SUMMARY:

Experienced and accomplished results oriented professional Senior IT - Lead offering 20 years of experience with a diverse Information Technology career. Demonstrated ability to research, design, and implement the best solution to the given IT problem. Expert management of daily IT processes, root cause analysis, security compliance, operational enhancement, and process improvement.

AREAS OF EXPERTISE INCLUDE:

Microsoft Windows Server Administration. Windows and Azure Active Directory. Group policy, DNS, DHCP, WSUS, server and patch management. Enterprise PKI, Active Directory Forest and Domain Architecture planning. Security compliance. Audit remediation.

PROFESSIONAL EXPERIENCE:

Confidential, Raleigh, NC

Senior Windows Administrator

Responsibilities:

• Active Directory replication troubleshooting, repair, and verification.
• Repair and replace DNS critical records for AD function, and assistance recovering from a ransomware attack, company name withheld; architect, build, and document an Enterprise PKI for a large hospital customer using Windows Server 2016.
• Including but not limited to: server role configuration, group policy integration, generation, revocation list publishing, and auto-enrollment for both computer and user s.

Confidential, Syracuse, NY

Senior Windows Administrator - Lead

Responsibilities:

• Promoted to Active Directory SME and Team Lead.
• Responsible Active Directory management, group policy, security hardening.
• BladeLogic server administration, monthly patching, custom package building, and system settings audits.
• Other 3rd Level server maintenance and troubleshooting, problem resolution, reporting, and audit remediation of windows servers.
• Provide leadership and act as an escalation point to team members for the daily lights on activities group.
• Created and maintained a Microsoft Windows Server environment, test preparation materials, and study progress tracking documentation.
• Automated many manual troubleshooting, reporting, and repeating monthly maintenance tasks.
• Root cause analysis of windows servers.
• Implemented a windows server update services (WSUS) environment to address short comings to existing system that were unresolvable using the available tools.
• Created documentation and business process for Windows server patching, troubleshooting re-occurring problems, and Standard Operating Procedures.

Confidential, Syracuse, New York

Senior System Analyst

Responsibilities:

• Hired as Lead Active Directory, Group Policy, and DNS management analyst in a complex multi-forest (9) environment.
• Troubleshooting, planning, and design.
• Infoblox DNS, DHCP, IPAM. AD Trust planning and creation.
• Forest and domain creation.
• Azure Infrastructure as a Service (IaaS) cloud management and configuration. Security configuration compliance for Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIG), Centers for Medicare & Medicaid Services (CMS) Acceptable Risk Standards (ARS) 2.0 for Forests, Domains, and Domain Controllers.
• General server troubleshooting.
• Daily server maintenance and troubleshooting. IIS management, setup, configuration, troubleshooting. Powershell scripting.
• Built a multi-site highly redundant Infoblox infrastructure from the ground up.
• Researched, procured, and implemented Infoblox DNS, DHCP, IPAM for the entire organization.
• Oversaw and drove all parts of the Infoblox implementation process.
• Documented all business processes for Infoblox for transition to daily business activities.
• Trained team on daily use and troubleshooting.
• Reduced total windows server patches missing from 20,000+ to 0 in 6 months.
• Managed all aspects of our IAAS Microsoft Azure site. AD management; Server management; Single-Sign On; Multifactor Authentication; Sharepoint SSO integration.
• Implemented a Super Admin Active Directory Forest to increase security and simplify administrative account management.

Confidential, Syracuse, NY

Microsoft IIS Server Administrator

Responsibilities:

• Install, configure, troubleshoot, vulnerability harden, and security auditing for IIS 6 and 7+.
• Worked with application teams to: increase uptime; setup new sites; upgrade and migrate sites to newer versions of IIS.
• Started process to create a web hosting IIS farm to replace the multitude of individual servers.
• Often these servers were hosting a single site per server.
• The process would later significantly reduce the number of server and reduce the complexity of hardening in the environment.
• Reduced the number of vulnerable servers and the number of vulnerabilities per server.
• Increased site availability by leveraging existing load balancing and fail-over methods for High Availability required applications.

Confidential, Cortland, New York

Systems Administrator

Responsibilities:

• Recruited to provide all levels of Server and Networking support.
• Plan, implement, and maintain Microsoft Windows Active Directory day to day activates and during a business acquisition in a multi-state highly available 24/7/365 environment.
• Daily management and troubleshooting network hardware, server security, server applications and services.
• HP Procurve switches, Cisco switches and filewalls, Exchange Server 2003 and 2010, MSSQL 2012, backup and email archiving, VMWare ESXi 5, Dell Equalogic SAN, Windows Server Update Services, Antivirus server, Barracuda spam and web filters.
• Increased reliability of all IT services to a 99.9% uptime model.
• Greatly increased system security for servers and desktops.
• Built from ground up an off-campus disaster recovery site and systems.
• Migrated multi-state acquired company systems in house.

Confidential, Ithaca, New York

Consultant/Advisor

Responsibilities:

• Hired to provide customized technical support to upper-level university executives and their staff in Windows and Macintosh workstation environment.
• Setup, maintain, and troubleshoot Windows Servers and workstations, Linux file and web servers.
• Solution development with web services, d Confidential base development, hardware, and mobile technology. Remedy ticketing system.
• Increased security of all executive systems by creating a private IP space and proxy servers to provide internet access in an environment where all systems are normally connected directly to internet routable addressing.
• Created custom solutions to support Macintosh systems to provide access to windows software products.