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Junior Network Engineer Resume

Hollywood, MD

SUMMARY:

  • A highly experienced and motivated Systems Engineer with comprehensive technical skills and superior communication skills, looking to obtain a full time position that will allow me to utilize my diverse skill set and experience.

PROFESSIONAL EXPERIENCE:

Confidential, Hollywood, MD

Junior Network Engineer

  • Acting as technical escalation point within the Network Team for port issues.
  • Help support network infrastructure for government agency.
  • Monitor and escalate issues on a daily basis.
  • Monitor Solarwind Alerts for issue (i.e High Bandwidth utilization, Node reboot, APC issue)
  • Responding to trouble tickets and enquires in a professional and timely manner.
  • Installing and improving network equipment when necessary.
  • Patch and configure network ports for Network access, VoIP phones, Printers, VTC equipment, and Polycom conference phones.
  • Liaison for 3rd party contractor for projects.
  • Junior Forescout Network Security engineer,
  • Monitoring the CounterAct security device for network access, Bandwidth Capacity, Whitelisting devices, Monitoring traffic on the network
  • Add laptops and Mac’s to the network through MAC Authentication Bypass
  • Oncoming projects (building moves, office relocation)
  • Wireshark to track network activity, spot malicious and suspicious network behavior

Confidential, Herndon, VA

Junior Network Engineer

  • Adding Laptops to the network using MAB(MAC Authentication Bypass)
  • Answer trouble tickets that come through email.
  • Help Senior Network engineer with task and projects.
  • Complete hardware repairs and installations.
  • Patching laptops with latest updates and software

Confidential, Washington, D.C.

Junior System Engineer

  • Help setup network infrastructures in government facility in United States.
  • Help coordinate DVC(digital video conferences) within offices and foreign delegates
  • Create and Image hard drives for new and existing employees
  • Troubleshoot/repair hardware issues for users in a fast paced environment.
  • Repair and configure customer’s Outlook profile
  • Provide technical support to government clients and contractors on a daily basis
  • Opening and closing service tickets on a daily basis
  • Research network - level problems on the live network using network management tools
  • Resolves support request by making correction or restoration to the network(e.g. router or switch) or the system
  • Meeting weekly with peer and supervisors to discuss issues within bureau and ideas to strengthen our efforts to support our users
  • Setup iPads and laptops for users who were going on official travel or high profile meetings
  • Configure desktop/laptops to Department specifications for use on the network
  • Help with configuration and setup of GO accounts for Core or Situational Telework users domestic and abroad
  • Help with planning and deployment of applications of software, operating systems
  • Help with development of SOP’s for related work issues and procedures
  • Managed Window’s 7 OS upgrade for the bureau

Confidential, Washington, D.C

Administrative Assistant/Junior System Engineer

  • Filing and Processing paperwork for supervisor
  • Running and attending Daily staff meeting to report and inform Government leads on daily task and projects.
  • Running and working on special projects
  • Troubleshoot /Hardware issues for customers
  • Add new users to proper Distribution List in Active Directory
  • Troubleshoot and resolve Remedy tickets daily
  • Account Lockout reset for users
  • Create and Image hard drives for new and existing employees.
  • Key part of Bureau’s Asset Management team, barcoding and documenting items

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