TECHNICAL SKILLS:

• Designing, building and supporting secure and highly available Exchange server systems.
• Exchange Server 2003/2007/2010/2013/2016.
• Exchange Server - Exchange Online hybrid experience.
• Migrating legacy Exchange Server systems to newer versions.
• On-premise Exchange Server to Exchange Online migrations.
• Migrating/merging Active Directory and Exchange Server systems using Quest Migration Manager.
• Active Directory support and migration.
• Windows 2003, 2008, 2012, 2016.
• Configuring and troubleshooting SMTP gateways.
• Automation with PowerShell.
• IronPort and Email Security.
• Dell PowerEdge Servers.
• VMware virtualization.
• DNS, Group Policy, TCP/IP, load-balancing.
• Some Linux

PROFESSIONAL EXPERIENCE:

Confidential, Chantilly, VA

Principal Systems Engineer

Responsibilities:

• Designing, building and supporting highly available Exchange 2007, 2010 and 2013 systems.
• Providing engineering support for enterprise level messaging projects.
• Troubleshooting complex messaging problems.
• Merging/migrations messaging systems after company acquisitions.
• Troubleshooting Active Directory related messaging problems.
• Automating processes with PowerShell.

Confidential

Exchange Engineer

Responsibilities:

• Exchange engineer in a 68,000-plus Exchange Server 2003 mailbox environment in a multi-domain, multi-AD site environment.
• Microsoft Exchange 2003, Blackberry and IronPort e-mail security messaging platform.
• Provided technical support for litigation hold and e-Discovery activities.
• Served as point of escalation to assist Help Desk in resolving difficult user support issues
• Identified and resolved SMTP routing issues affecting Exchange environment.

Confidential

Exchange Migration Engineer

Responsibilities:

• Migrated a little over 1000 users from Exchange 2003 to 2007 in a cross-organization environment after a company merger.
• Migrated Active Directory 2003 user accounts and groups across organizations as part of the Exchange migration.
• Evaluated, tested and migrated public folders from Exchange 2003 to 2007 using Quest Migration Manager.
• Migrated users from Lotus Notes to Exchange 2007 using Quest Notes Migrator for Exchange.
• Managed a clustered Exchange 2007 environment in co-existence with Exchange 2003 and Lotus Notes.
• Provided Blackberry Enterprise Server support.
• Wrote knowledge-based articles on Exchange/Outlook 2007 for Helpdesk and desktop support staff.

Confidential

System Administrator

Responsibilities:

• Migrated about 600 users from MDaemon to Exchange 2007.
• Migrated Active Directory user and service accounts from Windows 2000 to Windows 2003 after a company merger.
• Managed users and workstations with Group Policy.
• Built, configured and supported Windows 2000/2003 servers.
• Built and supported virtualized servers in VMware.
• Published applications and resources in a Citrix farm.

Confidential

Responsibilities:

• Provided Tier 2 support for users in a financial institution.
• Provisioned applications, operating system updates and patches via Group Policy using Marimba software.
• Built custom Windows XP images using Ghost.

Confidential

Support Analyst

Responsibilities:

• Provided technical support for end - users in a Biotechnology company
• Member of a team that migrated 1500 users from Windows NT to Windows 2000 and from Lotus Notes to Exchange 2000/Outlook 2000.
• Supported Exchange 2000/Outlook users.
• Troubleshot and resolved software, hardware and network connectivity issues.
• Wrote documentation for software installations.

Confidential

Network Administrator

Responsibilities:

• Was solely responsible for day - to-day administration of a Windows NT LAN
• Provided technical support for users in local and remote offices. Assisted in the design, installation and support of LAN/WAN infrastructure.
• Deployed LANs in new offices overseas.
• Administered and supported users on Exchange 5.5.
• Updated servers and workstations and managed printers.
• Maintained and monitored backup procedures using Backup Exec software.
• Was responsible for Y2K rollout, which involved testing all software applications and hardware to Y2K standards.
• Trained end-users on the proper use of computers and improved IT standards and procedure.
• Maintained asset management database.
• Was responsible for purchasing equipment and software.

Confidential

I.T. Support Technician

Responsibilities:

• Rolled out Windows NT for a new 300 - user office building using GHOST.
• Installed and tested computers, servers and printers for the new LAN.
• Diagnosed and resolved hardware and printing problems related to the rollout.

Confidential

I.T. Support Technician

Responsibilities:

• Provided Tier 2 technical support in a Windows NT/Novell Netware network.
• Assisted in migrating about 400 users from Windows 3.11 to Windows NT4.
• Diagnosed and resolved hardware, software, printing and network problems.

Confidential

Field Service Technician

Responsibilities:

• Installed computers and peripherals for customers.
• Repaired, upgraded, installed and networked computers.
• Trained new users on Windows 95.

Confidential

Systems Computer Technician

Responsibilities:

• Built, repaired, configured and upgraded computers.
• Installed processors, memory, motherboards and other computer parts and peripherals.
• Provided telephone technical support to customers.