SUMMARY:

• Design and implement computer and information networks, such as local area networks LAN, wide area networks WAN, intranets, extranets, and other data communications networks. Perform network modeling, analysis, and planning. Design network and computer security measures. Research and recommend network and data communications hardware and software.

PROFESSIONAL EXPERIENCE:

Confidential

Substitute Teacher

• Apply learned curriculum in its entirety for assigned grade levels. Demonstrated knowledge of the state standards and how both align with the K12 curriculum. Understand overall diversity of assigned families and individual characteristics of students/parents; specifically, how this impacts support needed.

Confidential

Global Network Analyst

• Defined the metrics required to continually analyze performance including provisioning performance evaluation.
• Provided problem analysis and ongoing user support, coordinating systems development and implementation, and training users on functionality of applications.
• Provided appropriate and timely corrective action when user operations are adversely impacted by systems application malfunction or error.
• Reviewed error codes generated by the systems applications to determine appropriate course of action for correction.
• Reviewed and updated application documentation and training materials to ensure that information is accurate, relevant, current and user friendly.
• Managed global plans and initiatives to ensure compliance with corporate strategic business directives.

Confidential

Voice/Data Network Engineer

• Managed provisioning group’s transition to a new nationwide fiber - optic network. Worked with team to roll all existing traffic to the new network, and disconnect old leased network. Assisted in streamlining provisioning process, which resulted in significant increases in production.

  Worked closely with the fiber-engineering department to develop very complex inventory templates for the new DWDM/fiber-optic equipment installed for the new network. Equipment included: Nortel, Redback and Ciena DWDM, Core Director switches and new fiber-optic cables. Ordered OC48, OC192 and 2.5 gigabit circuits for the network. Designed the beta CLR’s for the multiple hierarchies of optical circuits riding on them

Confidential

Network Engineer

• Designed, routed and switched network infrastructures and services involving LAN, WAN, and broadband access.
• Installed, and configured medium-size routers and switches on networks, including implementation and verification of connections to remote WAN sites.
• Coordinated with Site Techs to perform verification, and validation of the build-out of network components (switch model, switch cards, IOS version, uplink connectivity, and cabling identification and verification) from a high-level.
• Designed and installation of voice and data backbone circuits on a challenging schedule.
• Managed broadband circuit provisioning and routing group on Internet Peering project. Designed, implemented and maintained SONET DWDM networks as well as provisioned optical circuit in support of IP Infrastructure and ATM backbone.
• Provided tracking for Voice and Data circuits and maintained inventory of terminating equipments such as Fujitsu, Cisco, and Lucent.
• Performed this service in support of BGE Utility Real Time systems (SCADA, Protective Relaying, Distribution Automation, and Ethernet networks). Works under direct supervision and follows standard procedures to accomplish assigned tasks.

Confidential

Network Circuit Designer

• Supported global network team on design and implementation LAN, WAN, Sonet, ISDN, DSL, Frame Relay, and Global Networks.
• Provided documentation of telecommunications data, IP PBX, and VoIP Hardware installation such as Gateways, Routing Equipment (Routers/Hubs/Switches/Bridges).
• Developed Excel spreadsheets to track Network capacity, and determine future growth, network reconfiguration and/or decommissioning.
• Order processing and provisioning for customer circuit migrations. Provisioned data, frame, ATM and IP customers including all hierarchies from optical circuits to 56 KB DS0’s.

  Tracked, updated and maintained records, reports, and systems of the provisioning process and meet me room fibers in Microsoft Excel spreadsheets. Resolved escalated problems from internal and external customers and service providers to ensure the successful installation of circuits to new POPs.

• Managed provisioning group’s transition to a new nationwide fiber-optic network. Worked with team to roll all existing traffic to the new network, and disconnect old leased network. Assisted in streamlining provisioning process, which resulted in significant increases in production.

Confidential

Technical Support Manager

• Managed team of technical support personnel in wireless systems environments.
• Prepared systems configuration and management documentations to support remote access to client sites.
• Diagnosed and analyzed technical issues and acted as point of escalation on all trouble ticket issues.
• Recommended and analyzed the deployment of hubs, switches and routers technologies and infrastructure.
• Analyzed and evaluated telecommunications performance, identified deficiencies, and developed and implemented plans to improve performance and correct deficiencies.