SUMMARY:

A talented, certified Infrastructure Engineer with a reputation for dedicated teamwork and team supervision, a high - energy work ethic, and a commitment to client satisfaction. With over twenty years of progressively responsible IT experience with leaders in the technology industry, a well-rounded, robust skill-set has been the result.

AREAS OF FOCUS:

• LAN/WLAN/WAN/SD-WAN architecture, optimization, and support (Cisco focused).
• Unified communications (VoIP, messaging, video) design, deployment, and support.
• D Confidential center/storage fabric engineering (UCS, Nexus, MDS, Brocade, storage arrays, FC, iSCSI, SMB, UCS, EMC).
• Virtualization platforms (Focus: VMware vSphere).
• Infrastructure monitoring and security solutions (Firewalling, DMZs, VPNs, filtering, encryption, SIEM/IDS/IPS).
• Cloud solutions (Azure and AWS hosted infrastructure).
• Compliance practices (PCI-DSS, ITAR, NERC-CIP).
• Systems architecture including Office365, Exchange, Active Directory integrations.
• Technical writing including knowledgebase article authoring.
• Supervision and classroom /instruction of engineering/technical personnel.

EXPERIENCE:

Confidential, Beaverton, OR

Responsibilities:

• Responsible for D Confidential Center infrastructure including designing and deploying a computing environment utilizing VMware vSphere 5/6 suite, SAN, NAS, and associated infrastructure.
• Responsible for the design and implementation of over 140 PCI-DSS compliant remote locations connecting back to an onsite d Confidential center via MPLS and LAN-to-LAN VPN.
• Architect and manage the deployment of internet, VoIP and SD-WAN (Meraki to replace WatchGuard) solutions to the 140 remote locations.
• Security/PCI-DSS solutions and policies including encrypted communications/file storage, SEIM/LEM/IPS solutions, secure VPN, URL filtering and mail security policies.
• Maintain and support onsite Avaya IPT deployment including SIP trunks using Cisco voice gateway devices.
• Lead operations team responsible for infrastructure and systems deployment and support including Office365, Active Directory, and an infrastructure migration to hosted AWS for the corporate location.

Technical Environment: Cisco, Meraki, HP, Dell, Avaya, QoS, VLANs, Trunking, EtherChannel, Metro Ethernet, MPLS, SIP, Wireless, EIGRP, VPNs, Nagios, NFS, FC, iSCSI, SMB, EMC, VMware 5/6.

Confidential, Vancouver WA

Infrastructure Engineer

Responsibilities:

• Architect and implement secured wired and wireless LAN/VPN services: Cisco Infrastructure (3900, Nexus 9K, 3800, 3750, 5515X, 5525X, and 5585X ASAs) and Cisco 3600 Access Points, Cisco 5K wireless controllers.
• Security/PCI/ITAR solutions and policies including implementation of two-factor authentications, encrypted communications/file storage, SEIM/LEM/IPS solutions (Cisco Firepower, Solarwinds, Tripwire), secure VPN (Both L2L and RA), URL filtering and mail policies (Zscaler, Websense, IronPort).
• Design, maintain and support ShoreTel/Mitel IPT deployment including on-premise configuration of SIP trunks using Cisco voice gateway devices.
• Responsible for D Confidential Center infrastructure including designing and deploying a new UCS environment, vSphere 5/6 suite (HA, DRS, vMotion, VM Clusters, Storage Clusters, vSwitches.), SAN (fiber channel, MDS, VSAN) and associated infrastructure (Cisco, Brocade, EMC Clariion, VNX Block/NFS hybrid, Tintri).
• Lead/Supervise operations team responsible for infrastructure and systems deployment and support including cloud based infrastructure.

Technical Environment: Cisco, Brocade, HP, Mitel, QoS, VLANs, Trunking, EtherChannel, Metro Ethernet, SIP, Wireless, HSRP, VSS, vPC, BGP, EIGRP, VPNs, ASA, Cisco Prime Infrastructure, SolarWinds, Nagios, Tripwire, NFS, FC, iSCSI, SMB, EMC, UCS, EMC, Tintri, VMware 5/6, Azure (resource manager and classic).

Confidential, Portland, OR

Infrastructure Engineer

Responsibilities:

• Design, implement and maintain secured wired and wireless LAN/WAN services: Cisco (including Nexus fabric products), Ciena, HP, Juniper, Nortel, Cisco/Aruba AP's, Cisco integrated and stand-alone controllers.
• Responsible for wired and wireless VoIP rollout/vendor changes and maintenance: UCM (standalone Cisco B and C racks, as well as VM's), voice gateways ( Confidential as well as ISR), SIP trunks, Pri, SRST, E911 regulations.
• Responsible for D Confidential Center/UCS infrastructure services and migrations: vSphere 5 suite (HA, DRS, sDRS, vMotion, sMotion, Storage Profiles, vCenter Linked-Mode, Roles\Permission, Clusters, Storage Clusters, Resource Pools, iSCSI, NFS, vSwitches.); SAN (fiber channel, FCoE, MDS, VSAN) and associated infrastructure; DC packaged solutions (Cisco FlexPod, Hitachi UCP, VCE VBlock).
• Responsible for designing and implementing a Metro Ethernet/VPN WAN using Ciena and Cisco Metro Ethernet products.
• Establish an exclusive escalation protocol, including infrastructure troubleshooting and repair services, office applications and end-user support services.

Technical Environment: Cisco, Ciena, Juniper, Intel, QoS, VLANs, Trunking, EtherChannel, Metro Ethernet, Wireless, HSRP, VSS, vPC, BGP, EIGRP, OSPF, RIP, HDLC/PPP, ATM, Frame-Relay, MPLS, VPNs, PIX, ASA, ACE, CUCM/Unity, SIP/PRI termination, Cisco Prime Infrastructure, Network General, Solarwinds, Cacti, MRTG, open-source solutions, CAT 5, 6, Fiber, UCS, SAN, VMware, Xen, F5, Citrix.

Confidential, Portland, OR

Network/VoIP Engineer

Responsibilities:

• Design and deploy IP telephony and network solutions on customer premises using the latest Cisco technology including but not limited to: Cisco Call Manager/Unity/Unified Communications, Cisco 1000 through 6000 series devices (includes 1100 through 1400 series wireless bridges, AP's and Wireless IP Telephony), VLANs, QoS, GRE, Frame-Relay, ATM, HDLC/PPP, MPLS, EIGRP, OSPF, BGP, HSRP, GLBP, multicast routing, as well as Windows and Unix/Linux platform support.
• Work with Clients, Field Engineers, other ADP and non-ADP personnel to troubleshoot Cisco and Non-Cisco networking and IP telephony issues to provide excellent customer issue resolution in a quick, timely manner.
• Design deployed and managed wireless networks for d Confidential and IP telephony including integrated wireless controller modules and stand-alone wireless controller devices (350, 450 series APs, 4000 and 5000 series controllers, c Confidential lyst and router controller modules).
• Assisted clients with network security including content filtering systems (Cisco PIX, ASA, ACE; Fortigate; Sonicwall; Untangle).
• Troubleshoot serial and secured VPN connectivity to the ADP DMS hosting facility.
• Troubleshoot performance issues with circuits, firewalls (Site-to-Site VPNs), and Internetworks.
• Mentor and instruct peers as well as customer-facing, first-tier Client Technical Analysts.
• Recognized as a top team performer for customer resolution due to experience, technical skills, and aptitude.

Technical Environment: Unix, Linux, Windows, Cisco, Intel, 3com, LinkSys, Radware, Xyplex, Digi, VOIP, QoS, Unified Communications, VLANS, Trunking, Etherchannel, Wireless, HSRP, GRE, BGP, EIGRP, RIP v1 and 2, Multicast routing, Confidential, HDLC/PPP, ATM, DSL/DSLAMs, Frame-Relay, MPLS, IPS/IDS, VPNs, PIX, ASA, FWSM, ACE, Fortigate, Sonicwall, Barracuda, CiscoWorks, Network Associates, Cacti, Concord eHealth, CAT 5, 6, Fiber, Fluke.

Confidential, Hillsboro, OR

Network Engineer

Responsibilities:

• Managed Cable Plant Supplier contract, reducing network cabling expenditures, inventory costs, and vendor costs while increasing project quality.
• Designed, deployed and utilized web-based server and network monitoring tool interfaces utilizing HP/Compaq servers (Windows 2000/Linux), CiscoWorks, NetStat, and Tivoli. Created custom server and network infrastructure monitoring applications (C++, PHP, Perl, SNMP, SQL, ASP) for troubleshooting and servicing infrastructure.
• Overhauled enterprise (Fast to Gigabit Ethernet with extenders where appropriate) backbone (Cisco 6500 with MSFC's and HSRP, BGP, EIGRP), distribution (Cisco 6500's 2nd and 3rd layer, EIGRP, OSPF, DECnet, RIP, VTP) and access (Cisco 5500, 5000, 4000, including wireless segments using Intel 2000 series access points, and Frame Relay/ATM segments using Str Confidential com switches and Lightstream 1010's) infrastructure.
• Engineered and deployed detailed network and server laboratory utilizing Cisco (2000, 3000, 4000, 5000, 6000, 7000 series routers and switches), Xyplex (1600 series), Intel (500 series and 2000 series), RAD, Linksys, Cyberlink (T1 simulation) HP and Confidential hardware, and UNIX/Linux and Windows OS's and associated software (Veritas, Exchange, Sniffer, NetStat, SMS, ISS, WINS, DHCP and DNS services) for burn-in,, simulations, and fault-tolerance testing; reducing project deployment back-outs, costs and downtime.
• Engineered, tested and deployed multiple T1 and T3's for off-campus (WAN) Confidential /partner office connectivity.
• Engineered, tested and deployed a MAN presence on new campuses utilizing a Cisco-based solution built upon Cisco's FlexWAN technology for OC connectivity.
• Design deployed and managed wireless networks for d Confidential for Rondler Acres, Jones Farm and Cornell Oaks campuses (350, 450 series APs including RADIUS authentication).

Technical Environment: Unix, Linux, Windows, Cisco, Intel, Str Confidential com, 3com, Confidential, Cyberlink, Xyplex, VLANs, Trunking, EtherChannel, Wireless, HSRP, BGP, EIGRP, RIP v1 and 2, DECnet, QoS, Multicast routing, PPP, ATM, Frame-Relay, VPNs, PIX, CiscoWorks, Tivoli, Network Associates, Veritas, CAT 3, 5, 6, Fiber, Fluke.

Confidential, Beaverton, OR

IT Operations/Instructor

Responsibilities:

• Responsible for the technical implementation (servers and associated software, programming) of secured contracts on a site-wide scale (MS Exchange, SQL, ColdFusion, SQL, Perl, XML, CFML, ASP, C++) including Windows and Macintosh network integration (AppleTalk and TCP/IP).
• Responsible for the supervision and management of call-center technicians providing end-to-end DSL technical solutions and support (Cisco 600 series ATM routers and NICs, Intel 2000 series ATM NIC's, Linksys. Macintosh, Windows).
• Coordinated upgrades and provided technical solutions and support for site domain and application services (ColdFusion, IIS, MS Exchange, WIN, DHCP and DNS services).
• Designed and deployed online technical/troubleshooting manual for DSL call-center technicians (ColdFusion, IIS, CFML, SQL, C++, ASP, Perl, HTML).
• Provided accelerated technical and tutoring for new and existing call-center employees (LAN, DSL based WAN, and various server systems).
• Lead developer for the DSL New Customer Installation and User Guide documentation (New User "How-To" Installation and Troubleshooting guide for Windows and Macintosh platforms; sent to each new subscriber).
• Developed a test bed for technical support on new DSL technologies (Cisco 600 series ATM routers and NIC's, 2000 series routers, Linksys and Cabletron hubs, Intel ATM and Ethernet NIC's, Windows, Macintosh, and Unix/Linux).

Technical Environment: Unix, Linux, Windows, Macintosh, Cisco, 3com, Str Confidential com, Intel, VLANs, VTP, RIP, EIGRP, OSPF, BGP, PPP, ATM, Frame-Relay, CAT 3, 5.