Senior System Support Analyst - Team Lead Resume Bel Air, MD - Hire IT People

SUMMARY:

My goal is to secure a position in a company where I can grow and expand with the company while expanding my knowledge in the field of Information Technology at the same time.

SKILLS:

Proven ability to Manage, Lead and Train others
Ability to persevere over impossible obstacles to meet goals
Strong Knowledge of all Windows Operating Systems and MMS servers
Strong Knowledge and understanding of modern network topology
Strong Knowledge of current routing and switching protocols
Configuring DNS, Active directory, and Group Policy
Configuring Microsoft Outlook and Exchange Server
Setting up, Configuring and troubleshooting Small to Medium size Networks
Setting up, configuring and troubleshooting Application Servers and client software
Excellent customer service skills and phone skills

WORK EXPERIENCE:

Confidential, Bel Air, MD

Senior System Support Analyst - Team Lead

Responsibilities:

Provide 1st level and Provide 2nd level remote desktop, laptop, server, and general network support to all SSA satellite offices all over the world.
Night time Team Lead supporting 10 technicians
Configure and Support MMS servers and Exchange Servers
Configure and Support Microsoft Exchange and Active Directory
Configure and Support Microsoft Outlook and Communicator
Configure large Windows Migrations for satellite sites around the world
Configure Ghost Unicasting and Multicasting for small and large scale sites
Self - dispatch Dell and HP parts to fix hardware issues for Desktops, Laptops, Servers ect

Confidential, Baltimore, MD

Computer / Network Technician

Responsibilities:

Diagnosing all hardware and software problems within 10 minutes to give customers an exact estimate for repair. (company policy and they were very strict about enforcing this)
Cloning drives using Ghost, True Image, Disk copy and etc
Repairing damaged master boot records after cloning
Hardware Replacements (LCD screens, Motherboards, Power Supplies, CPU s etc...)
Performing data recovery on damaged and reformatted drives.
Trouble shooting any and all kinds of local and network problems
Setting up and configuring MMS servers
Performing Onsite repair for residential and commercial clients

Confidential, Aberdeen, MD

Help Desk Manager \ Senior Network Technician

Responsibilities:

Network Administrator of small network consisting of MMS servers and multiple webservers
Managing and providing assistance to all Technical Support Reps
Creating and introducing new training material as well as troubleshooting philosophies to call center reps upon being hired
Made sure all employees received up to date training on new or changing technology
Created and maintained a profitable plan to back up all our clients data to the FTP server located and our disaster recovery facility upon being hired
Basic programing and redesigning 2011 and 2012 releases of ChurchPro Accounting software
Implemented web based ticketing system and remote desktop support upon being hired
Updated, configured and maintained company website daily
Creating Sales, Technical Support, and Training Documents
Provide Remote support to clients

Confidential, Owings Mills, MD

Help Desk Support Analyst - Team Lead

Responsibilities:

Team Lead for team in an inbound/outbound call center of 300+ phone representatives
Installing, configuring, and supporting proprietary software applications and peripheral devices in a local, network, and web based environment.
Provide 2nd level support - highest level of PC support Chain Support working directly with software developers to resolve problems
Walking around and assisting help desk reps while there on call providing on the spot training and assistance
Setting up and configuring application servers in large network environments
In charge of training all new hire employees in training classes of 20 to 30 people
Giving presentations of software application to groups of 50+ sales reps
Traveling around the country to train outsourced call center reps or 20+ people
Technical Writing and drafting of Training Documents
Beta testing
Disaster Recovery Testing

Confidential, Maryland & Pennsylvania

Network Field Technician

Responsibilities:

Travel to Confidential locations across Maryland and Pennsylvania
Work and Successfully Complete Universal Power Supply Upgrade with Electrician
Power down the Stores Device Rack
Power up the stores device rack and troubleshoot any problems with devices
Connect the device rack to the new UPS
Document this procedure along with other events using a digital camera
Test VoIP phones, shopping carts, cash registers etc .
Work with Deployments Solutions Support Desk to do critical device testing

We provide IT Staff Augmentation Services!

Senior System Support Analyst - Team Lead Resume

Bel Air, MD

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship