On Site Associate Resume Baltimore, MD - Hire IT People

SUMMARY:

Looking to apply my passion and knowledge for information technology to a position that will challenge me while providing an opportunity for growth. My intention in all areas of work is to build connections that promote integrity and trust ultimately benefiting the company through a productive work force.

SKILL:

Manage the tools and techniques of remote diagnosis and resolution of end user client side and server - side issues
Installation, configuration, usage, diagnosis, and problem-solving of network operating systems (DNS, WINS, DHCP, NAT, RAS, VPNs, Active Directory)
Installation, maintenance, optimization and troubleshooting of desktop operating systems (Windows XP, Vista, 7, Linux)
Troubleshooting, maintenance and upgrading computer hardware and software
Desktop PC assembly (case, hardware, software, etc.)
Manage the service support functions, document and analyze report activities
Knowledgeable with installing, maintaining, troubleshooting various Operating Systems along with implementing security measures to provide safety
Create Network accounts and manage shared permissions and access.
Repair and manage hardware components along with resolving technical issues.
Configure and troubleshoot the desktop and user environments
Microsoft office suits
System center endpoint protection
CMD command
Ability to navigate windows-base programs, proficient in Microsoft office program
Troubleshooting computers for hardware failures, viruses, joining domains, creating user account on servers, networking printers, and light network wiring
Troubleshooting issues with printers, and computers
Experience with networking appliances and technologies such as switches and wi-fi
Knowledge with audio/video equipment

PROFESSIONAL EXPERIENCE:

On Site Associate

Confidential, Baltimore, MD