SUMMARY:

• To obtain the position as Cybersecurity Analyst, System Administrator, IT Specialist, Network Engineer Analyst, NOC Analyst, or Help Desk.

TECHNICAL SKILLS:

• OS: Windows NT/ /2008 R2/2012/XP/7/8/8.1/10/Linux/RedHat Linux (RHEL) 5, 6, and 7/Macintosh OSX/HP - UX /UNIX /Cisco IOS/VMWare
• CISCO: routers, switches, firewalls, wireless devices, and access technologies, CLI commands on the switch, Cisco Virtual switch, Cisco IOS, Cisco Discovery Protocol
• Networking: Wireless Networking, 10/100/1000 Ethernet, Switching/Bridging (VLAN, Spanning Tree), VPNs, LAN/WAN/MAN, TCP/IP Protocol, IP Addressing and Subnetting, IP Access Lists, Routing Protocols, HTTP, SSH protocol, MAC address security, IPv6 addressing/routing, IPv4 addressing/routing, Subnetting, RIPv2, Host and Floating Routes, Web-Based Applications, a User with Privilege 15, Telnet, account privilege modes, Remote Access, DHCP, DNS, Inter-VLAN Routing, LAN Switches, Single-Area OSPFv2, Single-Area OSPFv3, Dynamic Routing, Access Lists, Basic NTP, Trunking, SNMP, LLDP, SCP, FTP, TFTP, and MD5, Console and Terminal, EnCase, Logging, OSI MODEL, Orion, SolarWinds, ServiceNow, Customer Support/Help Desk
• Experience in Shell scripting (Bash) and PowerShell
• Provide technical support for Application User and Group Account Management.
• Resolve Incidents, problems, and requests for Active Directory/SSO Integration.
• Experience configuring and managing the Atlassian Software Suite
• Participate in network backups to disk and to tape library.
• Have provided system monitor and provide recommendations on improving the performance.
• Troubleshoot service incidents when the outages occur, and research and report findings of the problem.
• Minimum 3 years using Ticketing systems such as Service Now, Remedy, HP Service Manager
• Determine the functional area of the problem being reported, e.g. hardware, software, telecommunications
• Deploy mobile devices to end users, assist with basic enterprise-level mobile device management configuration and troubleshooting
• Working on getting CCNA and CCENT certifications

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

IT Analyst

• Provide Tier 1, Tier 2, and System Administration support to personnel on-site and remote by responding to trouble tickets and tracking SLAs.
• Responsible for ensuring all Service Level Agreements (SLAs) are met and maintained through the contract. If not met, responsible for creating and delivering Action Plans to ensure resolution is achieved.
• Provide input and support contractual deliverables including Contractor Project Management Plan (CPMP), Weekly Status Reports, Monthly Status Reports, Quarterly Status Reports as well as Assessment reports completed during the line of work
• Perform software updates and patches
• Have experience with Network Security and Encryption
• Experience with assessing Risks and Vulnerabilities for the Network and Programs.
• Track hardware inventory
• Installed and administered/supported (Microsoft (MS) Exchange, Domain Name System (DNS), Active Directory, Windows Internet Name Service (WINS), Local Area Network/Wide Area Network (LAN/WAN) switching and routers
• Utilize the Knowledge Base to research, analyze, and resolve basic software, network, and hardware questions and problems received by phone, email, chat, or Remedy ticketing system.
• Responsible for responding to help desk tickets, monitoring and maintaining systems and refreshing laptop/desktop systems.
• Researched add-ons for unique use cases and implemented them into Atlassian tools
• Provide and maintain services at multiple Government locations.
• Attend meetings with Government personnel as required
• Uses automated information systems to analyze routine situations.
• Installation of hardware and software, preforming updates and patches and tracking of inventory.
• Used VMware to eliminate application downtime from planned server maintenance by migrating running virtual machines between hosts
• Support implementation, configuration and operations and maintenance of VMware components to include but not limited to: vSphere and SRM

Confidential, Washington, D.C.

Network Operations Center Analyst

• Responsible for monitoring the University's LAN and WLAN operations and electronics including Data Center, routers, switches, WLAN controllers and access points, servers, communication circuits, and the campus fiber backbone
• Performs first level network troubleshooting and problem resolution and prepares reports as required
• Works extended hours during critical situations and emergency closings to ensure continuous operation of the central data center facility and campus network
• Have knowledge of networking and protocols, routers and switches, wireless equipment, cabling and Data Center best practice
• Experience with MySQL/SQL Server
• Experience with McAfee EPO encryption
• Able to operate all installed equipment and analyze complicated operational related problems
• Ensure the provision of accurate and current status information regarding the University’s mission critical systems
• Actively involved in the operation of the University Data Center facilities including equipment installation/de-installation
• Physical security and the management of the environmental control systems, reviewing and evaluating security incident response policies for potential security threats or risks
• Operation of tape library and tape backup systems
• Provide first level workstation hardware, software, and applications, telephone, and cable television troubleshooting support for the AU community via telephone, and e-mail
• Experience writing Standard Operating Procedures (SOPs)
• Provide Tier 1 support for incident tickets received from monitoring/alerting systems & end-users
• Have experience in monitoring the condition and health of the environment using tools such as Solarwinds and Airwave
• Experience in using and tracking the incidents in appropriate manner with tools such as ServiceNow
• Have knowledge of upgrading and planning software components on SANs/storage components such as SAN operating
• Experience in Shell scripting bash to automate system administration
• Automated project requests by writing Perl and Unix Shell scripts
• Very good understanding of VMware and vSphere and can apply it when it needs to be used
• Design, implement and maintain VMware vSphere infrastructure
• Has working knowledge and experience working with Atlassian ToolChain, NFS/NIS, LDAP/ActiveDirectory, VMWare, Docker and Nessus
• Hands on experience in Cisco, Arista, Checkpoint, Palo Alto and F5 platform configuration
• Design and implement Office 365 and related technologies including but not limited to, Exchange Online, Exchange Server, SharePoint, Active Directory and Active Directory Federation Services (ADFS), Active Directory Synchronization.
• Maintained account templates within the Avatier tool and has experience working with the tool.

Confidential, Maryland

Network/Web System Administrator

• Perform the installation, integration, configuration, testing, documentation, troubleshooting, security implementation, and configuration management of software on Windows-based servers, PC and network
• Maintenance of the network backup systems and network's authorization infrastructure
• Performs configuration of authorization, authentication and directory services
• Coordinate with customers to perform software security testing and scans
• Administer policies and standards related to security and technical implementation guidance
• Monitor, troubleshoot and capacity planning of vSphere environment
• Developed scripts using PERL/BASH and PowerShell for Automation of Activities and builds
• Proactively identify and perform hardware and software upgrades including vSphere infrastructure
• Evaluate new products and recommends updates and upgrades
• Work with VMware Infrastructure Client in supporting our Windows 2003 & 2008, Unix, Linux Enterprise 5 Server environment.
• Hands-on experience with common, enterprise grade IT and Security technologies from major vendors (IBM, Cisco, Juniper, Symantec, BlueCoat, Palo Alto, FireEye, HP, Microsoft, etc.
• Serve as the technical lead and subject matter expert on SharePoint projects and issues with accountability for the outcome of those projects and issues