SUMMARY:

Skilled and knowledgeable Information Technology Professional with over five years of experience. Proficient in computer system, network administration, and desktop support. Technical knowledge with CCNP, CCNA, MCSE, and A+ certification. Experience diagnosing, troubleshooting and resolving client issues with networking, hardware maintenance, installations and upgrades. Experience with the design and implementation of MPLS Networks. In - depth knowledge of numerous software packages and operating systems. Easily identify and resolve technical issues and concern. Excellent communication and presentation capabilities.

TECHNICAL SKILLS:

• Other: Cisco 1800, 2800, 2900, 7200 Series Routers
• Cisco 6500, 4500, 3560, 2900 Series, Dell PowerConnect, HP.
• Windows XP/Vista/7/8; Windows Server 2003/2008/2012 ; MAC OS
• ASA 550 Series, IPS4200 Series, Cisco Secure ACS, VPN Concentrator, SonicWall Firewall TZ205, TZ210
• Hubs, Wireless Radios, KVM Console, Ethernet Cabling, Ethernet Cards, Motherboard, VGA Cards, Audio Cards, VOIP, Printers, Scanners, POS, Blackberry
• Application Software, Utility Software (McAfee and Norton), VMware, Microsoft Office Suites (Word, Excel, PowerPoint), Active Directory, Wireshark, Nmap, Infoblox, SQL, Microsoft Exchange. Cisco Packet Tracer, GNS3, Adobe Photoshop
• Static Routing, RIPv1, RIPv2, EIGRP, OSPF, BGPv4, IS-IS, ODR, GRE, MPLS, IPv6, NAT, HSRP, VRRP, DHCP, DNS, NTP, SNMP, IP SLA, AAA (RADIUS/TACACS+), QoS, Route Filtering, Redistribution, Multicasting, Summarization
• STP, RSTP, MSTP, VTP, VLANs, Trunking, Layer 3 capabilities, Etherchannel
• Siteto: site VPNs, Remote Access VPNs, GRE, IPSec, NAT, AAA (RADIUS/TACACS+), Access Control Lists, DMZs, CBAC, IDS, IPS, SSH, TELENET, Cisco UCS
• Data Entry, Customer Service Support, Ticketing System, Basic Computer Tutoring.

PROFESSIONAL EXPERIENCE:

Confidential

Network Support Engineer

• Install computer networks and network file servers, including network operating system software in a Cisco environment (Cisco 6509, 4509, 3750, 2960G switches)
• Was part of the Network team that configured, Installed and commissioned the public Wi-Fi at both DCA and IAD airports
• Manage the Cisco WLAN Controller to monitor and add APs to the network
• Installed and Configured Cisco AIR-AP3802E-B-K0 Access Points on both IAD and DCA airport for their public Wi-Fi
• Configured VLANS and assigning various USERS and switch ports to different VLANS
• Performs Cisco Routers and Switches IOS updates
• Configured users workstations and data ports for MWAA employees
• Evaluate, install, configure, maintain, test, and upgrade computer hardware and software, including network hardware, relational databases and software at both the file server and workstation level
• Ensures the optimal performance of networks
• Performs major repairs and adjustments
• Maintains inventory, records, and prepares documentation related to the activities of the unit
• Uses equipment such as network analyzer (Nagios, Cacti), memory tester, and other electronic test equipment (Fluke)
• Reporting network operational status by gathering, prioritizing information; managing projects

Confidential

Network/Printer Technician

• Configuration of routers, switches, serves, and print servers
• Maintaining network operational status
• Implementing changes to the network to support adds/drops/changes to equipment connected to the network
• Full scale troubleshooting and repair (ability to replace all components of the device)
• Maintenance and repair of office equipment, including HP, Lexmark, Xerox, Canon, and Ricoh
• Detect any malfunction or failures in hardware and software and refurbish the defects.
• Professionally interact and collaborate with clients, other vendors and teammates
• Respond to service request tickets, updates and closes tickets with detailed information within the assigned response/resolve time frame
• Adding and removing users on printer directory using Active Directory
• Adding printers to the network
• Troubleshooting and resolving failures in the network
• Assignment of various network engineering projects
• Maintain inventory for parts and order parts as needed
• Escalate issues immediately

Confidential

Remote Hands Technician/Data Center Engineer

• Provide functional and troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.
• Hands-on experience with real-world Wireless network deployment and troubleshooting in both 2.4GHz and 5GHz bands.
• Strong understanding of 802.11 wireless protocols and related network and transport layer technologies.
• Monitor the devices using any third party tools (Like Openview, NetScout, NetMRI, Splunk/ITSI, Cisco PRIME, Wireshark, SolarWinds) and report the same to my peer who are also responsible to troubleshoot the issue.
• Configuring IP Routing protocols BGP, OSPF and EIGRP
• Ability to articulate meaningful quantitative metrics to describe the performance of a Wi-Fi network.
• Installing, configuring, and supporting Cisco Wireless LAN Hardware products, wireless LAN Controllers, Access Points (LWAP, FlexConnect) and Mobility Services (CAS, WiPS, CMX).
• LAN/WAN/WLAN/VoIP/VPN/Network Security, Cabling and racking.
• Watching over Syslogs/Firewall Logs to fix problems. Watching over Uptime/Bandwidth/IPFlow monitoring programs to fix problems.
• Leverage Cisco UCS and supporting platforms to support proactive storage service delivery and management Supporting various client globally through the use of a ticketing system (Footprint).
• Performed the tasks of providing network operations support at client site.
• Providing 24/7 Customer support and Helpdesk Services.
• Configured, managed File server, Printer server on the network.
• Monitored and troubleshot LAN, installed and configured routers (Cisco 2800 and 2900 series), hubs and switches (Cisco 4500 and 6500 series), and generated weekly reports.

Confidential

Network Engineer/Team Lead Technician

• Lead technician (team of 7) in the SAP data center supervising inventory, installations, configurations and rack and stacks.
• Planned, implemented and maintained critical network infrastructure services (i.e. WINS, DNS and DHCP).
• Installation of HP Proliant DL980 G7-Series Servers in SAP Rittal Standard racks for HEC-environment.
• Installation and configuration of Cisco Nexus 7ks switches, router and load balancer administration, Cisco ASA Firewalls and maintenance.
• Used Microsoft Visio to provide project support in the way of solving engineering design, technical application, and installation problems through engineered solutions, product selection and product modifications.
• Create project documentation with Adobe for submittals, subcontracting; installation, start-up, trouble-shooting, operation, and training.
• Ability to extract, analyze and debug log files for Android and iOS devices
• Design and implementation of Cisco IPSec Site-to-Site VPN
• Active Directory, Group policies and SNMP configurations
• Configuring IP Routing protocols BGP, OSPF and EIGRP.
• Configuration of both HP DL580 and DL980 Servers.
• Error log reviews, patches, integrity checks, system setups.
• Analyze physical security system performance and recommend improvements

Confidential

Computer/Network Engineer

• Installed, assembled and configured routers (Cisco 2800 and 2900), operating system (Windows XP/7) and computer peripherals
• Configuration and troubleshooting of Network Address Translation (NAT), VLANS, VTP, Trunking and Pruning on switched networks
• Performed diagnostics and troubleshooting on system issues, and maintained equipment inventory
• Review, analyze and support network systems, hardware and software for 500 employee firm.
• Configured, managed File server, Printer server on the network. Managing wireless LAN protocols.
• Installing, configuring, and supporting Cisco Wireless LAN Hardware products (repeaters and AP) and strong understanding of Wi-Fi radio technology.
• Installation and Configuration of cisco IP Phones. VoIP configurations.
• Installed and maintained software through group polices.
• Maintained system network and database server as well as modified and updated processing software according to the companies need
• Setup, managed, and troubleshot Local and Wide Area networks to optimize network traffic
• Controlled computer systems internetworking (i.e. IP addressing and file sharing) for more efficient employee relations
• Addressed customer concerns, and provided technical support to end-users and co-workers

Confidential

Engineer

• Monitored and maintained broadcast transmission system and related equipment to ensure proper signal for air transmission
• Tested radar antennae and satellite compliance for RF interference
• Produced backup software for distribution and maintenance all computers and peripherals.
• Provided solutions to cabling and installation issues
• Provided help desk support to customers/end-users
• Performed diagnostics and troubleshooting of system issues