PC Technician I Resume Alexandria VA - Hire IT People

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Alexandria VA

PC Technician I

Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors.
Coordinates multiple tier helpdesk support including management of IT equipment life cycle, technology service support monitoring, and all other general IT support.
Ensures timely life cycle management of outdated hardware and software
Provides software and hardware support, both baseline and above baseline support, as well as transparent operating system and other software updates and migrations
Monitors user tickets to ensure IT issues are resolved

Confidential

Traveling CSR Technician

Travel to military bases and installs computers, upgrades machines, handles deployments, ghost's machines, upgrades networks that are out of date
Monitor, operate and maintain hardware, software, and networks for a computing platform for all military installations supported by NMCI (Navy Marine Corps Intranet) and USACE (United State Army Corps of Engineers)
Maintains timely and efficient IT support for desktop and network support services.
Perform Help Desk support for service interruptions such as printer routings, power outages, wiring problems, and malfunctioning servers and escalate unresolved problems to expedite resolution
Does continuous and effective command and control capabilities with the networked and wireless IT communications space.

Confidential

IT Consultant

Builds, installs and maintains home computers and wireless networks
Upgrades, troubleshoots and configures applications and Windows operating systems
Troubleshoots, diagnoses and resolves network and connection issues
Instructs users in the use of personal computers and networks.
Installs and configures wired and wireless SOHO (Small Office Home Office) networks

Confidential

Healthcare Supervisor/Primary Care Clinic Supervisor

Supervised treatment of over 10K patients annually and a density averaging 2K a month
Managed the mental and physical health, discipline and training of the clinical team
Supervised field and clinical facilities and assisted with technical and administrative management of treatment facilities
Served as administrator for the appointment scheduling of medical providers
Ensured 100% accuracy in documentation and patient tracking which increased patient access to care
Authored and implemented five medical treatment standard operating procedures which resulted continuity of quality care
Managed program transitioning clinic inventory methods from a traditional system to an automated inventory system
Co - authored the performance improvement project that resulted in improved coding of devices and increased clinic revenue by $108K annually
Managed medical supply orders systems remaining within monthly budget of $35K without any discrepancies or loss
Maintained hand receipts for hardware, software, and other automated devices
Promoted to subject matter expert (SME) and trainer for Department of Defense Information Management System (AHLTA) and Composite Health Care System (CHCS)

Confidential, Greensboro, NC

Senior Personal Banker

Created and serviced customer mortgages, consumer and small business loans, credit cards, bank accounts, certificates of deposits, and IRA’s
Analyzed client lists to determine prospective leads for weekly sales calls
Served as the branch small business specialist and coached and trained associates in best banking practices
Effectively utilized Merlin, Boss, Loan Solutions and Microsoft programs including Word, Power Point, Publisher, and Excel
Promoted to Personal Banker in August 2005
Increased performance standing of the branch to top 5 of 17 at Piedmont market branches under two quarters
Awarded Confidential “Award of Excellence” for ranking within the top 5 of 35 personal bankers in the Piedmont market branch