, IPv6

PROFESSIONAL WORK EXPERIENCE:

Confidential

Network Control Specialist, Chantilly, VA

Responsibilities:

• Observes and controls network facility component statuses and well as identifies, diagnoses and resolves problems affecting network performance with the assistance of HP Operations Manager (HPOM) and HP Openview (OVO) network management software
• Exemplifies expert knowledge of entire network infrastructure (specifically): CISCO and Juniper 3700/3800, CAT 3550/3750 series routers and switches, network protocols: BGP, EIGRP, OSPF, Spanning Tree, Optical Carriers, KG-540s crypto systems

Confidential

Network Engineer, Chantilly, VA

Responsibilities:

• Responsible for the management of ITB Service Manager - large ticketing database required for the rapid response to include the creation, updating, change management and solving of network hardware/software issues within customer sites
• Troubleshot and resolved network anomalies ranging from Layer 2 / Layer 3 outages to routing connectivity issues, interfaced with ( Confidential ), and site engineers
• Exhibited knowledge of management technologies including Netcool and Tivoli

Confidential

Help Desk Analyst, Chantilly, VA

Responsibilities:

• Served as part of an implementation team effort for Confidential to client workforce to thousands of field agents stationed both CONUS and OCONUS which included: assisting users completing complex financial documents necessary for their dissemination with the assistance of Windows 7, Internet Explorer and Mozilla Firefox
• Conducted analysis on previously reported cases escalated to other support teams ensuring rapid response and resolutions occur in a timely manner using ITB Service Manager, Avaya VoIP phone systems and Outlook 2010

Confidential

Network Operations Center Engineer, Culpeper, VA

Responsibilities:

• Directed TIER 1 / TIER 2 customer and technical support to countless diverse and complex network anomalies reported by Confidential Ciscoworks monitoring system of a global network of CISCO routers, switches, multi-protocol layered switches (mpls), administered HP Network Node Manager (NNM) and Network Automation (NA) of daily startup/shutdown scripts of CISCO router/switch networks as well as managed synchronization of KIV-7, KIV-7M and KG-175
• Verified EIGRP status of JUNIPER routers & switches essential for connectivity to distant-end satellite links of remote users; also reported signal-noise ratios (Eb/No) of carrier Confidential satellite modems and recorded satellite frequency deviations of various (global) field sites
• Exemplified expert knowledge and ability to multitask in a highly-intense environment including: corroborating over the phone with field engineers discussing vital network issues, performing site maintenance checks, updating work logs as well as ensuring that all REMEDY and Enterprise Service Management Tool (ESMT) SLA deadlines are met expediently
• Administered several CISCO routing protocols including: Enhanced Integrated Group Routing Protocol (EIGRP), Open Shortest Path First (OSPF) and authentication protocol - Terminal Access Controller Access-Control System (TACACS) as well as network validation tools: PUTTY, TELNET and SSH all exclusively used for network accessibility and troubleshooting purposes along with demonstrated knowledge of IPv6 used to locate and identify computers on networks experiencing connectivity disruptions or breakdowns

Confidential

Database Administrator/Logistics Specialist, Reston, VA

Responsibilities:

• Developed and managed operational databases using Office 2010 software on Windows 7 and Windows XP Professional Operating systems designed to assist in location of well over 100s of field agents throughout the world; guaranteeing their safety was maintained while performing mission-oriented tasks
• Validated proper security policies and standards of government property were sustained by performing necessary up-to-date virus scanning of equipment using McAfee software Operating Systems to include: baseline software with the aid of COTS/GOTS

Systems Engineer

Confidential, McLean, VA

Responsibilities:

• Performed daily routine backups of Windows 2008, UNIX and LINUX servers along with maintenance and monitoring of error and performance logs of associated servers
• Involved in repairing and rerouting EMS (Electronic Messaging System) cable spills sent by important clients were being redirected through proper channels - ensuring their livelihood while performing duties in hazardous locations
• Supported customers in resolution of message traffic anomalies while remaining current with standard operating procedures along with providing backups to Windows servers

Confidential

Senior Systems Administrator, McLean, VA

Responsibilities:

• Conducted the close support of over thousands of personnel along with applying COTS/GOTS to include: Active Directory, AADS requests, Remedy 6.0 ticketing systems along with answering phone requests/close support of customers needing access to new or existing software applications, work-related databases or computer-related issues
• Provisioned over 500 user access groups with minimal downtime and errorless capacity during vital mission-critical periods resulting in increased productivity rate by over 35 percent

Confidential

Wintel Systems Engineer, Reston, VA

Responsibilities:

• Performed vulnerability and virus test software using Retina Scan and Gold Disk along with other troubleshooting and daily maintenance to include: monitoring and patching of ESX, CITRIX and Solaris servers thru use of PUTTY within network infrastructure
• Monitored and maintained daily network infrastructure equipment ensuring the safety of thousands of members of the armed forces and field technicians around the world with the assistance of Google Earth, Oracle server network monitorization software tool SOLARWINDS

Confidential

Systems/Network Engineer, Hanover, MD

Responsibilities:

• Upgraded customer legacy systems to Windows NT 2003 platform with Active Directory implementation of multiple CONUS and OCONUS field sites to include: addition and updating DNS, WINS, TCP/IP and DHCP network information of Wintel systems
• Managed and configured (using LINUX Red Hat 4.4 O/S): Dell 1950/2950 bladecenters, Microsoft exchange and anti-virus serves, CISCO 3700/3800-series routers and switches constructed within Storage Area Networks (SANs) for deployment to many CONUS/OCONUS field sites

Confidential

Network Operation Engineer, McLean, VA

Responsibilities:

• Managed LAN/WAN routers and switches statuses of several 100s of field sites with the assistance of HP Openview, PROFORMA and Enterprise Field Management System (EFMS)
• Analyzed and evaluated alarm statuses and fiber optic transmission mediums of Confidential Optical Carrier Networks to include: OC-12s, OC-24s, OC-48s were fully functional along with the management of other carrier networks proper channel spacing using DWDM technology
• Assessed and responded to daily alarm statuses of intricate communication encryption devices to include: KG-84s, KG-94s, TACLANEs, KIV-7s; required knowledge of Layer 2 / Layer 3