SUMMARY:

• Results - driven Network Engineer, Voice/Data, Technical and Systems Support Specialist with 30 plus years’ experience in the telecom, cable, and wireless industries
• Experience supporting network infrastructure, routing/switching, wifi, cable plant, cable modem terminating systems (cmts), security and configuration changes via multicast connections and service providers.
• Expertise is in commercial networks, service provider wide area networks, and extranet/Internet infrastructures.
• Skilled in providing IP networks support, installations and maintenance of data infrastructure such as Wireless Domains, VPN, ATM, Frame Relay and Wide Area Networks (WAN) using routing protocols such as EIGRP, OSPF, RIPv2.
• Knowledge of Confidential ’s encryption technologies (IPsec, SSL), standby protocols HSRP and VRRP, and network address translation (NAT) experience plus wireless security systems.
• Solid experience in identifying and troubleshooting problems in complex systems and network environments

TECHNICAL SKILLS:

Unix, Linux, Oracle, SunOS 2.5, Solaris, Windows / XP / NT/ Vista / 7/ 8/10, Word, MS Office, Remedy, Crystal Reports, Visio, Clarify, SCO UNIX, VTAM, OS/2, Visual Basic, Confidential Router /Bridges /Switches, OSPF, EIGRP, BGP, ISIS, RIP, RIPv2, TCP/IP, QoS, SAN, T1, Frame Relay, X.25, ATM, DNS, ADSL, LAN, WAN, WLAN, VLAN, DHCP, CPE, IneoQuest, Spectrum, Mixed Signals, MySql, Broadband, Sonet, IPv4, IPv6, DNCS, PPV, MPEG2/4 H.323, VOD, DHCT, CMTS, SNMPv2, SNMPv3, QAM, QPSK, ROSA, Wi-Fi 802.11a/b/g/n/ac, PPP, PPTP, L2TP, PL/SQL, VoIP, Serial, ANSI, RS-232, Perl, MS Windows 2003 Server, SQL Server, Apache server, Confidential Packet tracer, Security Device Manager(SDM), CCENT, CCNA, Confidential 7609, 7500, 3500, 2600, 2500, ASR5K routers, WebEx, LiveMeeting, SalesForce and NetSuite user, DMZ, Firewall, SMPP, SS7, HP Openview /Netcool, Network Node Manager/Operations Manager for Unix (NNM/OMU), SCAMP, Snooper, GSM 03.40, SMS, UMTS, TDMA, CDMA, Wireshark, cloud, ACE 4710(FGW), ASR5000, MetroCell, FemtoCell, Confidential Broadband Access Center (BAC), Multicast, Signal Over IP (SoIP) protocol, BEMIS, Device Provisioning Engine (DPE), Cellular Admin of Remote Devices (Card), E911, Intrado vendor, SGSN, Radio Network Controller (RNC), Application Layer protocol TR-069, RDU, Operations & Maintenance Center - Radio (OMC-R), Mobile Technology Indicator (MTi), Voice Signaling (Iu-CS), Packet Signaling (Iu-PS), Superfluid, PACT, PacketCable, DOCSIS 3.0 (Data Over Cable Service Interface Specification), e-MTA embedded Multimedia terminal adapter, MTA, QAM, eCM, eSTB, DCC, Confidential BACC provisioning system, PRISM, IPCONTROL, TR-069 Device Functionality Testing, IXIA, Veriwave, Qualicom cloud platform, ImageControl 5.0, DACS, MPLS, JIRA / Chalk ticketing systems.

PROFESSIONAL EXPERIENCE:

Confidential, Denver, CO

Docsis Engineer

Responsibilities:

• Assisting internal/lab clients with issues related to cmts operations
• Troubleshooting reported problems via emails or ticketing (JIRA/Chalk) system
• Validating service availability and completing client requests for services.
• Perform Spectrum analyzer captures to view RF plant characteristics to determine frequencies in use and signal quality
• Perform editing of routine expressions and perform IOS script changes, DSG Config and frequency balancing.
• Evaluate and troubleshoot RF cable termination issues and confirm modem registration processes
• Experienced in Confidential BACC and Confidential Prime provisioning and a good working knowledge of Docsis standards
• Perform various testing of legacy cable video systems and architectures including QAM, eCM, eSTB that require Channel Bonding, SNMP Simple Network Management access and MDDMAC Domain Descriptor Override over Confidential UI, DCC, UCC and DBC testing
• Provision cable modems, verify RF power as it relates to Confidential plant
• Document and maintain equipment inventories and location in Visio, Racktables and Excel spreadsheets
• Build / provision multi-vendor (Arris E6k and CASA c100g) cmts units from the ground up
• Maintain multi-vendor cmts firmware and upgrades
• Build RF cabling and perform wiring of 2-1 RF cabling to diplexers
• Build R-Phy headends. Maintain ipscopes via IPCONTROL. Isolate routing issues. Troubleshoot cable modem/ Confidential and Confidential issues.
• Build and move headends, CCAP, video, NCD Charting, Prefix-list, Route-map, etc.
• Execute MOPs and plant changes as needed, make meeting deadlines and follow process and procedures as directed by management.

Confidential, Denver, CO

Principle Technologist

Responsibilities:

• Perform IP testing of Docsis over IP, Docsis 2.0, 3.0 and Security features over Confidential (settop box) products.
• Perform various testing of legacy cable video systems and architectures including QAM, eCM, eSTB and cmts that require Channel Bonding, SNMP Simple Network Management access and MDDMAC Domain Descriptor Override over Confidential UI.
• Testing tools and tools such as JIRA, HP Application Lifecycle Management, Iperf, Nmap and Averna docsis packet capture
• Design and create packet capture in-band and out of band to monitor bandwidth and/or troubleshoot communications issues.
• Create test headend environments to perform specific test and collect specific data
• Analyze system issues, identify appropriate fixes and leverage external teams to improve and fix issues
• Design network test cases from existing docsis test data to improve Confidential /cpe performance.
• Work with management, engineering and design teams to achieve goals
• Document changes and outcomes for other technical staff and internal customers

Confidential, Denver, CO

WiFi Wireless Engineer

Responsibilities:

• Responsible for testing and integration of multiple vendor products into Confidential ´s network for the development and deployment of DOCSIS Confidential devices and platforms that include Confidential UBR10K, ARRIS E6000 plus WiFi verification using IXIA’s Veriwave Wavetest 90
• Hands on WiFi QA work in a lab or cable system environment to validate test plans and configurations before service deployment. Including IPv4 and IPv6 security and Wifi Alliance compliance.
• Support vendors with product and service requirements based on Confidential business needs and internal customer requests. This position requires technical skills and working knowledge of DOCSIS Specifications including the following technologies; DOCSIS 1.0, DOCSIS 1.1, DOCSIS 2.0, DOCSIS 3.0, DOCSIS 3.1, Packet Cable 1.0, Packet Cable 1.5 and Packet Cable 2.0.
• Ability to accomplish activities related to system design, equipment configuration and installation, integration, testing, WiFi compatibility and service validation prior to commercial deployment.
• Develop documentation related to design and proper configuration of system components.
• Troubleshoot and analyze transport, networking and software configurations.
• Transfer researched knowledge to division, project managers and field engineering personnel as necessary to insure the timely deployment of new technology and test results.
• Represent Confidential business interests in a wide variety of settings and relationships including company management, business partners, and equipment vendors.
• Define Confidential custom models between customer-premises equipment (CPE) and Auto Configuration Servers (ACS).
• Standardizing Confidential auto configuration and the control of other Confidential management functions within an integrated framework that includes design and testing of the growing number of different Internet access devices such as modems, routers, gateways, set-top boxes, and VoIP-phones for the end-users.

Confidential, Denver, CO

Tier 3 Network Engineer

Responsibilities:

• Responsible for operating, deploying, managing, and continuously improving Confidential ’s Voice, Video, Commercial, Data, Home Security Systems, and Network services as well as associated infrastructure in a 24/7/365 environment.
• Serves as tier-3 operations support for various field, Confidential, vendors, and customer-focused organizations.
• Provides and coaching to NSAR, Confidential, sub-set of field organizations, peers, and more junior engineering operations staff.
• Work directly w/leads, external vendors, third parties, and associated agencies to address PSTN, peering, inter-operability issues, etc.
• Administers and deploys configuration changes in a WebLogic, Unix, Linux environments. Develops and implements fail over procedures to mitigate impacts resulting from failures in the application or infrastructure.
• Performs a variety of complex analytical duties in the planning, deployment, testing and evaluation of Confidential ’s network, products, and services including CRAN, CMTS, and the IP platform, Voice, Data, Commercial, Systems, and Video platform.
• Systems- Design, code, test, deploy programs and scripts in shell, Perl, C, C++, etc.
• NETWORK- Load balancer, firewalls, routers, CMTS, advanced troubleshooting, IPv6, MPLS, IP management, DNS, traffic management.
• VOICE - PSTN, SIP, Routing, Cedar Point, IMS, SS7, carrier to carrier, Layers 1, 2, 3, ENC
• COMMERCIAL - Confidential, Arris, Ciena, Juniper, ENS, iControl and associated services.
• VIDEO- DSG and 2way conduit applications, channel migration from the headend to the CRAN, set-tops, IP video delivery - RPD's, OM-1000's, and NC-1500's, MPEG troubleshooting, through a variety of highly complex analytical duties in the testing and evaluation of Confidential 's network, headends, etc.
• Directs third party agencies (i.e. Confidential & Confidential, Verizon) and internal resources while troubleshooting and resolving complex peer-to-peer troubles.
• Provide acceptance of new products (i.e. cable modems, systems,) testing such as operational readiness, tools focused on automation (i.e. IP scope tool,) etc. Supports all of the XNOC tools and alarms, monitors, isolates, triages, and resolves outages and impairments.
• Directly executes changes, in the network and across systems, focused on deploying new services, implementing changes, and stabilizing products following established change management processes.
• Accountable for providing technical assessment of changes across ecosystems to ensure resolving potential conflicts before impacting intra-/inter- related vertical systems. Develops and reports on metrics which show system uptime and overall service desk compliance to ITIL standards.

Confidential, Denver, CO

Technical Support Engineer

Responsibilities:

• Provide 24x7 phones, web portal and email support for Confidential customers like Confidential and Confidential
• Provide initial point-of-contact for customer emails, calls and portal generated trouble tickets
• Troubleshoot system and network problems and diagnose and solve hardware/software faults
• Maintain customer specific SLAs
• Initiate repair and return process
• Maintain TAC knowledgebase
• Coordinate customer contact with Sales Engineers (SE)
• Support first office application/initial product deployment
• Act as point-of-contact/resolve hardware and software warranty issues
• Assist SE with software and hardware updates
• Support and Maintain the Denver/Atlanta lab environment
• Provision and set up VoIP functionality in various products, including IMS and NCS solutions
• Assist in the test of gateway features including routing, interface, VLAN
• Enter defects found into JIRA tracking system
• Review product requirement documents including related standards and specifications, which leads to updating test setup processes accordingly

Confidential, Atlanta, GA

NOC Network Specialist

Responsibilities:

• Provide 24x7x365 production supports to monitor service-related Key Performance Indicators, SNMP alarms, and CTS tickets.
• Provide conference calls and outage bridges an actively participated to provide guidance and assistance.
• Provided Tier 3 Customer Confidential and NSS escalation support on difficult customer problems or conditions. Provided SIR 1 and 2 executive notifications and updates.
• Troubleshoot those same indicators using knowledge of the BAC-Broadband Access Controller, NetCool, HP Openview, SCAMP, Snooper, RANAP, MTi, GeoProbe, UNIX, TCP/IP, SMS, GPS, routing protocols, and GSM 0340 RF standards.
• Support End-2-End UE to Packet core network triaging for UMTS/LTE LuCS and LuPS degradations. Tasked to ensure the data network performance is Confidential or above the established performance thresholds.
• Opens, updates and closes tickets as required to track progress of FemtoCell, engineering changes, software upgrade, GPS addressing and connectivity trouble resolution
• Assists and supports Field Operations as well as MNRC, DMZ support, Force Switch Tech and outside vendors such as Confidential .
• Maintain documentation of daily operations inventory of FemtoCell and phones in lab area.
• Inspected internal network security connectivity, including firewalls, IPSec and SSL VPN, performed network monitoring, probed market network gateways; reviewed networking protocols via remote secure access methods.
• Responsible for tracking array of highly technical activities with emphasis on specialized large-scale Node-B, RNC and MSN Data Translation engineering projects.
• Actively engage with others to understand issues and gather necessary information for shift transition and ticket resolution plus follow established policies and procedures and manage multiple tasks as a team.
• Monitor both IP and ATM transport engineering that support the wireless infrastructure in to the MicroCell product. This includes but is not limited to; HNB GW, FGW, SeGW, NTP servers, AAA servers, Ethernet to Cell (Gig-E) conversions, Confidential SIAD configurations, IUB over ATM growth, MSN rehome and Rebalances, county frequency retunes, new site builds, Node B, eNode B and or RNC rehome and rebalances as it pertains to LuCS, LuPS, IuB and IuR interface within the Radio Access Network during nightly MOPs.
• Acquired Knowledge of UTRAN and RAN topology, IP networking fundamentals, transport hierarchy from DS1-OC3, and Asynchronous Transfer Mode (ATM) as defined for UMTS transmission, UMTS, 2G, 3G and 4G LTE as on the job via eLink.
• Work intricately to support the production Operations team in identifying issues and troubleshooting root causes to increase network performance and ensure service reliability.

Confidential, Atlanta, GA

Tier 3 Network Support Technician

Responsibilities:

• Provide monitoring, analysis and troubleshooting of the 24x7x365 Confidential Central Division Video delivery system and infrastructure.
• Supported Confidential infrastructure, Routing/Switching, Security and configuration changes.
• Handled telephone and email escalations from the XOC, engineering, management teams and vendors for advanced troubleshooting and problem resolution.
• Act as a division subject matter for all assigned technologies and provided guidance and assistance. Communicated in a clear, concise manner during an outage condition, actively participant in conference calls and outage bridges.
• When needed, retrieve video and network performance data and correlate Remedy events across multiple subsystems to prevent truck rolls and activated the IVR systems to inform customers of outages.
• Identified technical issues quickly and escalated them to the appropriate engineering teams.

Tier 4 Network Engineer

Confidential

Responsibilities:

• Provide a technical resource on IP router network technologies and CMTS systems.
• Analyze IP network design and traffic flows for network optimization in the Regional Area Networks. I used engineering Linux server to generate scripts, perform FMP’s, NCP work, failovers and SM updates for Confidential 10k /Arris C4 / Confidential BSR and Juniper CMTS.
• Configure OSPF and BGP routing to efficiently distribute customer traffic in Regional Area Network Interface.
• Provide technical support for IP network problems.
• Follow engineering design life cycle with proper documentation hand-off to XOC operations groups to ensure that all detailed designs adhere to established network standards.
• Perform Non-DHCP node moves, frequency and modulation changes. Perform load balancing when needed.

Confidential, Atlanta, GA

Network Consultant

Responsibilities:

• Provided network and telephony support to commercial customers in the metro Atlanta area.
• Provided services such as VoIP integration, PBX installations, Cat 5 voice/data cabling, and SOHO Wi-Fi deployment.

Confidential, Atlanta, GA

Systems Technologist

Responsibilities:

• Provided all levels of support, assisted customers with security problem definitions, resolution, configuration and deployment.
• Supported many Confidential Network infrastructure, Routing/Switching, access points, Security and configuration changes via multicast connections and service providers.
• Kept reliable records of all customer calls, problems, and resolutions via the salesforce database.
• Monitored various deployed Linux/Redhat systems and collected performance data for problem resolution.
• Using advanced knowledge of current and past Red Hat Linux Server operating systems loaded Intel-based 64-bit server on HP platforms, installed VMware environments on mobile devices, adjust Bind DNS, NFS, LVM, user account management, Sudo access, and secured using wireless vulnerability assessments.
• Inspect network security, including firewalls, DMZ design, IPSec and SSL VPN, network monitoring, network gateways; reviewed networking protocols and intrusion detection via remote secure access methods with the customer’s permission.
• Perform and assist others with troubleshooting of issues and problems using SSH and remote WebEx access. Resolved service requests on Linux Server hardware, OS and RF related incidents. Perform regular server maintenance including patches and updates of the Linux Servers, components, hardware and application if needed.
• Verified Confidential settings and identified false positives, intrusions and wireless threats to the enterprise network.
• Traveled to various customer sites to perform special upgrades and hands-on troubleshooting.
• Work independently as the primary technical resource and/or subject matter expert assigned to projects.

Confidential, Atlanta, GA

Technical Support Engineer

Responsibilities:

• Collaborate and consult with key technical and sale staff to design solutions that meet business requirements. Design, deploy, administer, and maintain Red Hat Enterprise Linux servers, including TCP/IP network, storage and adhoc DMZ zones.
• Provided all levels of support, assisted customers with problem definition, resolution, configuration and deployment.
• Kept reliable records of all customer calls, problems, and resolutions via the salesforce database.
• Monitored various deployed Linux/Redhat systems and collected performance data for problem resolution.
• Rebuilt Linux platform to diagnose/resolve customer issues and troubleshoot live customer issues with them on-line.
• Perform backup and recovery design and planning in our test lab or on the customer equipment
• Verified Confidential settings and false positives, intrusions and wireless threats to enterprise network.
• Troubleshoot and assist others with root cause analysis and reporting.
• Performed VMware Wireless Vulnerability Assessment with customers and in-house to isolate complex issues.
• Generate status reports of current activities and projects for customer/management.

Confidential, Atlanta, GA

Sr. Network Support Engineer

Responsibilities:

• Provide primary help-desk technical support for the installation, integration and maintenance of the Confidential Atlanta Digital Broadband Delivery System (DBDS) to include analysis, diagnosis and resolution of technical support problems. Receive customer support calls from the customer and work to resolve DBDS issues within the prescribed standards. As a network engineer I recognize problems by category, research solutions from various sources and apply documented procedures to resolve the issues.
• My initial DST (Daylight Savings Time) contract Confidential was to upgrade SA’s customer DHCT, QAM, DNCS, VOD, Application Server OS/Resapp, install Solaris patches on a UNIX-variant operating system, upgrade SA Service Packs, and perform pre-install system checks.
• Performed seven months of set-top testing, accessed ospf routers, resolved DOCSIS3.0 issues of QAM and QPSK US and DS flow problems via NMS, performed drill downs to individual shelves to upgrade code or disable equipment and verify cable modems termination systems such as C4, 10k, BSR and UBR CMTS systems.
• Opened tickets when needed on analog and digital transmission channels on upstream or downstream issues on PPV, IPPV and NVOD.
• Worked with Confidential networks, a router such as the 7500’s using ospf protocols to verify routes and problem areas.