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Sr. It Network Specialist/it Team Lead Resume

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Durham, NC

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SUMMARY:

A Confidential veteran with 9 years of experience in technical support, systems engineering, personnel management and equipment administration as a highly skilled and results - driven Senior IT Network Specialist. A proven record of supporting and maintaining network infrastructure, project management and multi-platform support, designing and developing customer-centric solutions, and providing support to non-technical personnel. A passion to pass on accumulated knowledge through training plan development and execution and an ability to collaborate with cross-functional teams driving company vision.

EXPERTISE AREA:

  • Technical Oversight & Solution Development
  • Stakeholder Engagement & Requirements Determination
  • SDLC Methodologies
  • Quality Assurance & Control
  • Vendor & Resource Management
  • Technical Research, Testing, & Recommendation
  • Policy & Regulatory Compliance
  • Cross-functional Communication
  • Adaptive Problem-solving
  • Microsoft Office Proficient

TECHNICAL PROFICIENCIES:

Operating Systems: Windows OS; Windows Server 2008-2016; Linux Ubuntu; Apple iOS,Unix

Networking Protocols: TCP; IP; HTTP; HTTPS; SSL; SSH; SFTP; FTP; ICMP; UDP; DHCP; OSPF; RIP; TFTP; Telnet; IMAP; ARP; RARP

Network Appliances: Cisco Switches 3750; Netgear Switch GS108; Checkpoint UTM; Cisco AIR

Management Applications: VMWare vSphere 6.0; Microsoft Hyper-V; Microsoft SCOM

Enterprise Applications: Microsoft Azure; AWS; CRM; SAP

Email Protocols: POP3; IMAP; SMTP

Database Servers: PostgreSQL 9.0 & 9.3; Microsoft SQL Server

Programming & Scripting Languages: Python; Java

PROFESSIONAL EXPERIENCE:

Sr. IT Network Specialist/IT Team Lead

Confidential, Durham, NC

Responsibilities:

  • Supported 9K+ systems and users providing technical assistance and project management functions on network connectivity, troubleshooting, and training for the multinational biotechnology company.
  • Led a technical team of 5 network specialists supporting remote solutions and services throughout the US.
  • Collaborated on the data analytics module design and development championing a customer-centric interface and contributed to the 400% user connectivity increase and $500K in service revenue.
  • Conducted network support for numerous middleware and remote solution installations on 36 different equipment platforms.
  • Provided technical sales support to customer for middleware, anti-virus, and UTM systems.
  • Configured and maintained client network equipment, including routers, firewalls, and UTM systems.
  • Developed technical training curriculum using industry-standard presentation software and trained local and remote employees in group and one-on-one settings covering VILINK remote solution content.
  • Supported Confidential solution, including Windows Server, SQL, shared services, profile synchronization, backup/restore, and end-user assistance.

Field Service/System Integration Engineer

Confidential, Raleigh, NC

Responsibilities:

  • Configured software and hardware for system functionality and supported specialized material transport systems for the manufacturing leader of hospital pneumatic tube systems.
  • Spearheaded system integration and migration from a legacy environment to the new network-based operations.
  • Provided independent, 24x7 technical support for users in a multi-state territory.
  • Conducted customer training in a group setting on the functionality of systems in all sections of the hospital.

Field Service Engineer/ Team Leader

Confidential, Raleigh, NC

Responsibilities:

  • Serviced and troubleshot x-ray and Confidential scanners for eastern region, domestic clients of the American security equipment and system manufacturer.
  • Led a field technical team of 6 system engineers supporting X-Ray/ Confidential scanners and services throughout Afghanistan.
  • Leveraged technical expertise, time management skills, and customer relationship abilities to identify, analyze, and resolve issues with analog and digital electronics.
  • Troubleshot network connectivity problems and verified mission-critical workstations were fully-functional.
  • Maintained customer satisfaction and strict quality control in accordance with Confidential standards.

Systems Administrator

Confidential

Responsibilities:

  • Administered network infrastructure, including six servers, a multi-million-dollar PGSS system, numerous Cisco and GS108-style switches, GPS systems, video camera systems, and telemetry software, and installed and troubleshot sophisticated electronic elements for the American engineering company.
  • Led a 6-person team of flight engineers responsible for 70% of the Significant Action (SIGACT) in Afghanistan.

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