SUMMARY:

• Accomplished telecommunications professional experienced in all aspects of installation, integration, operation, maintenance, and support of mobile and wired networks with strong fundamental in 2G/3G/LTE procedures and protocols. Familiar with 5G network architecture and protocols. Performed numerous systems upgrades, supported numerous rehomes, and authored multiple MOPs for network configuration changes. Strong background in TCP/IP and IP networking with CCNA & CCNP certifications. Familiar with Linux BASH and skilled in Python programming and scripting with the ability to automate network audits. Proficient in using Wireshark for packet analysis.
• Proven technical, interpersonal communications, and training skills. Recognized for the ability to work well as a valued team member and leader with exceptional work ethic. Strong supervisory and leadership skills able to deliver quality results on time.

PROFESSIONAL EXPERIENCE:

Confidential - Plano, TX

Advanced Technical Support Tier 3 - DSL/U-verse

• Provided 24x7 Tier 3 support for the ATT DSL & U-verse networks consisting of SmartEdge, Redback, Juniper and ALU (7750/7450) routers.
• Created, risk-assessed with peers and provided MOPs to operations organizations performing work on supported network elements.
• Assessed and analyzed network KPIs and alarms for early identification of potential customer- impacting issues.
• Collaborated with engineering and lab organizations to develop and introduce new technologies and software upgrades.
• Implemented FFA of hardware & software upgrades, network changes and modifications.
• Escalated and followed up issues with vendor.
• Lead support for the U-verse DIMM project.
• Created and automated network audits using python scripts.

Confidential - Farmers Branch, TX

Advanced Technical Support Tier 3 - Mobility Core

• Delivered the highest level (Tier-3) technical support within Confidential &T's Advanced Technical Support organization requiring 24x7 on call from escalating organizations including, but not limited to Tier-2 Operations and NP&E for the Nokia SGSN (2G and 3G).
• Provided technical troubleshooting and leadership skills required to recover from network problems directing the activities of technical resources from Tier-2, Labs, and the vendors to restore service.
• Managed all follow-up activities needed to determine root cause, attempt problem recreation in the lab, identify workarounds when feasible, coordinate with Labs for delivery and certification of vendor fixes or design changes, and plan for the eventual implementation within the network.
• Ultimately responsible for the reliability of the end-to-end network and the quality of the delivered service-tracking and analyzing outage patterns leading to identification of chronic issues.
• Supported the deployment of software /hardware upgrades and network configuration changes
• Lead Technical Support for the Gb Link Re-groom/Rehome project and Iu-PS Rehome project
• Provided knowledge-transfer to Tier 2 Technical Support and local operations team.
• Led a team of Tier-3 engineers in the clean-up project consisting of 700+ BSCs by identifying and removing old software packages from the network elements.
• Created, reviewed, risk-assessed and tested MOPs in the Mobility Lab prior to implementation in the production environment.
• Proactively monitored the health of the network by tracking clear codes, alarms and KPI using OSS tools, Traffica and Wireshark.

Confidential - Dallas, TX

Senior NSS Engineer

• Provided technical assistance in network planning, commissioning, integration, operation, maintenance, and support of 2G / 3G voice and data services for Pario’s hosted solutions offered to customers in the United States, Caribbean, and Europe.
• Developed and created the MOP for Docomo Guam’s Iu-CS/PS migration from ATM to IP.
• Performed major software and hardware upgrades for Pario’s hosted network elements and M3 Wireless.
• Engineered, implemented, and supported Gb-over-IP interfaces for our customers: Kaplan Telecoms in Louisiana, Chariton Valley in Missouri, and WINS Maritime GSM in Malta.
• Assisted in developing a 3G model overlaying 2G network for M3 Wireless.
• Served as 24x7 support on network outages and emergency situations.
• Developed basic troubleshooting guidelines and provided knowledge-transfer to NOC staff.
• Created and implemented MOPs for translation parameter and configuration changes in the network.
• Provided support with SS7/GRX carriers on roaming issues.
• Provided technical assistance to Customer Service related to subscribers profile issues.
• Regularly handled technical meeting with customers for updates on trouble tickets.
• Proactively monitored the health of the network by tracking clear codes, alarms and KPI using

Confidential - King of Prussia, PA

CS/PS Core Engineer

• Served as team lead for a group of Nokia EOS engineers in monitoring KPIs of newly rolled out Nokia MGWs in the North East region.
• Analyzed hourly/daily MGW KPI reports, identified potential issues, and submitted recommendations to Nokia for engineering changes.
• Installed and commissioned Nokia BSCs in Massachusetts, Virginia, and Maryland.
• Provided knowledge-transfer to Confidential &T Engineers regarding Nokia MGW.

Confidential - Richardson, TX

NSS Engineer

• Provided technical support for the GPRS project in Syracuse, Rochester, and Buffalo area.
• Provided knowledge-transfer to Confidential &T Switch personnel in Syracuse, Rochester, and Buffalo for the operations & maintenance of the Nokia SGSN.
• Created MOP for configuration changes.
• Supported and assisted switch engineer in upgrading Syracuse’s SGSN J2 to SGSN J3.
• Served as the 24x7 support on network outages emergency issues.
• Created guidelines for troubleshooting to be used by the local ops.
• Identified and isolated problems regarding GPRS issues in the Upstate New York region using the Tektronix Protocol Analyzer and Nokia Data Warehouse report on a daily basis.
• Recommended to the Confidential &T Buffalo Office Technical Manager the deployment of Traffica or any troubleshooting tool for faster isolation and resolution of issues.
• Collaborated with other team members in the North East Regions for updates on issues experienced in the network.

Confidential- Hamilton, Bermuda

Technical Consultant for M3 Wireless

• Provided technical support for M3 Wireless (formerly BTC Mobility) 2G voice and data services.
• Served as on-call engineer during outage and emergency situations.
• Performed major software and hardware upgrades for the Nokia SGSN, MSC, and HLR.
• Trained and mentored NOC personnel for the daily operations and maintenance of the core network elements.
• Identified and isolated technical issues related to voice and data issues.
• Modified translation parameter and configuration changes in the network.
• Performed troubleshooting with SS7 carriers regarding roaming issues.
• Assisted the Customer Service Team in isolating and addressing subscribers’ complaints and issues.
• Assisted the Roaming Team during IREG testing.
• Created and provided a MOP for weekly and monthly maintenance activities on the Nokia network elements.

Confidential

NSS Engineer

• Commissioned and integrated Nokia DX 200 network nodes such as SGSN, MSC, and HLR.
• Performed acceptance testing with customer.
• Provided competence-transfer to NOC personnel.
• Performed CD installation and major hardware/software level on the HLR and MSC nodes.
• Served as on-site support during regular business hours and on-call support during outage and emergency situation.

Confidential

Telecoms Engineer

• Supervised a team of 3 technicians for the installation, commissioning, operation and maintenance of various equipment inside the Congress Hall complex such as CCTV, Public Address System, Conference System, Audio-Video System, Door Security Alarm System, and PABX System.
• Served as on-site support during congress hall events.
• Assisted Libyan Security staff for pre-congress hall meeting setup.
• Trained local staff for the proper operation and maintenance of the different systems inside the Complex.

Confidential

Switch / OMC-S Engineer

• Maintained and operated the Siemens D900 MSC and HLR nodes.
• Performed patch insertion and system upgrade with Siemens TAC Engineers.
• Retrieved Traffic Measurements on trunk groups for analysis and congestion monitoring.
• Scheduled retrieval of Automatic Message Accounting tapes for billing purposes.
• Coordinated with STP carrier during SS7 issues.