SUMMARY:

• Currently studying for my Bachelors of Science Degree in Network and Communications Management. Enjoy working with professionals and non - professionals at all levels. I am accustomed to handling sensitive, confidential records. Have a demonstrated history of producing accurate, timely reports and meeting stringent company guidelines. Able to apply excellent problem skills to solve customer issues with phone and internet connections.
• Aided in the configuration and implementation of secure wireless network to assist all guests and employees.
• Configured and tested all phone lines for conference attendees and employees.
• Maintained network and phone connectivity for all users.
• Maintained network and phone configurations for all users on the network.
• Completed CCNA course at Cisco Networking Academy.

TECHNICAL SKILLS:

• Data Communications Technology
• UNIX Operating System
• JavaScript
• C++ and C#
• Customer Service
• Scheduling
• MS Word, Excel, PowerPoint and Access, Share Point
• Technical Support
• A+ Course
• Windows 7/8/XP/Vista

PROFESSIONAL EXPERIENCE:

Confidential

Technical Support

• Provide phone and e-mail support to customers.
• Prep test laptops for customers.
• Prep servers for installation at customer locations.
• Test and repair handheld units for customers.
• Identify, document, organize and resolve incoming technical issues for customers within a timely fashion.
• Setup code key kits for customers to operate their safes.
• Train customers on the use of their code keys and software for their safes.
• Use HelpSpot to track tickets and calls and document steps to solve customer issues.
• Use logMeIn Rescue to help customers with technical issues.

Confidential

Copier Technician

• Deliver and install copiers to customer’s locations.
• Upgrade firmware for copiers.
• Test and repair customer copier and printers.
• Respond to calls from dispatch in a timely manner.

Confidential

Cable Technician

• Install cable for customer’s and test customer equipment to Confidential certification.
• Install and terminate Cat5, Cat6, Silver Satin and RG6, RG11 Coaxial Cable.
• Use butt set, punch down tools, toner probe, line tester and wire probe.
• Test and repair customer outages from the tap to the customer equipment.
• Inform customer on all operations of Confidential equipment and benefits of Confidential service.
• Respond to calls from dispatch in a timely manner.
• Schedule maintenance calls for customers if problem with signal on the cable line.
• Performs change of service for customers when requested.

Confidential, Washington, DC

Telecommunication Technician

• Respond to internal and external customer requests for internet connections and troubleshooting
• Assist internal and external customer requests for telephone connections and repair
• Program and setup digital telephone systems for internal and external customer conferences, meetings, and training
• Externalize telephone and internet hard lines to various locations by utilizing my expertise of the patch panel
• Install and terminate Cat5, Cat6, and Silver Satin cable.
• Use butt set, punch down tools, toner probe, line tester and wire probe.
• Respond to calls received from dispatcher in a timely manner
• Available for 24 hour on-call assistance to meet hotel mission

Business Center Associate

• Greeted each guest and provided top notch customer service
• Managed daily operations of business center; opening and closing procedures; performed cash and credit transactions
• Maintained office equipment for effective use; assisted other departments with technical difficulties and resolved issues
• Assisted internal and external customers with requests for large volume copies
• Responsible for designing and producing flyers, posters, signage, business cards, and a multitude of exclusive productions
• Worked closely with internal and external customers to ensure that requested jobs were timely and professional
• Designed and produced Power Point presentations
• Rapidly learned and mastered varied computer programs to provide valued customer service
• Repair and perform preventive maintenance on computers

Confidential

Test Technician

• Tested and repaired Amplifier to the component level
• Ability to read and interpret work instructions to accurately build and repair Amplifiers
• Distinguish and interpret schematic diagrams for pc boards.

Confidential

Test Technician

• Daily testing of Transmit Receive Earth Station (TRES)
• Daily testing of Receive Earth Station (RES)
• Maintain record keeping of passed and failed units
• Test circuit boards to the component level
• Analyze complex digital logic circuit boards and tested modern communication circuits

Confidential

Repair Technician

• Maintain record keeping of passed and failed units
• Test and repair printed circuit boards to the component level, test and repair coating weight gauges
• Read and interpret schematic diagrams for network
• Set up test procedures to test circuit boards to customer satisfaction
• Analyze complex digital logic circuit, and test modern communications circuits
• Install and service personal computers and peripheral devices to the component level operation application and assembly language program microprocessors