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Principal Systems Engineer Resume

Chantilly, VA

TECHNICAL SKILLS:

  • Designing, building and supporting secure and highly available Exchange server systems.
  • Exchange Server 2003/2007/2010/2013/2016.
  • Exchange Server - Exchange Online hybrid experience.
  • Migrating legacy Exchange Server systems to newer versions.
  • On-premise Exchange Server to Exchange Online migrations.
  • Migrating/merging Active Directory and Exchange Server systems using Quest Migration Manager.
  • Active Directory support and migration.
  • Windows 2003, 2008, 2012, 2016.
  • Configuring and troubleshooting SMTP gateways.
  • Automation with PowerShell.
  • IronPort and Email Security.
  • Dell PowerEdge Servers.
  • VMware virtualization.
  • DNS, Group Policy, TCP/IP, load-balancing.
  • Some Linux

PROFESSIONAL EXPERIENCE:

Confidential, Chantilly, VA

Principal Systems Engineer

Responsibilities:

  • Designing, building and supporting highly available Exchange 2007, 2010 and 2013 systems.
  • Providing engineering support for enterprise level messaging projects.
  • Troubleshooting complex messaging problems.
  • Merging/migrations messaging systems after company acquisitions.
  • Troubleshooting Active Directory related messaging problems.
  • Automating processes with PowerShell.

Confidential

Exchange Engineer

Responsibilities:

  • Exchange engineer in a 68,000-plus Exchange Server 2003 mailbox environment in a multi-domain, multi-AD site environment.
  • Microsoft Exchange 2003, Blackberry and IronPort e-mail security messaging platform.
  • Provided technical support for litigation hold and e-Discovery activities.
  • Served as point of escalation to assist Help Desk in resolving difficult user support issues
  • Identified and resolved SMTP routing issues affecting Exchange environment.

Confidential

Exchange Migration Engineer

Responsibilities:

  • Migrated a little over 1000 users from Exchange 2003 to 2007 in a cross-organization environment after a company merger.
  • Migrated Active Directory 2003 user accounts and groups across organizations as part of the Exchange migration.
  • Evaluated, tested and migrated public folders from Exchange 2003 to 2007 using Quest Migration Manager.
  • Migrated users from Lotus Notes to Exchange 2007 using Quest Notes Migrator for Exchange.
  • Managed a clustered Exchange 2007 environment in co-existence with Exchange 2003 and Lotus Notes.
  • Provided Blackberry Enterprise Server support.
  • Wrote knowledge-based articles on Exchange/Outlook 2007 for Helpdesk and desktop support staff.

Confidential

System Administrator

Responsibilities:

  • Migrated about 600 users from MDaemon to Exchange 2007.
  • Migrated Active Directory user and service accounts from Windows 2000 to Windows 2003 after a company merger.
  • Managed users and workstations with Group Policy.
  • Built, configured and supported Windows 2000/2003 servers.
  • Built and supported virtualized servers in VMware.
  • Published applications and resources in a Citrix farm.

Confidential

System Administrator

Responsibilities:

  • Provided Tier 2 support for users in a financial institution.
  • Provisioned applications, operating system updates and patches via Group Policy using Marimba software.
  • Built custom Windows XP images using Ghost.

Confidential

Support Analyst

Responsibilities:

  • Provided technical support for end - users in a Biotechnology company
  • Member of a team that migrated 1500 users from Windows NT to Windows 2000 and from Lotus Notes to Exchange 2000/Outlook 2000.
  • Supported Exchange 2000/Outlook users.
  • Troubleshot and resolved software, hardware and network connectivity issues.
  • Wrote documentation for software installations.

Confidential

Network Administrator

Responsibilities:

  • Was solely responsible for day - to-day administration of a Windows NT LAN
  • Provided technical support for users in local and remote offices. Assisted in the design, installation and support of LAN/WAN infrastructure.
  • Deployed LANs in new offices overseas.
  • Administered and supported users on Exchange 5.5.
  • Updated servers and workstations and managed printers.
  • Maintained and monitored backup procedures using Backup Exec software.
  • Was responsible for Y2K rollout, which involved testing all software applications and hardware to Y2K standards.
  • Trained end-users on the proper use of computers and improved IT standards and procedure.
  • Maintained asset management database.
  • Was responsible for purchasing equipment and software.

Confidential

I.T. Support Technician

Responsibilities:

  • Rolled out Windows NT for a new 300 - user office building using GHOST.
  • Installed and tested computers, servers and printers for the new LAN.
  • Diagnosed and resolved hardware and printing problems related to the rollout.

Confidential

I.T. Support Technician

Responsibilities:

  • Provided Tier 2 technical support in a Windows NT/Novell Netware network.
  • Assisted in migrating about 400 users from Windows 3.11 to Windows NT4.
  • Diagnosed and resolved hardware, software, printing and network problems.

Confidential

Field Service Technician

Responsibilities:

  • Installed computers and peripherals for customers.
  • Repaired, upgraded, installed and networked computers.
  • Trained new users on Windows 95.

Confidential

Systems Computer Technician

Responsibilities:

  • Built, repaired, configured and upgraded computers.
  • Installed processors, memory, motherboards and other computer parts and peripherals.
  • Provided telephone technical support to customers.

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