Sr. Voice and Network Manager Resume

SUMMARY:

Dedicated solution oriented strategic thinker that strives to drive productivity and performance up while lowering costs through automation, process improvement, and standardization. A Leader with Owner - mentality that promotes this trait through empowerment and trust; an Integrator with a vast background in technologies. An agile and risk aware individual looking to expand my Service Support, Leadership, Managerial and Infrastructure carrier. Seasoned 20 years in IT positions with more than 15 years in lead or leadership roles.
Cost Benefits Analysis, Contingency Planning, Global Team Management, Risk Assessment, Mentoring, Business Impact Analysis, Short and Long-Term Budgeting, Training, Data Integrity/Recovery, Vendor Management, ITIL Foundation, Six Sigma Lean, Leadership, Agile/Scrum and Waterfall Project Management, IT Solution Strategy/Road-mapping, Process Management, Transition Management, Service Management, Change Management, RFP/RFQ Proposals, Managed Service Manager, Support Model Design.
IT Research & Development, Network & Telephony Design and Road-mapping, Network & Systems Security, Disaster Recovery Planning, Data Center Greenfield Design and Deployment, Mobility Road-mapping. Assisted in Cloud Design and Migration (Azure & AWS).

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Voice and Network Manager

Responsibilities:

Lead a team of 5 in 3 different locations globally.
Manage Network & Voice Infrastructure Operations for more than 40 locations globally in around 13 countries.
Build out Project proposal for Technical Scope, Timeline, Resourcing, and Outsourcing requirements.
Strategy and Architectural Design for Network and Voice.
Assist Senior Director with Voice and Networking Budgets.
Work with management and business on other project initiative and provide network feedback on design and recommendations.
Use Change Control and Incident Management software to track progress.
RFP and RFQ proposals
Capacity Planning.
Document network processes and configurations.
Acquisitions and Divestitures. Technical lead for Voice and Network.
Mentor and Coach Employee’s
Provide Executive level reports, recommendations, and documentation.
Provide Tier 4 Escalation
Service Manager, Business Relationship Manager, and Change Manager for Network and Voice Services.

Confidential

Global Telephony Manager

Responsibilities:

Responsible for management of annual operating budget of $11 million.
Mobility Management, BYOD Policy creation, MDM/MAM/DLP strategy.
Telecom expense approval with a $30k approval limit.
Managed Telecom Infrastructure Operations for over 60 locations in 35 countries
Managed (Telephone, Collaboration, and Mobile solution) expense approval.
Managed Outsourcing team and Managed services
Dimension Data
Fuze
Wipro
Tango
Strategy and Architectural Design for Voice, Mobility, and Networks
Work with management on other project initiative and provide network feedback on design and recommendations.
Use Change Control and Incident Management software to track progress.
Procurement activates
Capacity Planning
Document creation and reporting to executive leadership
Work to separate Confidential Network and Telecommunication systems from Confidential
Tier 4 Escalation for Network and Voice.

Confidential

Global Telephony Manager

Responsibilities:

Telecom expense approval with a $50k approval limit.
Manage Voice Infrastructure Operations for around 300 locations in about 65 countries.
Lead Operations team of 4 FTE and 3 contractors in 5 countries, for a Follow the Sun support team.
Lead Project team of 3 contractors in 3 countries to launch new on-prem voice solution as well as the operations team.
Managed Outsourcing team and Managed services
Dimension Data
Fuze
Verizon (VaaS)
Wipro
Installation, updating and refreshing of network configurations and hardware.
Strategy and Architectural Design
Disaster Recovery (DR) Testing.
Work with management on other project initiative and provide network feedback on design and recommendations.
Use Change Control and Incident Management software to track progress.
Procurement activates
Capacity Planning
Assist with BYOD Policy creation.
Document network processes and configurations.
Design application engineering over multiple WAN links per site.
Updating software and hardware in Data Centers and Remote Sites.
Work with End Users to mitigate and resolve current and future issues.
Participate in defining and acquiring network equipment.

Confidential

Senior Network Engineer

Responsibilities:

Implementation of the technical infrastructure, networks, tools, and security.
Recommend and implement improvements to network and telephony (VOIP) configurations.
Maintaining, tuning and monitoring of network, Patching network equipment to meet security and version requirements.
Administration and installation of production network equipment.
Tier 3 Network Escalation.
Act as Business Relation Manager to ensure production systems performance and optimize when needed.
Participated in defining and acquiring network equipment.
Capacity Management of Network Bandwidth.
Documentation of network processes and configurations.

Confidential

Universal Subject Matter Expert Engineer II

Responsibilities:

Confidential

Senior Technical Consultant / Senior Network Engineer

Design and Implement Disaster Recovery Solutions (BCP & DRP)
Design Network Security and Infrastructure for various Network sizes and needs.
Consult on Client/Server Software, Hardware needs. Then Build, Maintain, Repair, and Install.
Implement Directory Service, Virtualization, Databases, Mail, AAA, Web, Application, Proxy and many other server environments.
Create Technical documents for sales and administrative purposes.
Create Policy Documents to assist business in IT security needs.
Service Engineer for all facets of IT services, Infrastructure, Application, Database, and End User Device Management.

Confidential

Manager

Responsibilities:

Confidential

Regional Field Service Manager/Regional Project Manager

Responsibilities:

Confidential

Owner, Field Service Engineer

Responsibilities: