TECHNICAL SKILLS:

• Microsoft Office 2003/2007/2010/2013 , Office 365, XP, XP - Pro, Vista, Windows 7, Windows 10, Scripting Language Experience, Outlook Exchange/Word/Access/Excel/Power Point/FrontPage, Active Client 5.0/6.3/6.7, Remote Client Desktop, SMS Remote Assistance, Remedy/Action Request System, Adobe Reader, Photoshop, Microsoft Exchange, Active Directory, STAMIS, DHCP,
• UNIX, Smart-Board Technology & Notebook Software/Lamp Units (Repair, Replace & Update), Mobile Devices Support (iPhone, iPad, Android), Cisco VOIP Phone systems, Cisco Anny-connect VPN, Online Imaging (SCCM), Offline Imaging, Basic hardware repair including replacing HD, fan, RAM, motherboard, etc.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Production Operation Specialist

• Troubleshoot and resolve Windows 7/10 issue
• Image Windows 7/10 computers using SCCM 2012
• Configure workstations to access Active Directory Domain and network
• Configure workstations to access network printers
• Troubleshoot and resolve network connection issues
• Help End User community setup work email on Android\iPhone
• Troubleshoot and resolve Outlook/Office 365 email issue
• Use Microsoft SCCM 2012 to install software and image computer
• Use Remedy Help Desk ticketing system
• Manage user, computer objects and security groups in Active Directory
• Configure and troubleshoot Office 2010/2013 issues
• Help End User community use required applications/Box for file collaboration/Okta
• Troubleshoot/resolve any VPN Cisco AnyConnect Client issues
• Used Remote Desktop Protocol and Microsoft SCCM to troubleshoot/resolve issues for telecommuting Users
• Troubleshoot variety of internet connection issues (DSL, Cable, Fios) so telecommuting users could use VPN to authenticate to company network

Confidential

Technical Project Coordinator (Contract)

• Responsible for providing support to the government client, BCS Project Team, and BCS related support to subscribing project teams.
• Assist with the coordination and scheduling of tasks per the project work breakdown structures, schedules and milestones.
• Assist with defining and documenting BCS implementation and operational processes.
• Track and report status on both an ADHOC and recurring basis. Assist the BCS Project Team with the development of presentations, updates to administrative documentation and the documentation of deliverables. Develop and provide inputs for monthly and weekly progress reports.
• Provide meeting support including coordination, scheduling, and preparing meeting minutes. Record and track meetings, minutes and progress on action items.
• Support follow up and documentation of daily operational tasks and issues.
• Work with government and vendor project team members to determine the document contents. Maintain and track documentation on Share Point.
• Provide writing and editing support for team members, as needed, ensuring documents are properly formatted and that grammar, punctuation, and verb tense are correct.
• Strong oral and written communication skills, as well as strong organizational and task tracking skills.
• Ability to work independently as well as within a team environment.

Confidential

Sr. Information Technology Engineer (Contract)

• Responsible for all desktop/laptop support in the WBV region
• Provide support for Windows 7 & 10, over 30 internal & third-party applications, as well as multi-vendor laptop & desktop hardware (Dell, HP, Lenovo, and Panasonic)
• Perform operating system and application pushes via RIS and SCCM (32- and 64-bit)
• Manage Active Directory accounts (Account creation, deletion, and modification)
• Train users on applications, data backups and hardware through creation of training documents and one-on-one consultation
• Perform virus removal and data recovery as required
• Act as liaison between various groups, while supporting vendors to resolve network element connectivity issues
• Makes user resources available; Approves work products, software & apps on secure network
• Set up and maintain updated certificates on all VPN accounts accessible for Executive body
• Maintain inventory companywide for all physical devices to include laptops, cell phones& radios
• Build/Image/Deploy Windows 7/10 Operating Systems using SCCM standalone imaging tool
• Maintain Network Infrastructure, Switch connectivity, WAP configurations & scheduled migrations

Confidential

Sr. Desktop Support Technician (Contract)

• Provide support for Investment Administration and Law Offices within T. Rowe Price
• Maintain Remedy ticket queue and lead mission-critical upgrades and conversion efforts in a mixed Windows and Apple based environment
• Troubleshot break/fix issues on laptops, desktops, printers, smartphones, etc.
• Maintain optimal systems up-time and software install
• Adept at conducting root cause analysis to identify and resolve critical technical issues
• Expertise in relating to confused and frustrated end-users by leveraging combination of service skills, technology training, and troubleshooting capabilities

Confidential

Lead IT Project Analyst

• Reports to and receives direction from Executive Sponsor
• Participates in and approves project plan and deliverables
• Reviews and prioritizes project work plans with objective to stay on time and on budget
• Provides status reviews to Executive Sponsor and Steering Committee
• Assists in managing Senior Technical Staff and all Technical Projects
• Provide desk-side and remote support for all users in the company, including CEO, CFO, business office staff and field staff at home office/inpatient unit and three remote sites in Middle Tennessee
• Maintain IT infrastructure hardware including end-user PC’s, wireless devices, servers, routers, etc.
• Build and deploy Windows 7/10 images for desktop and laptop PC’s using Windows AIK and Microsoft Deployment Toolkit
• Manage and deploy assets to include apple and android platforms
• Maintain security access through FOB panel/security entry platform database
• Responsible for projects involving Forms Committee, Windstream, Verizon, Shortel and all other communications projects related to collecting data for future layouts
• Responsible for managing in-house HW repair such as swapping LCD’s/Motherboards/DVDs/keyboards/hard drives, etc.

Confidential

Systems Administrator (Contract)

• Implements systems security plans, policies and preventive maintenance schedules
• Runs tests to verify operability and functionality
• Carries out routine maintenance, upgrade, and support of servers
• Performs assignments using standard principles, concepts and methods for systems administration and systems engineering
• Provides ongoing optimization and problem solving support to minimize interruptions in customers’ ability to carry out critical business activities
• Provides information and instructions related to the maintenance and service process
• Runs systems backups. Prepares and presents reports and briefings to technical/administrative staff
• Interprets IT policies, standards and guidelines

Lockheed Martin

IT Analyst (Contract)

• Servicing all software/hardware installs and technical repairs for the Army Core of Engineers in the Nashville district for Lockheed Martin.
• Handled trouble tickets through Remedy; Deployed laptops and workstations; Installed software;
• Troubleshot software and hardware issues; Virus rebuilds; Repaired all CAC card issues; Used ‘Ghost Viewer’ for all re-imaging
• Maintained a log/list of all hardware/software maintenance; Kept all SOP’s up to date; Monitored and maintained technology to ensure maximum access
• Provided individual training and support upon request; Stayed familiar and current with all network and operating systems
• Provided network accounts and passwords as required; Identified and prepared hardware for disposal when appropriate; Ensured hardware was stripped and secured before disposal

Confidential

PC Support Specialist (Contract)

• Part of a Dell deployment team responsible for the deployment of over 750 new desktops and laptops upgrading to Windows 7 operating system. Ensure user data was backed up; Installed printers and scanners to new systems
• Ensured new systems were able to connect to the network installing interface cables.
• Provide technical assistance in troubleshooting computer hardware, network, and software errors with commercial off the shelf (COTS) programs as well as DoD and MEDCOM programs such as AHLTA, CHCS, Dragon, AsUType, IMPAX, and Credant.
• Resolved software and hardware interoperability with new operating systems and provided user training

Confidential

Help Desk Technician (Contract)

• Provide technical support to approximately 4,000 computer users on Ft. Campbell
• Assist with maintenance, installation and repair of software/hardware on in-house desktops and laptops on a routine basis
• Provide installation information to Information Management Officer (IMO) on updates to network, machines and upcoming events and CAC (Common Access Card) fixes
• On a daily basis I provide high quality and professional customer service to include trouble shooting, problem resolution and quality assurance
• Assist IMO with permission access, set up users Outlook Mailboxes, create new profiles, run updates, install/uninstall software, trouble tickets and troubleshoot printers/digital senders and blackberries
• Extensive knowledge of programming and translation of computer script languages, Internet protocols, Internet server operations and operations systems on Microsoft Exchange Server 2007 &2003
• Skilled in utilizing computer graphics equipment to perform job tasks
• Advanced performance of user profiles, startup and recovery
• Coordinate and assists in the utilization and operation of IT and LAN/WAN equipment and servers
• Interact with Information Assurance Security Officer to obtain, change or delete user passwords

Confidential

Telecommunications Operator/Maintainer

• Worked in Communications Security (COMSEC) vaults in decrypting and issuing COMSEC to many units and kept accountability of what COMSEC was given to which unit and ensuring that it was destroyed on time.
• Specialized in operating and repairing data transfer devices such as AN/CYZ-10’s. Specialized in programming and updating Secure Terminal Equipment (STE) and Secure Telephone Units (STU) to make secure calls; worked with iridium satellite phones.
• Extensive experience working on the Local Management Device/Key Processor and the Local COMSEC Management System (LCMS) updating inventories, issuing keys, downloading keys, and keeping accountability of accounts and equipment
• Maintaining and handling classified documents/data including preparation, marking, storage, reproduction, destruction, receiving, transmitting, and faxing procedures; Cross-trained with setting up and operating handset radios and KIV-7's; Knowledge of the organization structure, mission and function of host installation and all collocated activities.