SUMMARY:

• Experienced engineer & architect for networking & systems infrastructure in cloud, datacenter & on - premise environments
• Background in Service Provider, Managed Service Provider, Consulting, NOC, Enterprise & SMB environments
• Able to take the initiative & lead complex multi-vendor projects from design through implementation, including documentation, troubleshooting & support
• Excel in management, team & individual roles

NETWORKING SOFTWARE & HARDWARE:

• EX 2200, 2300, 3300, 3400, 4200, 4300, 4500, 4550, 4600
• Cisco Catalyst / Catalyst-X / Nexus switches / IOS / IOS-XE / NXOS: 29XX, 30xx, 3560, 3650, 3750, 3850, 4500
• HP Procurve / Aruba switches 1800, 2500-2900
• Cisco 18-19XX, 2500, 26XX, 29XX
• Fortinet Fortigate 50-600D to v5.6.2, Cisco ASA/X 5505, 5510, Juniper SRX 240, 550, Sonicwall NSA, Palo Alto PA-200-500
• Xirrus XR, XMS, XMS-E; Juniper WLC 880; Cisco WLC 2504, 4400; Ubiquiti UniFi, PtP; Engenuis
• Cat5, 5e, 6
• SFP, SFP+, QSFP+, DAC / Twinax, SR, LR, LRM
• ACL, Polices
• DHCP
• DNS
• HTTP, HTTPS, SSL, TLS
• IP Networking
• Layer 2/3/4/7
• Load Balancing, ECMP
• MAN/ WAN (L2 P2P Fiber, MPLS, VPN)
• NAT, srcNAT, dstNAT, VIP, MIP
• OSPF
• QoS, DSCP
• RSS, vRSS, VMQ, Jumbo
• SMTP, SMTPS
• SNMP v2, v3
• SSH, Telnet
• Stacking, Virtual Chassis, VPC
• STP, RSTP, PVSTP, MSTP
• TCP/UDP
• Trunking, LAG, LACP, Etherchannel
• VLAN, VTP
• IPSEC, PPTP, SSL; Mesh, Hub-Spoke, P2P; route & policy based
• WireShark, SPAN, Mirror
• Azure Classic
• Azure Resource Manager (ARM)
• Azure IaaS
• Azure Active Directory
• Azure Portal & Powershell
• Azure vNET & VPN
• Azure ILB, InternetLB, Traffic Manager, Application Gateway
• Azure blob & file storage LRS-GRS
• AWS EC2
• AWS EBS
• AWS S3
• AWS VPC
• AWS ELB
• AirWatch MDM, Office 365
• Android
• Apple IOS
• Citrix Xendesktop 6, 7
• Desktop, laptop, thin client: WYSE & IGEL
• FortiClient, EMS
• Go2Meeting, Go2Assist, Bomgar, TeamViewer, LogMeIn, VNC, MS Remote Assistance
• IGEL UMS
• Mac OSX 10.1-12 Sierra
• MDT / ADK
• Microsoft App-V 5.0, 5.1
• Microsoft UE-V 2.0, 2.1
• MS Office - 2003, 2007, 2010, 2013, 2016
• Parallels, Virtuabox, VMware Workstation, Player
• Phone / Fax / PBX
• Printers / Scanners
• SCEP
• SEPM Symantec EndPoint Protection Manager
• Smartphone / Tablet
• Sophos AV
• Terminal Servers / Session Hosts / RDSH / RDCB / RDGW / RDWA / RemoteApp
• Webroot
• Windows XP, Vista, 7, 8, 8.1, 10
• WYSE Device Manager
• AuthAnvil
• Datto Siris, Alto BDR backups
• DigiData / EPS backups
• Exchange 2003, 2007, 2010, 2013, 2016 CAS, DB, DAG
• IIS 6, 7, 8
• LastPass
• SharePoint
• SQL 2005, 2008, 2012, 2014 AG/Cluster, 2016
• Symantec BackupExec
• Symantec Endpoint Protection Manager
• Unitrends Recovery, UEB backups
• Windows Active Directory / AD DS, DFS, DNS, DHCP, Group Policy, IPAM, Fileserver (DFS, CAFS, SOFS), Print Server, PKI / CA, Powershell, Scripting
• LogicMonitor
• Kaseya
• Connectwise
• SCCM SCOM 2012
• MRTG
• SNMP v2, v3
• JunOS Space
• Dell Open Manage, iDRAC, HP Intelligent Provisioning, iLO
• Silverback
• ServiceNow
• Spiceworks
• Syslog
• Triactive
• WhatsUp Gold
• WMI
• Buffalo
• Dell MD/MDi, Compellant, Equalogic
• EMC VNX 5xxx, VNXe 32xx, Celerra, Clariion, Navisphere, Unisphere
• Hitachi HDS
• HP MSA 10XX, 20XX, & LeftHand StorVirtual, VSA
• ISCSI, NFS
• Multi-path MPIO
• NetAPP FAS 3200, Ontap 7
• Nimble CS 1000-5000
• Pure Storage
• Q-nap
• RAID 0/1/5/6/10
• Replication
• SAN, DAS, NAS
• Snapshots
• Storage Spaces
• Synology

SKILLS & TECHNOLOGIES OVERVIEW:

Servers & virtualization for physical, virtual & cloud infrastructure: Microsoft Windows Server 2003-2016: AD DS, GP, Exchange, Office365, SQL, Hyper-v, Failover Clusters, SOFS, CAFS, DAG, SCCM, SCEP, SCSM, SCVMM; VMware ESXi, vSphere & vCenter 4-6

LAN & WAN networking for on-premise, datacenter & cloud infrastructure: Juniper EX, SRX, MAG, Space & WLC; Cisco Catalyst, Nexus, ASA & WLC; Dell N & Powerconnect; HP Procurve & Aruba; Xirrus XR, XMS, XMSE; Palo Alto, Sonicwall, Fortinet Fortiswitch, FortiAP, FortiGate; MS Hyper-v & VMM Virtual Switch; Azure vNET, LB, AGW; KEMP LB; VMware vSwitch & DVS

Storage for on-premise, datacenter & cloud infrastructure: Nimble, Pure Storage, EMC: VNX, VNXe, Celerra, Clairiion; HP MSA, Lefthand; Hitachi, NetApp FAS, Ontap; Dell, Azure Storage: File, Disk, & Blob; Amazon: S3, EBS

Desktop administration & engineering for physical, VDI, thin client & RDS infrastructure: Microsoft Windows 7-10: OS, MDT, ADK, Sysprep, SCCM, RDS, RDCB, RDGW, RDSH, RDVH, Pooled VDI, persistent and non-persistent VDI, App-V, UE-V, Office 2003-2016; OSX MacOS to 10.12 Sierra; JAMf; Citrix XenDekstop 6.5, 7.6 on MCS

Remote monitoring & management for physical, virtual & cloud infrastructure: System Center, LogicMonitor, Kaseya, MRTG, What’s Up Gold, Connectwise, SNMP, WMI, syslog

Cloud design, migration, automation & support for public, private & hybrid infrastructure: Azure IaaS Classic/ARM & AWS EC2: Virtual networks, LB, Storage, IaaS VM’s; Office 365

PROFESSIONAL EXPERIENCE:

Consulting Engineer

Confidential

Responsibilities:

• Firewalls: Fortinet HA Firewalls, NGFW policies, SSO, multi-site IPsec VPN, SSL VPN, LB, HA, policy routing; also Cisco ASA, Palo Alto & Sonicwall
• Route/Switch: multiple HP 2500-2900, Juniper EX 2200-4300, Cisco Catalyst-X, L2/L3 switch deployments from design through implementation & support; HA Cisco Nexus 3000 pair & Catalyst 3750 IDF upgrade to Juniper EX 4550 3-stack core & 10 EX 3300-4300 IDF switches
• VLAN, L3, and multi-WAN network design of multi-site, multi-stack EX3400’s with Fortigate multi-VDOM all in HA configuration
• WiFi design & support of Xirrus XR, XMS Enterprise, XMS Cloud, Cisco Meraki, Ubiquiti UniFi and PtP. Large Warehouses, 4k+ person events, & multi-site deployments
• Extensive alerting, monitoring & reporting with: LogicMonitor, LogMojo, NuSiem, SNMP v2, v3 & WMI
• Datacenter deployments, rack & stack, migrations, moves & upgrades
• Azure Classic & Azure ARM Iaas 20 server multi-region deployment, vNET, availability sets, VPN, load balancers, traffic manager & application gateway
• Design, implement, troubleshoot & upgrade multiple Windows server deployments including Server 2003, 2008 R2, 2012 R2 & Server 2016
• Develop solutions with AD DS, CAFS, DNS, DFS, DHCP, FS, IPAM, RDS, SQL Clusters, SOFS, System Center 2012 R2: SCCM, SCEP & SCVMM
• 11+ Server RDS Deployment with HA RDGW, RDCB, RDWA, RDSH & RDVH
• Exchange 2010-13 deployments using multiple servers: CAS, DB, DAG
• VDI Citrix XenDesktop 7.6 MCS on VMware 5.5, 5.6 MCS on VMware 5
• VDI Windows 7, 8.1, 10. RDS/RDVH Hyper-v pooled & non-persistent on 2012 R2, Server 2016 using App-v 5.1 & UE-V 2.1
• Cyber-security design, documentation & implementation via NIST 800-53 framework
• AV deployments for Sophos EndPoint, WebRoot, FortiClient EMS & FortiSandbox
• Multiple VMware ESXi, vSphere & vCenter 5, 5.5, 6, 6.5 cluster & datacenter deployments including design, implementation & support
• Multiple Hyper-v Server 2012 R2, 2016 & Windows Failover Cluster deployments including SCVMM 2012 R2
• Design, implement & troubleshoot Pure Storage, Nimble, EMC Celerra/Clairiion, VNXe, Hitachi, HP MSA & Lefthand SAN’s
• Backups: Datto Siris, Alto, BDR & NAS; Unitrends Recovery Appliance & UEB

Network Administrator

Confidential

Responsibilities:

• MS ForeFront Threat Management Gateway 2010 implementation
• Fluke Networks WiFi Air Check for large campus WiFi coverage surveys & support
• Meraki WiFi deployment of 30+ AP’s
• System Center Configuration Manager 2012 R2 deployment
• System Center Service Manager 2012 R2 deployment
• JAMF Casper Suite OSX management & migration in support of 100’s of OSX clients
• Tech Café based NextGen service desk design & implementation including policy, procedure, workflow, strategy & team management
• R&D Global Cyber Security Project & LAN IT Transformation -3000+ drops, upgrade to 1gbe & 10gbe backbone
• Windows XP end of life limiting network & removable media access
• VMware ESXi, vSphere, vCenter 5.5 & Hyper-V 2012 R2 deployments & support
• CrashPlan Pro backup deployment
• HP Lefthand StoreVirtual VSA SAN deployment & support
• Synology NAS deployment & support

Network Administrator

Confidential, Carlsbad, CA

Responsibilities:

• Multi-site datacenter migration & consolidation
• HQ site move of all infrastructures. Lead new building LAN, WAN, WiFi & datacenter design; Network upgrade from Cisco c2900, c3500, c4500 switching, ASA 5510 firewalls & 4400 WLC to multi-stack Juniper EX 4200, EX 4500 HA core switches, SRX 550 HA firewalls, WLC 880 w/ Ringmaster & Juniper MAG 6610 for SSL VPN
• WAN, MAN & VPN design of internet, L2 p2p fiber & MPLS for multiple sites
• Design, deploy & support multiple stacks of Cisco c3850 switches on IOS-XE
• Migrate MS BPOS to Office 365
• Survey, design & deploy Cisco WLC 2504 & AP’s WiFi at new site
• MS Lync 2013 testing
• 3k+ domain name management & registration consolidation
• LAN, WAN & WiFi design & deployment for large conventions/meetings
• Deploy Racktivity PDU
• Datacenter power analysis & upgrade of Tripplite/APC UPS
• Raritan KVM over IP upgrade to Dominion KX
• M&A integrations: (1) 3 site, 50+ staff company w/ 10+ servers (2) 1 site 5+ employee company; subsequent divestment & de-integration of 3 site, 50+ staff company
• Global infrastructure review & upgrade plan; DR planning
• Windows Server 2003 to 2008 R2 upgrade
• Test, deploy Server 2012
• Deployment of System Center 2012 SCCM, SCOM
• Deploy, test Windows 8
• Deploy & integrate new Dell r320, r420, r620 & r720 servers
• Satellite site upgrade of servers from Dell 1950, 2950 to r620, r720 infrastructure
• Coordinate maintenance, patching & updates on all desktop, server, network & virtualization infrastructure
• Upgrade Windows TS/RDS servers from 2003 to 2008 R2 for 2 different domains
• VMware ESXi/vSphere/vCenter 5 cluster deployment
• VMware ESX/vSphere/vCenter cluster, DRS & HA optimization
• Design, test, deploy ESX/vSphere/vCenter DevOps-test cluster
• ESX 4 to 4.1 Upgrade
• Design, test & deploy Hyper-v cluster
• SAN upgrade review, analysis & design (Netapp FAS, Nimble, Nexenta, EMC VNX)
• Design, test integration of EMC Celerra & NetApp FAS 3200
• EMC Celerra 10+ TB storage expansion
• Continual P2V consolidation of servers - reduced physical resources by 70%
• UPS Worldship / Fedex p2v & upgrades
• Backup infrastructure migration from DigiData-EPS to Datto BDR

NOC Engineer

Confidential, San Diego, CA

Responsibilities:

• Monitor, support, train & plan for a hundreds of companies in a NOC environment for a large MSP
• Support biotech, legal, restaurant, manufacturing, energy & retail environments
• Phone, email & remote helpdesk technical support for client’s infrastructure & employees
• Image, install & configure Windows OS; troubleshoot desktop & server OS, Apps, LOB software, hardware, PBX/phones/voicemail, printers, Blackberry BES, Android, iPad & iPhones
• Administer multiple Windows 2000, 2003 & 2008 server & OSX server based domains & networks
• Troubleshoot Active Directory, Group Policy, Exchange & backups. Support various servers & services: backup/BE/LiveVault, BES, Exchange/OWA/BPOS, fax, file, print, DC, DHCP, IIS, LOB, RDP, SBS, Sharepoint, SQL, WSUS, CRM & VMware ESX, vSphere & vCenter
• Setup, configure & troubleshoot Juniper, Watchguard, & Sonicwall firewalls; Cisco/3com/Dell/HP switches & routers; LAN, WAN, WiFi & VPN infrastructure; Anti-virus: SEP, MSE, ESET, Mcafee
• RMM via Silverback, Kaseya, Bomgar, Service-Now & What's Up Gold
• Sonicwall & Watchguard WAN firewall policy reviews
• IPX/SPX to TCP/IP network solution for 3rd party apps
• LAN network audits
• Windows XP to Windows 7 desktop upgrades
• Great Plains to SAP ERP client transition
• Review break/fix laptop workflow
• AD & GP best practice reviews
• Exchange 2003 to MS BPOS Migration
• MS Office upgrades: 2003-2007, 2007-2010
• Deploy & upgrade Anti-Virus: Sophos, Symantec SAV & SEP, ESET
• Migrate Android-iPhone smartphones from Blackberry-BES to MS BPOS
• Test ESX 4 VDI & troubleshoot deployment
• Troubleshoot Dell Equalogic deployment
• Symantec BackUp Exec upgrades

Helpdesk/Network Admin

Confidential, Carlsbad, CA

Responsibilities:

• Support, train, purchase & plan for IT infrastructure at an international pharmaceutical company with multiple sites, heavy R&D & a traveling sales force
• Onsite, phone, email & remote helpdesk technical support of 150+ users worldwide
• Image, install & configure Windows OS XP, Vista & 7
• Troubleshoot Windows OS, OSX OS, MS office, LOB apps, hardware, PBX, smartphones & printers
• Administer mixed Win 2003 2008 servers domain
• Support various servers & services: fax, file, print, DC, AD, Group Policy, DHCP, IIS, RDP, SharePoint, SQL, WSUS & Great Plains ERP
• Administer SEP AV, Cisco/3com/Linksys/Dell network switches, routers & firewalls
• Cisco IOS firmware upgrades to c2950, c3500, c4500 & ASA 5510
• Firewall WAN ACL reviews for ASA 5510
• Test & deploy Cisco VPN client solution for remote workers
• Add remote sites to hub-spoke Cisco IPsec VPN topology
• Expand IP routing topology to include 3 additional sites
• LAN, WAN & WiFi design, deployment & support for large conventions & meetings
• Exchange 2003 & 2007 on-premise hybrid migration to MS BPOS -Exchange Online
• Windows XP to Windows 7 upgrade
• MS Office 2003 to 2007 upgrade
• WSUS patching review & redesign
• Design, test & deploy Great Plains Dynamics client upgrades
• Introduce SharePoint helpdesk articles; article population (50+ articles)
• BIOS, firmware & driver upgrade projects for server infrastructure
• Introduce support for local printing with non-local RDP accessible applications
• Design, deploy Symantec Endpoint Protection Manager
• Cleanup & replace old SAV with SEP clients
• Test & upgrade VMware ESX, vSphere & vCenter 4
• ESX 4 DRS optimization
• Test, deploy VMware tools upgrade on all VM’s
• Migrate, consolidate files from various Windows Shares to EMC SAN
• File Permissions audit on multi-TB file shares
• Test, deploy & design backup system upgrade - client to central management on EPS (Enterprise Protection Store) w/ D2DC architecture

Network Administrator

Confidential, San Diego, CA

Responsibilities:

• Support, train, purchase & plan for IT infrastructure of a multi-site organization
• Part of a two person team responsible for all the organization’s IT needs
• Onsite, phone, email & remote helpdesk technical support of 100+ users worldwide
• Install, deploy, upgrade & troubleshoot Windows XP, Vista, OSX, MS Office, NEC PBX, printers, scanners, fax, copiers, smartphones & LOB apps
• Administer Win 2003 servers & OSX server networks
• Support various servers & services: fax, file, print, AD, DC, DHCP, Group Policy, IIS, SQL, WSUS, SAV/SEP, FedEx & proprietary CRM
• Administer Netscreen firewalls, Symantec web filter, Cisco, 3com, Linksys, Dell switches
• Untangle & Websense Webfilter 7 content filtering solutions; deploy Webfilter 7
• WAN traffic shaping & QoS improvements for LAN users
• LAN,WAN & WiFi convention setup for 10,000+ people
• WAN cost analysis & review of ISP’s in use
• Consolidate racks, improve airflow for raised floor cooling; reduce energy costs
• WSUS design & deployment for Windows server infrastructure
• Symantec Anti-Virus to Symantec Endpoint Protection upgrade
• ESXi 4 virtualization testing
• Design & deploy Windows OS imaging for desktops & laptops
• Dell tape backup migration options analysis to various D2DC backup solutions
• DAS to SAN analysis for Dell Equalogic & Nexenta ZFS; Drobo NAS upgrades

Support Engineer

Confidential, San Diego, CA

Responsibilities:

• Lead support engineer for ableHR, a web-based Human Resource Information System running on Windows Server 2003, IIS & ASP stack
• Perform technical, sales, development & customer service support
• Write, compose, layout, design & edit technical documents, HTML/CSS & video
• Technical writing for installation, configuration, training, app help, release notes, sales, marketing
• Perform software testing (black box), QA, security testing & bug tracking
• Continue as Tier 3 escalation resource for technical support issues at the ISP
• Network & security vulnerability testing of ASP, IIS & Windows 2003 based web application
• Technical writing for 200+ articles/100+ pages of setup & technical support documentation
• Complete black box testing of all application functions
• Contributed as a key team member in development of product features, UI design & business logic

Shift Leader

Confidential, San Diego, CA

Responsibilities:

• Supervise & perform Tier 1-3 customer service, billing & technical support for a large regional ISP
• Supervise & lead up to 15 CC Reps. a shift & oversee 5 shifts w/ over 35+ reps 7x24x365
• Manage workflow & resolve complex customer service, billing & technical support issues as the primary escalation point
• Support a variety of dialup, dedicated access (LAN, WAN & Wireless), security, email & webhosting services to tens of thousands of customers
• WAN network support for DSL, ISDN, T1 & Microwave LOS wireless products on a Cisco network
• LAN networking support for route, switch, PLC, WIFI & Microwave LOS products with a mix of Cisco, Linksys & Netgear
• Manage vendor relationships, sales & support for Juniper-Netscreen & Fortinet firewalls
• End-to-end sales & support: architect solutions, RFP/RFQ quotes, troubleshooting & packet level troubleshooting for firewalls
• Technical support for domain names, registrars, DNS, SMTP, IIS & Apache in an ISP environment
• Design, implement & review 100’s of training documents for customer service & technical support
• Service customer computers with Win95-WinXp & Mac OS8-OSX; perform OS patching, virus & malware removal, performance tuning, HW repair & application installation & support
• Customer WAN/LAN IP review, update for 1000+ customers
• Ricochet mobile high speed wireless rollout in San Diego
• Lead addition of Fortinet as a firewall vendor
• Expansion of Juniper relationship to include highest VAR status after more than doubling sales
• Migration from What’s Up Gold to Cacti & MRTG
• Multiple firmware upgrades for hundreds of router nodes: Cisco 1500, 1800, 1900, 2500 series
• Lead support team integration & training for multiple (10+) company product deployments
• Datacenter: APC & TrippLite UPS, PDU, KVM, cable management, HVAC, security, power
• Design, build, break/fix, rack/stack
• Hyper-v / Windows Failover Clusters: 2008 R2 (v2) 2012/2012 R2 (v3), (v4) 2016
• Servers: Dell, HP, Lenovo & SuperMicro (iLO, iDRAC, IPMI, OpenManage, Confidential, OneView)
• System Center: Configuration Manager SCCM, Virtual Machine Manager SCVMM, Service Manager SCSM, System Center Endpoint Protection Manager SCEP
• VMware ESX, ESXi vSphere, vCcenter, 4, 4.5, 5, 5.5, 6, 6.5
• Windows Server 2003, 2003 R2, SBS, Storage, 2008, 2008 R2, 2012, 2012 R2, 2016