helpdesk specialist Resume chantilly, va - Hire IT People

SUMMARY:

To obtain a technical position with a company that will allow me to utilize my knowledge of computers, as well as provide an encouraging learning environment.

TECHNICAL SKILLS:

Installation and configuration of routers and switches; Serial and Ethernet Interfaces
Configuration/troubleshooting of Interswitch connectivity; Trunk ports, DTP, VTP (v1&v2), VLANs, Native VLAN; Configuration/troubleshooting of STP protocols, PVST+ and RPVST+; EtherChannel
Configure/troubleshoot IPv4 addressing/subnetting; Configuration of static/dynamic routing; Route Summarization, Configuration of IPv6 addressing
Configuring routing protocols such as OSPF, OSFPv3, EIGRP, Basic eBGP, RIP, and RIPnG; Troubleshooting routing and router operations on current Cisco devices
CDP/LLDP Configuration; Knowledge of LAN technologies, Switches, Cables, Hubs, Bridges; Router IOS Backup and Recovery
Installation, configuration, upgrading, diagnosing, and troubleshooting DOS/ Windows 9x/Me/NT/ 2000 Professional/2000 Server/2003 Server/XP/Windows 7
Preventive maintenance, system recovery, remote installation, disk imaging and backups
Installing and configuring active directory, DHCP, DNS, WINS, RRAS, VPN servers, and IIS
Managing access to files and folders, users and groups (local/domain based), Security (local, and group policies)
Intermediate setups/ repairs of local and network printers
User profile creation and configuration of Outlook Exchange Accounts
Detailed knowledge of Microsoft Office suites Windows 2000, XP, Windows 7
Over 12 years of experience in the IT field providing onsite/remote support

PROFESSIONAL EXPERIENCE:

Confidential, chantilly, va helpdesk specialist

Provide Level 1 & 2 computer support by phone
Create user accounts using Active Directory
Create network security groups and apply permissions to shared network folders
Assist Cybersecurity team in removal of malware from workstations and laptops
Processed employee check - outs, changed expiration dates for user accounts
Assist and educate users with VPN and remote access connectivity
Handle trouble tickets using Remedy ticketing system, frequently troubleshooting remotely using remote tools such as SCCM
Monitor and distribute open tickets to various IT departments
Respond to emails and voice messages in the Helpdesk queue
Assist security team with documentation and deactivation of lost equipment
Process equipment request and return forms for end users
Provide user support with mobile device synchronization, password resets, and deactivation
Remotely install various applications on desktops and laptops
Assist users with RSA token synchronization and PIN resets

Confidential, herndon, va pc/network technician

Assisted and educated users with VPN and remote access connectivity
Replaced laptop and desktop components under warranty
Configured network/Internet connections on systems
Performed regular system maintenance running Disk Cleanup, Defrag, scanned for viruses with Norton Antivirus
Handled trouble tickets using Remedy ticketing system, occasionally troubleshooting remotely using remote tools such as NetMeeting
Backed up and restored user data including desktop item, Internet bookmarks, and Outlook email archives
Imaged, configured, installed PCs and laptops using Norton Ghost and network implementation

Confidential, mclean, va

desktop support technician

Performed migrations/upgrades with Dell, HP and IBM systems
Resolved software errors on programs such as Microsoft Office, Adobe, Java, Cisco VPN, Blackberry Desktop Manager, Internet Explorer, MSN Messenger
Assisted users with VPN and remote access connectivity
Imaged PCs and Laptops with Norton Ghost
Replaced laptop and desktop components under warranty
Wiped company data from Hard Drives on systems that were to be purchased
Configured network/Internet connections on systems
Performed regular system maintenance running Disk Cleanup, Defrag, scanned for viruses with Norton Antivirus

Confidential, mclean, va

computer/network ops technician

Installed various software packages such as Microsoft Office Suite on site and remotely
Backed up user data and settings during system migrations
Resolved trouble tickets including hardware and software issues
Managed and recorded system upgrades/ redeployment
Imaged, configured and installed PCs and Laptops using Norton Ghost and other network implementation

Confidential, fairfax, va

pc technician