SUMMARY:

• Eight (8) plus years of experience in a role performing application packaging, application development and deployment.
• Experience working with MS SCCM in an enterprise environment.
• Experience in creating and manipulating Patches(MSP).
• Proficiency with systems management and deployment tools, including Microsoft Deployment Toolkit (MDT), Deployment Image Servicing and Management (DISM), WinPE, USMT, DaRT.
• Enterprise knowledge of Windows 7/10 Desktop Operating Systems, Image Management, Application Packaging & Distribution, Mobile Device Management, performance monitoring tools in a large distributed environment.
• Enterprise knowledge of Active Directory / DHCP / DNS / Group Policy in a distributed environment.
• Enterprise knowledge of Windows Server 2008, 2012, 2016 / Desktop Security Patch Management and application deployment process.
• Enterprise knowledge of VMware vSphere ESXi 6.x & Horizon View 7.x and above.
• Expert knowledge of architecting, designing and automating a zero - touch environment for Windows 7/10 Operating Systems and application deployments in an enterprise.
• Expert knowledge of industry deployment tools such as SCCM, LANDESK or any other enterprise application deployment and automation systems.
• Expert knowledge of Application Virtualization / Streaming solutions such as Microsoft Application Virtualization (SoftGrid / App-V), ThinApp, App-Volume or Citrix XenApp for our virtual environment.
• Expert knowledge of automated application packaging and distribution methodologies and tools such as Flexera Admin studio suite or Wise Packaging Studio.
• Expert knowledge of MSI and custom actions.
• Experience with enterprise-scale zero-touch Windows and application deployments
• Experience with application assessment and compatibility tools such as Microsoft MAP/ ACT, AppDNA or Change Base.
• Experience and knowledge of Windows Image management utilizing Microsoft Deployment Tool Kit (MDT), Task Sequencing and Hardware driver injection to create hardware images.
• Experience with software package builds and GPO deployment methods.
• Experience with Enterprise Mobile Device Management tools such as Airwatch / Mobile Iron, etc. is a plus
• Experience with Mobile application development and deployment is a plus.
• Experience with Microsoft Desktop Optimization Pack (MDOP).
• Experience with SQL, Perl, VB, Batch, PowerShell and other scripting languages.
• Proficiency with scripting languages (PowerShell, VBScript)
• Strong analytical problem solving and organizational skills
• Strong interpersonal communications and presentation skills

PROFESSIONAL EXPERIENCE:

Confidential - Enterprise, AL

Senior SCCM Engineer

• Create and manage OSD Task Sequences.
• Create and manage SCCM Applications and Packages for OSD Task Sequences.
• Generate and maintain updates to OS .wim, OSD Boot Media .wim.
• Import OS .wim, boot media .wim/.iso into SCCM.
• Generate standalone OSD Task Sequences for use with USB or DVD.
• Provide technical support to fellow team members, and global IT Staff for system deployment issues and OSD Processes.
• Support PXE Boot environment.
• Manage WinPE Drivers (storage, NIC).
• Support system deployment processes located at hardware vendor facilities.
• Manage service incidents and requests using ServiceNow.
• Attend virtual meetings with IT staff located in the United States as needed.
• Deploy Windows applications, security patches, service packs, hotfixes and application vulnerability fixes to physical / virtual desktops utilizing Ivanti and other application deployment systems
• Design, develop, coordinate and manage application packaging projects
• Develop enterprise OS migration plans and conduct project management and documentation as needed
• Conduct Root Cause Analysis and remediation efforts on major Windows application packaging and deployments
• Diagnose Windows application deployment issues and perform roll-backs as needed
• Test new releases of software/hardware products to ensure compatibility and minimize user impact.

Confidential, Fort Worth, TX

Desktop Engineer/ Packaging Engineer

• Responsible for the set-up and administration of our Microsoft Windows Server environment; including management of back-ups and the deployment of software upgrades and patches.
• Responsible for Windows Server/NT System(s) administration (including, but not limited to): File & Print, Active Directory, and Proxy, VMWare Server, Citrix Xen Services and Exchange.
• Plans and executes complex software installations and maintains them in accordance with established IT policies and procedures.
• Continually monitors and tunes systems to achieve optimum performance levels.
• Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions of varying complexities.
• Plans and implements the modernization of servers.
• Provides technical support for business applications programming and operations personnel, facilities personnel (cable installation), and software/hardware vendors.
• Responsible for the purchasing of new hardware and software and providing documentation of corporate systems.
• Works with subsidiaries and third party vendors on various projects.
• Designs, implements, maintains and supports remote application presentation and access technologies (EG: CITRIX).
• Maintains and supports Virtual Server technologies.
• Monitors and manages system health checks OS’s and system S/W.
• Maintains secure backend systems and LANs.
• Provides guidance and recommendations on all backend OS’s.
• Participates in proposals and system architectures.
• Installs and configures system backup/restore/failover software and hardware.
• Supports in the configuration of Routers, Firewalls and Load Balancers.
• Assists in installation and configuration of databases.
• Responsible for installing, configuring, and updating monitoring software.
• Applies system OS and db patch sets.
• Installs SQL and Oracle database software.
• Develops and implements new standards, policies and procedures.
• Assists Network Administrators as needed with LAN, WAN, Internet, specifically on integration with the servers and services implemented by the Systems Team.
• Manages and controls software licenses.
• Maintain a 24x7 production environment and participate in rotating ‘on-call’ schedules with other members of the team.
• Mentors staff and is a key liaison to peers and others system administrators.

Confidential - Worcester, MA

SCCM Infra Engineer

• Plans layout and installation of new systems or modification of existing systems.
• Provides technical and specialized guidance to customers regarding systems relevant to SCCM infrastructure.
• Manage SCCM environment including maintaining current release version.
• Provide Tier III support for engineering and program-level issues elevated by client support engineers.
• Comply with ITIL processes for incident, problem, and change management.
• Ownership of all technical documentation including: Work instructions, disaster recovery, high availability and architectural drawings.
• Create and sustain documented processes for software delivery/packaging, patching, operating system deployment to distribute throughout enterprise SCCM hierarchy.
• Create and sustain documented test plans for application and patch deployments.
• Patch management, update and application packaging and distribution, operating system deployment (OSD), IT system security related issues, threat mitigation and reporting, analyzing data to spot trends, managing patches for software certifications, data collection and compliance reporting.
• Coordination, scheduling, and deployment of updates. Deployment to enterprise managed systems and end user devices.
• Provide metrics documenting patch compliance and SCCM client health
• Provide metrics reporting service health: Server uptime, client heath, inactive clients, networked non-managed devices.
• Develop remediation plans for out of compliance devices
• SQL and WQL reporting knowledge and experience

Confidential - New York, NY

Application Packaging Engineer

• Creation, modification, and testing of computer code for a variety of applications.
• Development of customized application packages.
• Compatibility testing of applications and packages.
• Remediation of software packages.
• Maintenance and modification as required of existing software and packages.
• Virtualization of applications using App-V.
• Creation of deployment jobs and scripts.
• Assessment of business requirements.
• Identification and communication of technical problems, processes, and solutions.
• Research into new applications.
• Providing technical support as required.
• Tracking and monitoring software for potential issues and conflicts.
• Responsible for collaborating with IT Client Services HQ team and IT Client Services End User Computing team when needing expert support for endpoint computing issues and field applications.
• Responsible to manage application packaging requests in the ITSM Cherwell tool that are assigned to the EUC queue including proper management of those tickets from open through resolve status completing all necessary fields.