SUMMARY:

Insightful, results - driven IT professional with notable success supporting a broad range of corporate IT solutions in support of business objectives. Excel at providing comprehensive server technologies support, including server patching and proactive run-and-maintain operations on Server Operating Systems and supported server hardware; proven ability to master new tools and technologies quickly.

AREAS OF EXPERTISE:

• Windows Server Administration
• Barracuda Load Balancers, SSL VPN & Spam Firewall
• VMware Farm Administration
• Windows Server patching Using Shavlik, Big Fix & TPM.
• Windows Server Run and Maintain
• Windows Server Active Directory
• Citrix Administration (PS XP, 4 and Xenapp 6.5 farms)
• Advanced support for all current Operating Systems
• HP, Dell Hardware

PROFESSIONAL EXPERIENCE:

Confidential, Irving, TX

Systems Engineer

Responsibilities:

• Performed Windows Server trouble shooting, scheduled maintenance, patching and trouble ticket response for Windows Server 2003, 2008, 2008 R2, 2012, 2012 R2 and 2016
• Acted as shift lead on Sundays, Mondays and Tuesdays. This included assigning tickets and changes as well as monitoring the queue for severity 1 & 2 outages and running the daily team meetings in a 33,000+ global server environment.
• Reassigned to a QC/Supervising role Sunday through Thursday. Duties included monitoring Shift Lead performance, approving escalations to L3 support, providing technical and policy advice to Sys Admins working tickets and changes.
• Reassigned to a SME role for backup issues and failures. Worked with backup team and L3 Wintel to create backup KB articles and SOPs for common failures and upgrade issues.
• Environment includes VMware, HP and Dell physical servers in a global operation.

Confidential, North Richland Hills, TX

Systems Administrator

Responsibilities:

• Maintain and manage VMware 5.5U2 environment, 2003, 2008, 2008 R2, 2012 and 2012 R2 Windows Servers
• Manage Barracuda SSL VPN, Spam Firewall & clustered ADC 640 Load Balancers.
• Completed the migration to Windows Server 2012 R2 Remote Desktop Services.
• Completed upgrading all ESXi hosts to version 5.5 Update 2.
• Managed a small Xenapp 6.5 application farm for outside vendor use.
• Started building a central domain to replace 3 domains. Clinic sites are in progress of being migrated.

Confidential, North Richland Hills, TX.

Systems Administrator

Responsibilities:

• Assisted with UANT issues.
• Assigned to project to reduce 3 individual domains into 1.
• Worked on upgrading the 2003 Terminal Server environment to Server 2012 R2 Remote Desktop Services.
• Worked on changing the Print Management environment to using actual print servers.
• Group Policy export/import/reconfigure for the new domain.
• Environment included Windows 2003, 2003 R2, 2008, 2008 R2 and 2012R2. VMware ESXi 4.0, 5.0 and 5.5 hosts.

Confidential, Richardson, TX

Systems Administrator

Responsibilities:

• Managed Windows based environment as well as aid in a d Confidential center migration.
• Managed the backup system using CommVault/CommCell 9.0 R2.
• Assisted with management of the VMware 4.1/5.1 farms located at multiple sites.
• Worked on the network remediation project tied to the migration assisting with reassigning printer queues, DHCP scopes and DNS updates.
• Windows 2003, 2008 and 2008 R2 servers running in VMware and on Dell servers.

Confidential, Irving, TX

Windows Server Incident Management Engineer

Responsibilities:

• Provided Tier 1 Windows Server support in a multi-customer managed hosting environment.
• Worked in a high volume team environment troubleshooting customer and Sitescope generated issues.
• Technologies included Cisco UCS Manger 2.1 fault troubleshooting, VMware 4.0/4.1/5.0/5.1 vCenters and guest machines.
• HP & Dell physical servers. Windows 2000, 2003, 2003 R2, 2008, 2008 R2 including MS Failover Clustering.

Confidential, Fort Worth, TX

Windows Server Administrator

Responsibilities:

• Provided Windows Server Administrator support for a project development team.
• Worked directly with application vendor support, developers and Alcon staff as need to document and deploy a new product problem management environment.

Confidential, Arlington, TX

Senior Wintel Server Administrator

Responsibilities:

• Provided server refresh, Wintel administration, center rebuilds and L3 support for their customer’s environments.
• Used PlateSpin to perform P2P ad P2V server migrations.
• Environment included Windows Server 2003, 2008 and 2008 R2

Confidential, Garland, TX

Server Administrator Senior Professional

Responsibilities:

• Assisted with VMware Farm administration and refresh to version 4.1 ESXi.
• Updated and configured HP C7000 Blade Chassis.
• Installed and configured HP BL465C blades.
• Updated firmware, setup RAID and BIOS for ESXi use.
• Performed an in-place upgrade on the vSphere server from version 4.0 to 4.1.
• Patched/upgraded the existing VMware Host servers to bring them up to date.
• Provided Windows patching and other run-and-maintain support for the Raytheon IIS environment.
• Managed Remedy ticket queue for the Wintel Support Team.

Confidential, TX

Server Administrator Professional

Responsibilities:

• Preformed Administrative tasks regarding custom Group Policy deployment and Active Directory daily run and maintain in a 10,000 + user environment.
• Assisted with setup and configuration of Confidential Windows Clusters for file storage.
• Created Confidential policies based on Shavlik HfNetChk procedure to enable the patching of servers located in a DMZ from within the LAN.
• Assisted with administration of the MetaFrame PS 4.0 environment dealing directly with end user trouble tickets, daily maintenance and reconfiguration of deployed applications as required.
• Managed internal Confidential trouble ticket system for Wintel Support Team.

Confidential, Fort Worth, TX

Wintel Server Administrator

Responsibilities:

• Provided Windows-based server support to the Confidential / Confidential support account in Hurst, TX.
• Instrumental in updating and implementing an Enterprise disaster recovery strategy.
• Provided Exchange 5.5 administration for the Confidential / Confidential support contract.
• Mailbox creation and management, mail store maintenance and product specific patching and recovery work.
• Worked tirelessly on Confidential ’s migration from MS Exchange 5.5 to Exchange 2003.

Confidential, Irving, TX

Confidential Support Engineer

Responsibilities:

• Contracted to Confidential to provide support for Confidential Exchange Server.
• Worked on the Confidential Exchange Client Server Infrastructure Team.
• Supported Confidential Outlook 2000, 2002 and 2003.
• Supported setup, configuration, troubleshooting and deployment of Confidential Exchange Server 5.5, 2000 and 2003
• Supported Outlook Web Access, Outlook Mobile Access, Confidential Server ActiveSync, and RPC over HTTP.

Confidential, Carrollton, TX

Senior Support Representative

Responsibilities:

• Provided Level II support for advanced technical customer issues, focusing on Enterprise servers running Confidential server applications and operating systems: Windows NT 4.0 Server; Windows 2000 Server; Windows Server 2003; Confidential Exchange 5.5, 2000 and 2003.
• Responsible for agents in Windows NT 4.0, Windows 2000 and Windows XP install and configuration, including advanced system configuration.