SUMMARY:

• An enthusiastic professional individual who is seeking a new challenging career after 4 years of experience as Business System Analyst managing Project Execution and Quality assurance in IT industry and 5 years of substantial experience in RF technologies with leading Telecom Vendor.

TECHNICAL SKILLS:

• SQL Server, Toad Oracle
• T - SQL, PL/SQL
• HP ALM, JIRA
• Microsoft Excel, Word, Power Point
• MS Visio, StarUML
• SharePoint
• Agile, Scrum, Waterfall, Spiral
• Spirent, Unix box, Amdocs Enabler & Mediation
• VoLTE, LTE, UMTS, GSM, EDGE, GPRS
• Citrix, OSS/BSS, CRM, NetAct Planner
• Communication
• Strategic Thinking
• Root cause analysis
• Adaptability to change

PROFESSIONAL EXPERIENCE:

Confidential, Columbia, SC

Business Analyst

Responsibilities:

• Interfaced with stakeholders and facilitated communication with the IT department for FCE application (Farm Credit Express Application).
• Involved in creating targeted questionnaires and interviews for SME’s, Clients and business users to gather requirements.
• Worked as liaison between business users and developers to submit requirements and changes, clarify questions and issues.
• Extensively experienced for organizing and documenting requirements, preparing use cases, writing business documents and reports.
• Developed data flow diagrams, illustrating the flow of data from the Legacy systems into the application database Tables, along with checkpoints for testing/Verification.
• Prepared Use case documents and utilized MS Visio to create UML diagrams including use case, activity, sequence, state chart and flowchart diagrams to extract business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements.
• Worked in a team environment to finalize use cases to develop functional and detail design specifications of the application.
• Participated in JAD sessions for requirements, feasibility and risk analysis with various stakeholders, including designers, developers, QA, and management to identify critical and high-risk areas of the application.
• Collaborated with the QA team in reviewing and validating test plans and test cases, ensuring that the final application catered to the user requirements.
• Conducted one-to-one meetings and web-conferences with different stakeholders, analyzed and came up with suggestions providing a consistent process for the communication, escalation, and resolution of issues.
• Write and execute moderately complex SQL queries to extract and analyze data.
• Worked extensively with MS office suite for preparing status reports.
• Strong understanding of various SDLC methodologies such as Agile, Waterfall, and Spiral with hands-on experience.
• Good understanding of SOA and Microservices.

Confidential, Atlanta, GA

System Analyst

Responsibilities:

• Working experience in Amdocs billing system for E2E Business Network Solution.
• Lead the team of 3 members to support network/device testing for project releases from lab/network under traditional Waterfall methodology.
• Assisted in all project phases, including planning, testing, and implementation, of new and existing functionality.
• Skilled in understanding business requirements and functional requirements documents, relate them to the application Systems/tools.
• Assisted with Test Plan, Test Case design and Test Plan review meetings and provided input and suggestions.
• Proactively consult with end users and business heads to clarify current operating procedures identifying opportunities for improvement delivered through technology solutions.
• Driving Project meet calls and client calls.
• Worked with project managers to maintain a detailed project's execution.
• Expertise in usage generation thru Software tools like Spirent & thru Unix Script.
• Daily lab performance testing on devices which includes IOS and Android-based smartphones, tablets, and wearable gear/devices.
• Hands on experience in Mobile Application testing includes Functional, Regression tests, Device Usability testing.
• Device testing includes all types of Telecom services - Voice call, DATA call, SMS, MMS, IR94, IPME, call forwarding, Voicemail, CSFB, NW handovers, 3-way calling Etc.
• Conducted user acceptance testing to ensure that feature satisfied the needs of business clients as specified in the functional requirements.
• Expertise in areas like Mobile Networks, Order Management, Billing and Mediation, Device Testing, Network Management, Network Troubleshooting.
• Working closely with mediation for CDR collection, Validation, filtration, correlation & normalizing to send downstream for billing.
• Actively lead triage calls to get the roadblocks resolved.
• Working closely with problem owners, SMEs and other stakeholders to identify problem scope and escalate NW outages & different issues in Lab environment for all services to specialize engineering. Creating statistical reports and performing analysis on a weekly basis for areas of responsibility.
• Verify all the files from mediation, as well as other pre-bill processes, are processed/completed before providing go-ahead for bill run if escalated by Tier I for assistance.
• Arranging Line ranges & SIM allocation for activations.
• Provisioning in Switch & validations Confidential Switch end.
• Experience in provisioning system and resolving issues to get the data thru for all account activations.
• Experience working with Convergent billing on Postpaid accounts.
• Extensively used SQL scripts/queries for data verification and validation.
• Escalating and communicating in a timely fashion the status of major incidents and problems with IT and business stakeholders including executive management.
• Provided technical assistance in identifying, evaluating, and developing processes and procedures that are efficient and meet business requirements.
• Experience with SharePoint for Sharing, maintaining repository and accessing project documents across different functions.
• Working experience in Off-shore and On-Shore team model.

Confidential

Capacity Planning / Technical Support Group Lead

Responsibilities:

• Served as TSG Lead to a team of 5 members to facilitate Technical & Customer Services departments in daily operational activities mainly responsible to analyze Network (Voice & DATA) Complains, work out an action plan to reduce the same and drive all pilot project’s testing for Gujarat Circle.
• Handling customer queries regarding Coverage, Quality and Congestion problem and providing suitable solutions within TAT for 2G & 3G Voice and Data Networks.
• Responsible for Capacity planning for existing 7000+ sites of Gujarat circle considering congestion, traffic pattern, and Utilization.
• Team member for preparing the BOQ (Budget of Quarter) for Gujarat Circle, material management & ordering the required material for every quarter along with Client Team.
• Responsible for working with all departments within an organization in an effort to ensure that the overall system functions to its maximum potential.
• Worked with client and Engineering to help define a scope of work for larger projects and roll-outs.
• Regular follow-ups with Vendors and status updates to Circle Head and higher management.
• Able to work with project deadlines, project changes, and to overcome unforeseen project challenges.
• Experience working with clients and communicating with all levels of management.
• Experience handling multiple projects Confidential a time.
• Able to Supervise and manage tasks and personnel to meet project objectives.

Sr. Radio Network Design Engineer

Responsibilities:

• Worked as a Team member to support Project of Vodafone West Ltd. with GSM & UMTS network rollouts, network optimization activities and performance management.
• Planning of UMTS/HSPA Network Using Nokia NetAct Planner by Generating the Prediction Plot for Network parameters.
• Initial UMTS Network drive test report analysis & RF Performance KPI Threshold setting.
• Monitoring the Performance of 3G Network (RRC & RAB setup success Rate, Voice Drop Rate, HSDPA Throughput, HS Accessibility and Retainability, etc.) & Identifying Capacity and Congestion issues (Iub, Air Interface, and CE).
• 3G Drive Test Data Analysis, Identifying weak RSCP, Quality areas, CS & PS issues, CS/PS Setup Success Rate, RAB Setup Success Rate, Pilot Pollution analysis, Poor Ec/No pockets, Missing Neighbors, Handover Performance 3G-3G & 3G-2G, IFHO & IRAT Issues, Low Throughput Analysis on HS/R99.
• Proposed Solution for 3G sites includes Node B type, System module, RF Module & Antenna Solution.

Confidential

Optimization and Performance Analyst

Responsibilities:

• Monitoring and Troubleshooting of Accessibility KPIs (RRC Connection Success Rate, RAB Assignment Success Rate, IUcs & IUps Success Rate, and CSSR Success Rate for UMTS/HSPA Network) and Retainability KPIs (CS Call Drop, PS Call Drop, SHO and HHO Monitoring and Troubleshooting).
• Site creation, Parameter definition, license activation for Nokia Node B & handover definition.
• Performance analysis of IRAT handovers, BLER & Ec/No, Pilot pollution, RAB Speech, Video, R99 and HSDPA calls using drive logs and Network reports.
• Monitoring of Load on R99/HSDPA Resources like BTS Channel Elements, IuB ATM, RF Power, OVSF Code, RNC CPU Load.
• Capacity monitoring in terms of channel element usage, number of simultaneous HSDPA users, UL received power (Prx), downlink channelization codes, downlink transmit power.
• Neighbor list optimization to ensure successful intra-frequency and inter-frequency handover.
• Submit single-site acceptance reports for rollouts & ensure that performance of all bearer services is meeting the define threshold by customer.
• Scrambling code & Handover planning.

Wireless Engineer

Responsibilities:

• Planning new 2G sites to overcome coverage patches & filling Capacity areas & getting the same approved for roll-out by Customer (Vodafone West Ltd. )
• Planning involves Link Budget Calculation, Traffic Modeling, Model Tuning and Network Dimensioning.
• Strategic Planning for high capacity Network Implementation for efficient usage of available Spectrum.
• Frequency planning strategy to prepare Network Wide Frequency plan with the help of Schema tool.
• Indoor Coverage Planning for providing coverage in the Basement areas of the building with NOKIAs Metro, In-site, and repeater. Also, IBS planning using Ultra and Flexi BTS.
• Recommending Antenna Height, Type, Tilt, Azimuth, and Location of an antenna through RF Survey Report and Clutter specifications.
• New Site BCCH, BSIC, HSN, MAIO, and TCH frequencies planning for hopping network.
• Site auditing and verifying hardware, tilt, antenna height and orientation according to the Planned Database.
• New site as well existing site RF parameter verification.
• Submitting RF Acceptance Test for new sites with customer