SUMMARY:

• Over 10 years of human resources and payroll systems project experience in analysis, design, and development.
• Comprehensive knowledge in human resources and payroll business processes.
• Ability to make strategic decisions while working in a fast paced, high pressure environment.
• Advanced analytical skills and experienced in process improvement, project management, documentation, creation and execution of test scenarios, and delivery of user training.

PROFESSIONAL EXPERIENCE:

Confidential

Systems Administrator

• Responsible for performing system administration, configuration and development for new and updated business processes within the County’s SAP HR Payroll system and NeoGov applicant tracking system. Focus is on continuous improvement and efficiency. Responsible for evaluating and making recommendations for HR systems to support Department/Office operations
• Business Process Improvements included being the functional lead on the recent PAF Optimization Project. Improvements included a consistent PAF (Personnel Action Form) layout, data validation built in at the data entry point, workflow conditional based on the action, and reduced processing time to average 2 minutes per PAF. Partnered with HR business partners and recruiting coordinator to improve the Hiring PAF process by utilizing more data from NeoGov to auto populate the Hire/Rehire PAF form, eliminating manual data entry
• Testing of new/updated processes, system patches and upgrades. Responsible for project plan creation and coordination of all functional testing for upgrades, patches, open enrollment, and other configuration changes in partnership with HR, Finance and IT. Provide troubleshooting for transactional, interface, and reporting issues. Maintain the HR projects and issues log and recommend system improvement prioritization
• Created HCM reports on monthly and annual basis for management for use in strategic decision - making as well as ad hoc reports and spreadsheets as requested. Created ACA Compliance reporting, forms, and interface files to the IRS for 1094-C and 1095-C information. Created EEO-4 Report and submitted to EEOC
• Partnered with Compensation team in annual compensation program to coordinate with external consultant and import market survey information. Supported job evaluation activities, updated FLSA and pay grade information for jobs, and provided information for compensation surveys. Responsible for year-end compensation processes such as preparation of merit increase worksheets, auditing of merit increase calculations, creating and importing merit increase files, and assisting with employee and organization communications.
• Partnered with Benefits team to establish new benefit vendor relationships. Analyze and update benefit vendor interfaces for compliance with file layout specifications. Research and reconcile variances in benefit vendor billing and remittance statements. Determine probable causes and suggest corrective actions to be taken
• Reviewed and contributed to updates to Human Resources guidelines and annual Benefits guides
• Performed data audits to ensure ongoing data integrity, working with Departments/Offices to make necessary changes
• Developed documentation for business practices and procedures for HR. Created functional requirement documents and report/program specifications based on new end-user business requirements
• Trained staff on use of PAF forms and HR processes in SAP including personnel actions, organizational and position management, benefits, and FMLA administration

Confidential

Support Technician

• Responsible for providing technical support for building computers, printers, smart boards, document cameras, copiers, and projectors. Set up, maintain, diagnose, and repair workstations and assist users in operating computers, utilizing network functions, and using the Infinite Campus student information database and Google Apps. Maintain the school technology support website
• Provide technical assistance and solutions to building computer users and school staff. Maintain technology support issues database to track issues, investigations, and resolutions
• Generate reports from inventory and technical support databases
• Manage student network logins via Active Directory for the Windows Server network
• Install, maintain, and support Windows XP and Windows 7 operating systems, Microsoft Office, and curriculum specific software, such as Genesis Language Lab, MicroType, IB Questionbank, and Aventa online courses
• Update and maintain building technical inventory including reconciliation with district inventory. Research and prepare purchase orders for technical equipment

Confidential

Consultant

• Consulted on multiple client human resources and payroll projects consisting of benefits administration, HRIS maintenance, and human resources and payroll processing
• Worked in client offices responsible for HR functions including screening applicants, hiring, onboarding, benefits enrollment, and process improvement
• Designed client reports using Crystal Reports software
• Utilized various HRIS systems, including ADP, Ceridian, and SAP software, including the following SAP projects: