Systems Engineer Resume Lakeland, FL - Hire IT People

SUMMARY:

Experienced, certified professional with proven success in voice and data environments across multiple vendor platforms.

HIGHLIGHTS OF EXPERTISE:

HIGHLIGHTS OF TECHNICAL SKILLS:

Avaya Communication Manager 6.x,/7.x, AES 7.x, CMS 18, SBC, Session Manager/ System Manager, Avaya One - x, Avaya Aura CM, CMS, CCE, ASA, putty, Red Hat Linux.
Avaya G700, G430, G450 and G650 gateways
Avaya S8300D, 8300E, S8500, 8750, and 8800 Servers
Avaya Application Enablement Server
Avaya IP Office 500 V2
Contact Center (Avaya Aura Unified Communications platform as well as Elite Contact Center, CMS and Elite Multichannel.
Voicemail systems (Avaya Aura Messaging, Modular Messaging, and CMM. ESNA Voicemail, IP Office VMPro, and Octel (250, and Arial 350)
AudioCodes MP112, MP114
VoIP, SIP endpoints and SIP Trunking
Programming PRI/ISDN, T1, H323, SIP
Routing (AAR, ARS, VDN, Vectoring)
Skilled in programming of Call Vectoring, VDN, Variable Vectors, Skill Group, Agent, Call Flow build, CTI, and change requests.
Administer phones (Analog, Digital, IP, and SIP).
Cabling, station cable, cross-connects, patch panels, 66, 110, and Bix Blocks. (MDF, IDF, building and outside plant)

PROFESSIONAL EXPERIENCE:

Confidential, Lakeland, FL

Systems Engineer

Responsibilities:

Implementation to CMS upgrade from R16, to R18.
Avaya Aura Unified Communications platform as well as Elite Contact Center, and Elite Multichannel.
Upgrading G700 Gateways, to G430 LSP Gateway, and Servers from S8300D to S8300E
Upgraded Modular Messaging to Avaya Aura Messaging
Documented the Avaya Voice-Systems at all Confidential location (Voice, and Data switches, building cabling (MDF, IDF’s, and Fiber connection), created Visio documentation
Upgraded Central Florida Expressway from CM 6.2, to 7.0, upgraded HQ phones from 8410D to 9611G, and 9641G IP Phones, and upgraded Call Center phone from 8410D to 9608G agent phones. Upgraded 14 Toll Plazas from Avaya Partner systems to IP Office 500V2, with 1408 IP Phones.
Programmed, and Installed 85 AudioCodes M-112 devices at the Confidential entrance, and exit ramps (Un-maned Tolls), and 14 AudioCodes M-114 devices at the Toll Plaza booths.

Confidential, New Port Richey, FL

Avaya Voice Engineer

Responsibilities:

Staged and rolled out G430 gateways to various Raymond James locations across eastern US.
All G430 Gateways programmed on site as a Branch, or Survivable (LSP), or programmed in CM as a Virtual.

Confidential, Jacksonville, FL

Systems Engineer

Responsibilities:

Installed, updated, and programmed InteCom E and PointSpan switches for multiple customer’s locations.
Supported Avaya Legacy PBX switches, Avaya CM 5.2 and higher, IP Office 500V2 (VM Pro), Modular Messaging, Avaya Aura Messaging, Esna Voicemail, Octel 250 and Aria 350 voicemail systems.
Installed, and supported Avaya Aura Communication Manager 6.0 and higher, System Manager / Session Manager, Administrator (CM, ASA, CMM,CMS, ACD, VDN, Vectors, CTI, MACs)
S8300, S8500, S8750, and S8800 Servers, G350, G430, G450, and G650 Gateways.
Installed, upgraded, Administered IP Office 500V2 / VM Pro (9.1 and iger)H Higher), this included regular routine maintenance, trouble tickets, and MAC’S
Assisted field technicians
Programmed and provided troubleshooting for Call Centers and Auto-Attendants (ACD and Interalia XMU+/IVR)
Installed and supported analog, digital (T1/E1 and PRI/ISDN), and H.248, H323, and SIP Trunking
Collaborated with customers to determine future system upgrades, expansions and telephone requirements.