Tier III Systems Engineer Resume

PROFESSIONAL EXPERIENCE:

Tier III Systems Engineer

Confidential

Troubleshoot and maintain Active Directory, Directory Services. Process trouble tickets through Remedy system. Communicate with customers in all branches of military and government employees. Install patches regularly to maintain IAVA standards and best practices. Coordinate between teams (network, security, SCCM, engineering, and all local site administrators) to maintain compliance while expanding environment. Utilize PowerShell scripts to optimize man hours towards end goals. Apply GPO’s and troubleshoot existing policies causing issues as large - scale migration continues. Utilized Unity Sync and troubleshot issues regarding the application. Monitored all logs for issues associated with any systems managed by team, to include terminal servers, domain controllers, and application servers. Ensured back-ups were taking place as scheduled. Worked with builds of both HP physical servers and virtual machines. Avoided ever resorting to contacting Microsoft PM so as to avoid costing further spending by department. Heavy focus currently on patching all servers and applications on servers, bringing little known vulnerabilities in environment. Working with SCCM we worked with the network team to ensure that all boundary groups were functional in order to push patches to systems to keep them current and less susceptible to vulnerabilities, as well as new images to systems so they can be brought into the environment. Currently, I am working on migrating SCCM 2007 on all client systems to SCCM 2012.

Network Administrator

Confidential

Responsible for the advanced support, operation, administration and maintenance of a regional Mobile Switching Center (MSC), peripheral equipment associated with the Mobile Switching Center (MSC) and data network elements in the Confidential internal, commercial fixed and wireless networks. These network elements include, but are not limited to: Cisco ASR5500’s, Cisco switches and PDSN’s, Juniper routers and switches, provider and provider edge routers, fiber-mux and sniffers, Alcatel-Lucent 5ESS and ALU 7750’s, Comverse voice mail and power distribution; Implemented changes to network in coordination with multiple groups and companies, internal and external to company. I am currently in the process of activating services through the dark fiber network. Reviewed extensive Method of Procedures (MOPs) passed down from engineering teams before implementing on a daily basis. Primarily worked 3 rd shift, which most critical changes to network take place. Rotated onto the on-call shift enthusiastically. Most of time spent in office was used monitoring the network through tools such as, but not limited to: Real Time Tool, IRIS View, Solar Winds, Auto Test, and live test calls.

Systems Administrator

Confidential

Screened potential users who requested to use computers to access Navy/Marine Corps Network, Non-Classified Network Secret Internet network, Top Secret network, and Combined Enterprise Regional Information Exchange (CENTRIX) network. Set guidelines for users to abide by while operating on these systems, and gave weekly classes on best practices while operating on the networks mentioned above. Implemented various precautions in the attempts to mitigate the leakage of information, such as encrypting traffic flow, restricting access to certain websites, disabling ports (physical and logical) for any computers that multiple personnel used, restricted access to hard drives with classified information and performed a daily inventory to ensure a loss never occurred, and instilled many more leakage prevention methods to ensure data was as safe as possible while accessible by those in the need to know. Lastly, communicated all projects to upper management in a manner where they could easily understand and make as informed decisions as possible affecting mission accomplishment.

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